Care Horizons Ltd

Unit 7 Badminton Court, Station Road, Yate, Bristol BS37 5HZ
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9.7 9 Reviews
There’s no place like home. Care Horizons recognises the enormous benefits and healing power of the familiarity and comfort of home. The company offers unmatched quality and support. Choosing them means becoming a part of their extended family, and their clients’ overall wellbeing is at the heart of everything they do. Staff members are committed to enhancing quality of life through mental, social and physical support.

Care Horizons Ltd is one of the key providers of both day care & 24/7 care in England.

Care Horizons aims to provide a holistic service to its client group within their home, based upon each individual’s wishes, rights, competence and health reasons.

Staff are compassionate and seek to develop each individual to their fullest potential while maintaining their dignity and equality of all its customers.

Staff members recognise people are their most valued resource and as such they uphold the principles of teamwork through open communication, clear objectives and flexibility, and to continually strive to improve the quality and standard of service offered to clients.

Care Horizons aims to provide a holistic service to its client group, respecting and understanding their individual needs, rights, competence and any health requirements.
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Care Provided by Care Horizons Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Horizons Ltd
  • Person in charge
  • Viera Hiscock (Director)
  • Admission Criteria
    • Support for a minimum of 2 hours a time

Funding & Fees Guide for Care Horizons Ltd

  • Prices

  • Fees are disclosed on request.

  • Fees are disclosed on request.

Care Horizons Ltd Reviews (9)

9.7

Care Horizons Ltd has a Review Score of 9.7 (9.651) out of 10, based on 7 reviews in the last 2 years. Over all time Care Horizons Ltd has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
7
7
7
2

Review from Helen P (Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My support worker is absolutely fantastic. She makes my life easier and my world brighter. Without her, I struggle to do the simplest things, such as do the house chores or even just leave the house. Physically I struggle massively and mentally I'm not much better. But with my support, I can go out
into the community, visit shops and attend appointments with much less stress and anxiety. I know I can be honest with my support worker without any fear of judgment. We take each session as it comes, meaning if I don't feel up to doing something, we will work around it or do something else. I've had my support worker for over three years now and my quality of life has hugely improved and this is all thanks to her. She really is one of a kind. A true star. I owe her so much.

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Review from M B (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I started with Care Horizons, I was struggling with my mental health and Care Horizons have helped me over the years. Initially I had 3 members of staff who were all very good at supporting me and getting me through difficult times. I have also been receiving support from another member of staff
for over 3 years and another member of staff who has been just as helpful. The manager has been a great leader, she has gone above and beyond being there when I need her with calls and support. Another member of staff has always been great too, she's been patient and always allowed room for additional requests regarding hours.
Support throughout lockdown was incredible, support workers helped with retrieving medication and any anxiety I was experiencing.
When I moved away for just over 6 months, there was a sense of relief knowing that Care Horizons would have me back and accommodate my hours which I greatly appreciated.
I would really recommend Care Horizons as they have had a massive impact on my journey with my mental health and independence.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you for sharing your heartfelt review. It means a great deal to us to hear how CH has positively impacted your journey with mental health and independence over the years.We are incredibly proud of our team, and it is truly rewarding to know that their dedication and compassion have helped you through difficult times. Your kind words about the support you received from our staff, including their patience, flexibility, and willingness to go above and beyond, are deeply appreciated. It is especially touching to hear how the team was able to provide comfort and continuity during the challenges of lockdown and after your move.Your recommendation is an honour, and we are grateful for your trust in us. Please know that we remain here for you whenever you need us and will continue to provide the high standard of care you deserve.Thank you once again for taking the time to share your experience. Wishing you continued well-being and independence.Warm regards.


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Review from Rosemary H (Mother of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has had over the years serval other companies but once we changed to Care Horizon our lives have changed for the better.
We think the staff in the office are very excellent and very understanding with both support workers are polite friendly and helpful with things
caring, easy to talk
to. nothing is too much trouble to change things .

Reply from Vierka Hiscock, Director at Care Horizons Ltd

On behalf of Care Horizons, I would like to express our heartfelt gratitude for your kind words, which have been shared with all our staff members. It is truly a privilege and an honor to be part of your son's journey, and we are so fortunate to have the opportunity to support him.Thank you once again for your trust and appreciation.Warm regards.


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Review from G S (Father of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Care Horizons on my son's behalf in excess of ten years, the level of care and the friendship they have provided has been of a very high level. Also they have provided a sleep-over service for times when I needed to be absent and I have been very pleased to welcome them into our home. Personnel
have always been friendly and supportive to my son's needs. Overall good company and excellent staff.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you so much for the review, I will share it with our staff members, as they are incredible. Kind regards Vierka on behalf of Care Horizons.


