Care Services

15 Ravenscroft Road, Olton, Solihull B92 8AH
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9.8 20 Reviews
  • Care Services, Solihull
Care Services is a home care organisation in Solihull which helps adults and older people to remain living independently at home by offering home care packages that are tailored to the individual.

Home care services are offered seven days a week, 24 hours a day, and include care services such as personal care and independent living, socialising and other more specialist services.

Staff are carefully vetted and trained to a high standard. The company always employs carers who are compassionate and who have experience to bring from previous roles. Dignity and respect of the individual are paramount at all times.

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Care Provided by Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elaine Frances Sadler
  • Person in charge
  • Elaine Sadler (Registered Manager)
  • Admission Criteria
    • We do not provide live in carers

Funding & Fees Guide for Care Services

  • Prices

  • Over 3 hours Mon-Fri £23.00 per hour Sat/Sun £27.00 per hour.
    Single hour Mon-Fri £28.00 per hour Sat/Sun £32.00 per hour
    Half hour Mon-Fri £18.60 per 1/2 hr Sat/Sun £22.60 per 1/2 hr
    15 minutes Mon-Fri £12.60 per 1/4 hr Sat/Sun £15.20 per 1/4 hr
    Sleep in Mom-Fri £11.00 per hour Sat/Sun £12.00 per hour
    Working night Mon-Fri £28.00 per hour Sat/Sun £32.00 per hour

  • Fees vary dependant on the length of shift booked. Please contact us to request a price list.
    Care shifts are available to book from 15 minute calls up to 24hr care. Please note we do not provide live in care staff, larger care packages would be split between our care team.

Care Services Reviews (20)

9.8

Care Services has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Care Services has 20 reviews.

Overall Experience

  • 18
  • 2
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Date Published

20
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1
8
12

Review from M S (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are very helpful and reliable. They are prepared to do anything extra required, in a courteous helpful manner.
The management responds quickly to send help whenever a crisis arises. I find them very reassuring when giving help at all times.

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Review from M B (Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service received.

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Review from Robert T (Friend of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known the user for forty-five years and witnessed his various care packages; previous carers were not good. For the last fourteen years my friend has been fortunate to be cared for by Care Services. Their vast experience have given my friend access to many unthought of opportunities. There is
no doubt he is experiencing the best years of his life.

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Review from Daryl L (Son of Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really value the friendly, efficient and professional service provided. The carers are excellent. They provide a high level of personal care whilst being attentive and engaging.

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Review from Heather B (Friend of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Services supported a friend with complex needs for many years with a 24-hour package. Through my experience and observations, I could not fault this agency. They provided care with dignity and they always went the extra mile. They were able to provide the extra care for someone without any family
members without him losing the autonomy over his own life. If there were issues they worked through them together and didn’t give notice on his care. Sadly my friend passed away but Care Services were with him until the end and beyond. I would not hesitate to recommend this agency.

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Review from L C (Husband of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Services provide the level of support that one would expect from a well-run outfit.

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Review from Simone S (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Care Services for over eight years for my father, who has dementia and COPD. During this time, we found the service to be excellent. Carers were experienced, professional and caring. Communication was excellent. I was always informed of any unavoidable delays or changes. They treated Father
with dignity and respect and built positive relationships with all the family. They supported and guided us in sharing their knowledge, ensuring our father led a fuller, happier and longer life. Thank you.

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Review from M S (Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you are happy and content no further comments are necessary.

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Review from J W (Son of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Care Services staff who came to care for my mother were extremely considerate and very attentive to my mother's needs. The staff are clearly well experienced and they have provided excellent advice for my mother. This is helping her be more independent going forward. I cannot rate the Care Services
staff highly enough and would have no hesitation in recommending them.

Reply from Elaine Sadler, Owner/Manager at Care Services

Thank you for such a good review, your mother has a wonderful character and is a pleasure to provide care to.


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Review from Peter H (Son of Client) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Care Services for my mother for just over 12 months. They were wonderful from day one! The carers were all so lovely and attentive and the managers were always so helpful. I can't recommend them highly enough.

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Review from Brian O (Brother of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Support was there when I needed it.
Made more difficult with the virus epidemic and my sister deteriorating with dementia living on her own.

