Care Promise Ltd

St Bernard's House, 23 Broad Street, Stafford ST16 2DE
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7.7 20 Reviews
  • Care Promise Ltd, Stafford
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Care Provided by Care Promise Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Promise Ltd
  • Person in charge
  • Bal Brar (Manager)
Are you the Owner/Manager of Care Promise Ltd? View your Advertising Options

Care Promise Ltd Reviews (20)

7.7

Care Promise Ltd has a Review Score of 7.7 (7.688) out of 10, based on 3 reviews in the last 2 years. Over all time Care Promise Ltd has 20 reviews.

Overall Experience

  • 15
  • 3
  • 2
  • 0
  • 0

Date Published

20
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17

Review from Gill H (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with care provided. Would have given 5 stars for Overall satisfaction but Mum has had some difficulty with the changing times of the morning visits in particular. Since we have used your care service they have normally been between 7.15am and 7.45am which is perfect but for some reason
they suddenly started taking place at 7.00am which is too early for Mum.
Also, Mum likes continuity of regular carers and although we appreciate it's not always possible she has noticed less continuity in the past two months. Carers are friendly efficient and respectful.

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Review from Heather W (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Now that my mother's dementia is progressing, I would prefer to have a written report detailing what she has eaten and any care that was provided to her.
She doesn't say very much about her carers, just that they have been to see her.
While her granddaughter is there, we can monitor her eating and
drinking, but when her granddaughter is at work, we would value information on her requirements when she is alone.

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Review from L F (Friend of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care coordinator was so efficient and put together a package for my elderly friend so quickly; all the staff are extremely respectful and helpful, nothing is too much trouble. They have been a saviour. Thank you!

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Review from Patricia L (Client) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very kind, helpful and caring nothing is too much trouble. I would recommend Care promise (all staff) to anybody that needs this kind of help and service. Excellent.

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Review from Joan J (Wife of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general, visits are good but on occasion, they can feel a little rushed. Time of visit usually ok.

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Review from Elaine W (Daughter of Client) assisted by family/friend published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with the service. Has one main carer who is excellent but another carer who arrives late and has recently attended with a heavy cold which is a risk to my father who recently had pneumonia is treated with respect and dignity.

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Review from M L (Client) assisted by family/friend published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful, professional team, help with personal hygiene, hearing aids dressing make a welcomed drink.

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Review from Christine E (Daughter of Client) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team providing support to my mother has been excellent. The care workers are very professional in approach, but at the same time, they have established a good rapport with my mother. They handle her medication and have been very good at checking up when it comes to meal times as she is quite
forgetful these days.
I value this service greatly as it gives my mother the chance to remain in her own home. It isn't always easy to know just what is needed, but the team takes time and has patience. This support is very much appreciated.

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Review from P S (Daughter of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Their care and treatment of dad is super, good time-keeping too. I was called when the carer of the day thought dad "was not his usual self". This is excellent and we knew if anything was wrong or unusual as it would be noticed and passed on.

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Review from David B (Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, well mannered and extremely helpful. They would do anything for me if I needed them to. My legs are not very good. The girls go out the way to be my legs. They also assist elsewhere including helping me with my mental illness and incapacities. Very pleased and they also give me a lot
of moral support without knowing it.

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Review from Patricia L (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by staff all the time.

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Review from M N (Wife of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Care Promise for approximately 10 years. My husband has been quite happy there was one person we had a problem with but now she is no longer there. They are always punctual, if there has been a problem and are a little late, they always let us know.

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Review from John M (Client) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good. Carers always on time and courteous. They put you at ease in what can be an embarrassing situation. An excellent service.

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Review from Margaret P (Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and cheerful carers, always happy to help. Polite and considerate throughout. Well led perfect call times, carers arrive at allocated times and stay for their full time.

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Review from Alison G (Daughter of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives from Care Promise Ltd is excellent. The carers are very attentive to my mother's needs, extremely helpful and enable her to live a full and happy life.

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Review from S G (Wife of Client) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with care worker. Very good with my husband and doesn't make him feel embarrassed.

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Review from D B (Wife of Client) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers from Care Promise Ltd to be; professional, caring, understanding, patient, willing to do more, friendly, offering extra help if needed. I have had Care Promise Ltd helping with my husband's dementia for the last nine months and he can be very difficult in the mornings. I
would certainly recommend them and would not have managed without them.

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Review from C H (Daughter of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very reliable, respectful, courteous and friendly. The office staff are very efficient and keen to help whenever possible.

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Review from S O (Daughter of Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally pleasant and helpful staff.

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Review from C F (Daughter of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Promise Ltd deliver a friendly reliable and reassuring service. They use their initiative when things get difficult and are always professional. They make family members feel part of the team and we cannot manage without them. Excellent service!

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Current Review Score: 7.7 (7.688)

Overview of Review Score

The Review Score of 7.7 (7.688) out of 10 for Care Promise Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.188 for Care Promise Ltd is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 16 Ratings = 4.188

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Promise Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Care Promise Ltd

What Type of Services does Care Promise Ltd offer?

Care Promise Ltd offers Home Care.

How many Carers does Care Promise Ltd employ?

Care Promise Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Promise Ltd to verify any information. View our terms and conditions. Care Promise Ltd has a Basic Service – more info.