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Review from Pauline G (Mother of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and most of the time reliable. Only very occasionally not able to provide care but this is usually due to sickness and no one else able to step in. All staff are very understanding and helpful with care.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you for your feedback. We try our hardest to cover staff sickness, but unfortunately, we cannot. We can only apologise for any inconvenience and focus on improving. Kind regards Vierka on behalf of Care Horizons.


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Review from Keith B (Father of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have played a pivotal role in initially helping to save our son from taking his own life on numerous occasions over the last few years. The manager has always been there for our son showing him empathy, warmth, care, support and guidance an outstanding leader and a lovely caring
human being.
This is backed up by another staff member providing excellent customer service and the amazing carers who are always calm, supportive, considerate and guiding with our son's best interest at heart. Again this is due to the manager's carefully selecting the right people to work for Care Horizons.
the manager and the team are always approachable, friendly, considerate and experienced to help deal with any issues as they arise. I would highly recommend Care Horizons to any future clients/service users and happy to have a chat.
Thank you from both myself and our son's mum for everything you've done to protect and help our son develop, thank you.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Your words deeply touched my heart, and I cannot thank you enough for your kindness and trust. Supporting your son has been an absolute privilege, and we are incredibly grateful to be part of his journey. He is truly an inspiration, a testament to resilience, determination, and the power of perseverance. Watching him work tirelessly to gain the independence he so rightly deserves has been both humbling and uplifting. His achievements, from securing employment to earning his driving licence, are proof of his unwavering strength. Your son has not only grown but has also inspired us all. I will share your kind words with our team, as they remind us why we do what we do. His future is bright, and we are honoured to stand beside him on this journey. Thank you for allowing us to be part of his story-it is a privilege we will always cherish. Vierka on behalf of Care Horizons.


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Review from A W (Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider keeps within my needs of what I need to look after me, especially with my condition. I think the staff are very excellent and very understanding and never judge me for what I am. They're very helpful and understand what needs to be done and help me with my shopping which is very important
because I can't lift anything because of my spinal cord and I have anxiety which gets really bad at times and the staff put me at ease very much, so thank you.

Reply from Vierka Hiscock, Director at Care Horizons Ltd

Thank you so much for the lovely review, I will pass it on to our staff members. Kind regards Vierka


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Review from Pauline G (Mother of Client) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, informative, caring, easy to talk to. Understood the client and parents needs. Very helpful.

Reply from Vierka Hiscock, Manager at Care Horizons Ltd

Thank you so much for your kind words. Our amazing staff members are our biggest asset and prize. We are honoured to look after your son.


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Review from Liz H (Daughter of Client) published on 19 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a lot of carers over the past 8 years but I can't praise Care Horizon Ltd enough. Care Horizon Ltd have been looking after mum since June 2015 and they have made the world of difference to both my own and mum's life, they are excellent carers and mum looks forward so seeing them. I know
when I go on holiday or have been unwell as recently then I can depend on the carers to look after mum without me having to worry about her. The communication between carers and myself is excellent. I am so thankful that mum is now under the care of Care Horizon Ltd.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Care Horizons Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.951 for Care Horizons Ltd is calculated as follows: ( (39 Excellents x 5) + (2 Goods x 4) ) ÷ 41 Ratings = 4.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Horizons Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Vierka Hiscock

Job Title: Managing Director

Joined: 2017

Vierka has been managing director of Care Horizons since 2017, providing bespoke assistance to people with learning difficulties and mental health needs. “I tell my clients all the time not to worry. Let me worry about it and we’ll work it out,” she says.

Vierka’s greatest satisfaction is when clients and their families visit the Care Horizons office for a cup of tea. “It’s a wonderful, positive atmosphere,” she says. “It’s never about what our clients lack; it’s about what they have and how we can help them use that to their advantage.”

She continues: “I am honoured to work with a team of incredible people, who are very versatile and resourceful. For me, you are only as good of a leader, as the teams you are managing and supporting. Their accomplishments are a reflection on the amazing team we have in place to enable us to support not just our clients but our staff members too.”

Vierka strives to provide a holistic service to her clients within their homes, based on each individual’s wishes, rights, competence, and health reasons. The services she offers seek to develop each individual to their fullest potential while maintaining the dignity and equality of all her clients. Vierka recognises that people are her most valuable resource, and as such upholds the principles of teamwork through open communication, clear objectives, and flexibility, continually striving to improve the quality and standard of services her team deliver.

Vierka tells her clients that her vision is to tear down the stigma of mental health and disabilities and turn them into superhuman powers.

... Read more

Frequently Asked Questions about Care Horizons Ltd

What Type of Services does Care Horizons Ltd offer?

Care Horizons Ltd offers Home Care.

How many Carers does Care Horizons Ltd employ?

Care Horizons Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Horizons Ltd to verify any information. View our terms and conditions. Care Horizons Ltd has a Platinum Service – more info.