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Review from A B (Daughter of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable, thoughtful and caring. The Manager and her team cared for my parents on a daily basis, always caring and communicated regularly. Extremely professional and always flexible when inevitable events required last-minute changes. I would not hesitate to recommend their services.

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Review from C M (Brother of Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's care needs were intensive, complex, fluctuating and enduring. He required a flexible care plan, sensitive personable staff and the reassurance that they could be totally relied upon to provide the support he needed when he needed it.
The care services team provided this support and so
much more.
He was always treated with dignity and respect and came to look upon the carers as his friends and a portal to the outside world.

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Review from Andy R (Son of Client) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents and family were very pleased with the help, support and flexibility provided by Care Services. Thank you!

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Review from C B (Son of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time the care management team first visited us to constructively review the home facilities and prepare the detailed care plan, to the time my mother was admitted to hospital when she suffered a stroke, the care, love attention and support of all the caring team were exemplary. I would not
hesitate to recommend Care Services to any potential client. They are not the cheapest but in my experience, they represent very good value and seem to look after their staff, with careful advance rosters and the additional change being paid to their staff. Also, they accommodate us at short notice.

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Review from Helen H (Daughter of Client) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care services supported my dad for a few years. My dad wasn't the easiest to care for but the carer always listened, supported and did all she could to ensure my dad got the best care he needed. Our carer attended reviews and was excellent at communication. Care services practise excellent safeguarding
within their care. They treated my dad with dignity right up to the end of his life. They cared emotionally for us as a family and always looked at the bigger picture. I can't thank them enough.

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Review from Bridget G (Daughter of Client) published on 10 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate in recommending Care Services to anyone needing carers in the home, in fact, I have already done so more than once. Everyone came at the time specified and looked after my mother in the way I would want them to. To have such reliability and such good standard of care, consistently
over several months was a huge help to me as my mother became more needy. Thank you all so much.

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Review from Iris R (Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were kind, patient and also asked if I needed any help. I was reluctant at first to have help but realised I couldn't cope and I am so pleased I was persuaded. The office staff were on the phone if the carer was delayed and also had an emergency call if needed. I was impressed. I wished they
were near where we have moved to.

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Review from M V (Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were friendly and polite. I felt very comfortable with them.

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Review from Barbara C (Daughter of Client) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason I have chosen 'excellent' for all the questions is that I was so impressed with all of the service Care Services gave to my mum, as well as giving me and my family much needed support.
Each and every carer and management, without exception, were absolutely brilliant. They were always friendly
as well as professional. They all helped me during a difficult time. Thank you so much.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Care Services is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) ) ÷ 47 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Services is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (9)

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Elaine Sadler

Job Title: Registered Manager

Joined: 1983

Elaine is the owner/registered manager. Elaine founded Care Services in 1983. She has DipSW and Registered Managers award.


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Kerrie Collis

Job Title: Manager

Joined: 1992

Kerrie has Registered Managers award.


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Louise West

Job Title: Senior Care/Support Worker

Joined: 2013

Louise has her QCF level 4


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Mashoko Tambwanaye

Job Title: Senior Care/Support Worker

Joined: 2016

Mashoko is a student mental health nurse and works with us on a part time basis around his studies and university.


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Lee West

Job Title: Senior Care/Support Worker

Joined: 2020

Lee is studying for his QCF level 3 and works for us on a high part time basis.


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Peter Rudge

Job Title: Care/Support Worker

Joined: 2010

Peter has his QCF level 2 and works for us on a high part time basis.


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Sean Tambwanaye

Job Title: Care/Support Worker

Joined: 2017

Sean has his QCF level 2 and works for us on a relief basis.


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Nasser Mahmood

Job Title: Care/Support Worker

Joined: 2019

Nasser works for us on a relief basis.


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Brendon Virimai

Job Title: Care/Support Worker

Joined: 2023

Brendon works for us on a full time basis.


Frequently Asked Questions about Care Services

What Type of Services does Care Services offer?

Care Services offers Home Care.

How many Carers does Care Services employ?

Care Services employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Services to verify any information. View our terms and conditions. Care Services has an Enhanced Service – more info.