Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.1 13 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).

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Care Provided by Care South at Home Somerset & West Dorset

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Broom (Care at Home Manager)

Care South at Home Somerset & West Dorset Reviews (13)

9.1

Care South at Home Somerset & West Dorset has a Review Score of 9.1 (9.141) out of 10, based on 13 reviews in the last 2 years. Over all time Care South at Home Somerset & West Dorset has 13 reviews.

Overall Experience

  • 5
  • 6
  • 2
  • 0
  • 0

Date Published

13
2
4
13
0

Review from Nigel A (Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment
and care that I received.

Reply from Sarah Broom, Care at Home Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review for our Somerset Care at Home team. The team take pride in the care the offer to provide to clients in the community, your comments therefore will mean so much. Best wishes.


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Review from D P (Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very supportive.
Helpful, kind and friendly - all with a smile.
What more do you want?
Gold star for all.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for your review. We really really appreciate you taking the time to complete the feedback.


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Review from M W (Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way
to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback which is very important to us. I am sorry our service is not meeting your expectations and will be in contact shortly to discuss further. Thank you once again.


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Review from L G (Wife of Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care he receives.
Many thanks.

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Review from H F (Client) assisted by family/friend published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let
us all know what time of the day to be expected to arrive at.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us as it helps us improve our service. Arrangements have been made for you to be informed of timings. Please contact me if you have any questions or if there is anything else I can help you with.


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Review from J S (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good. Continuity of carers essential. Sometimes more training would be useful but adequate. Regarding personal care, male carers; if the client doesn't want male carers then this wish should be respected at all times.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your comments , all of which will be reviewed and passed to the team we very much respect personal choose Please do not hesitate to ring me if there is anything else I can help with


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Review from M S (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense
and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, I will address your comments with the team who will work hard to resolve the issues you have been experiencing on occasion. Please do not hesitate to ring me if there is anything else I can help with.


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Review from Marion P (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for your feedback, it is very important to us. I am sorry timings are sometimes unsuitable. I will pass your comments on to the planning team to review. In the meantime please do not hesitate to contact me if I can be of further assistance .


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Review from J F (Son of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother really enjoys engaging with her carers (and they with her). She is always treated very well.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to complete the feedback form. It is so nice to hear things are working well for your Mum I will pass this feedback on to the team.


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Review from Tim B (Son of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care South looked after my mother during her D2A assessment period. I can not rate the carers highly enough as each was very professional in their approach, treating my mother with the greatest respect, dignity and, when appropriate, humour. My mother and I benefitted from their reassurance and kindness
at a difficult time for both of us, and we were both sorry to say goodbye to these amazing people at the end of the assessment.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you very much for taking the time to feedback to us any type of feedback helps us improve our service, and it is really good to hear that the team supported you both through a difficult time. Best wishes from the team at Crewkerne


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Review from Hazel H (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, it is very nice to hear that you are happy with the support you are receiving, I will pass this on to the team.


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Review from Graham D (Friend of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, this feedback is so nice to hear .I will pass it on to the team


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Review from Antonia K (Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for taking the time to leave a review. It is very nice to hear how much of a difference staff are making and how much you enjoy their visits. I will be sure to pass this on to the team.


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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.141 for Care South at Home Somerset & West Dorset is calculated as follows: ( (29 Excellents x 5) + (33 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 78 Ratings = 4.141

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Sarah

Sarah Broom

Job Title: Care at Home Manager

"I have been a part of Care South for over twenty years, working in just about every role in our community services. It fills me with pride to come into work every day as the manager of our Care South at Home Somerset and West Dorset service, seeing families grow and people’s lives change.


Being CQC rated Outstanding for Care is a testament to the dedication of my team towards our clients and our local communities. They have proven time and time again that when things get tough, they step up – whether it’s battling through snow or COVID-19."


Frequently Asked Questions about Care South at Home Somerset & West Dorset

What Type of Services does Care South at Home Somerset & West Dorset offer?

Care South at Home Somerset & West Dorset offers Home Care.

How many Carers does Care South at Home Somerset & West Dorset employ?

Care South at Home Somerset & West Dorset employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service – more info.