CRT - Chesterfield

Unit 8 The Bridge Business Centre, Beresford Way, Dunston, Chesterfield S41 9FG
Submit a Review
8.4 2 Reviews
  • CRT - Chesterfield, Chesterfield
Care Relief Team Limited are a provider of high-quality care and support at home for people living throughout the UK.

Their care staff are highly skilled and experienced and recruited for their outlook and attitude to care.

Staff are trained over and above the national requirements, covering specific conditions and specialist care techniques.

Candidates need to pass full reference and CRB checks before being selected and placed onto training programs.

Show CRT - Chesterfield on the Map

Care Provided by CRT - Chesterfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Kevin Jarrett (Operations Manager)

Funding & Fees Guide for CRT - Chesterfield

  • Prices

  • Our services start from £24.84 per hour.

CRT - Chesterfield Reviews (2)

8.4

CRT - Chesterfield has a Review Score of 8.4 (8.400) out of 10, based on 2 reviews in the last 2 years. Over all time CRT - Chesterfield has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
2
2
0

Review from Lorraine C (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very dedicated and try hard to ensure that my mother is safe and well cared for. I totally trust the majority of them and their knowledge of my mother's needs and they support her in all aspects of her personal care. It is excellent that she sees the same carers most days and has therefore
been able to build a strong relationship with them. She constantly tells me how good they are to her and that she loves them coming to see her. I can't praise them enough

Reply from Carol Jackson, Engagement Manager at CRT - Chesterfield

Thank you so much for your lovely review. We have an amazing team and are so proud of the service they give. Thanks again CRT


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa E (Granddaughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been having CRT carers for a number of years but more recently required more care from them. Her carers are amazing, she has regular carers majority of the time and treat her exactly how we would treat her. She looks forward to their visits as she treats them as friends. Nothing is too much
trouble for them and always ensure she is safe and well. These carers need a lot more recognition for what they do!

Reply from Carol Jackson, Engagement Manager at CRT - Chesterfield

Thank you so much for your lovely review. We have a fantastic team and they really do care. It's good that your nan feels so comfortable with them. Thanks again CRT


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.400)

Overview of Review Score

The Review Score of 8.4 (8.400) out of 10 for CRT - Chesterfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for CRT - Chesterfield is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CRT - Chesterfield is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Fern

Fern Hanwell

Job Title: Head of Operations

Joined: 2019

Fern has been an integral part of CRT Care Services since 2019. Her journey within the company has been marked by versatility and dedication. Having held various roles across different departments, Fern has accumulated a wealth of knowledge and experience that uniquely positions her to support our teams, carers, and service users. Over the years, she has seamlessly transitioned through roles and each position allowed her to gain insights into different aspects of our operations. Fern’s leadership style emphasises collaboration and empowerment. She actively mentors and guides our teams, fostering a positive work environment. Her dedication to service excellence is unwavering, ensuring that our carers receive the necessary support and training to provide exceptional care to our service users. Fern’s qualities of compassion, genuine concern, and helpfulness shine through in her interactions with both colleagues and service users. She understands the challenges faced by carers and strives to create a nurturing environment.


Whether it’s troubleshooting a complex situation or lending a listening ear, Fern is always there to assist. Her approachability fosters open communication within our teams. Fern envisions CRT Care Services as a beacon of compassionate care, where every team member feels valued and every service user experiences dignity and comfort. Her commitment to continuous improvement ensures that our services evolve to meet the changing needs of our community. Fern exemplifies the heart and soul of CRT Care Services. Her dedication, combined with her extensive experience, makes her an invaluable asset to our organisation


Frequently Asked Questions about CRT - Chesterfield

What Type of Services does CRT - Chesterfield offer?

CRT - Chesterfield offers Home Care.

How many Carers does CRT - Chesterfield employ?

CRT - Chesterfield employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CRT - Chesterfield to verify any information. View our terms and conditions. CRT - Chesterfield has a Platinum Service – more info.