Care South at Home BCP & East Dorset

2nd Floor, Castle Dene, Throop Road, Bournemouth BH8 0DB
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9.7 14 Reviews
  • Care South at Home BCP & East Dorset, Bournemouth
Care South at Home offers quality and innovative domiciliary services, from a dedicated team that understands all of its customers have unique situations, requirements and challenges in everyday life.

The support can be temporary, for example to assist with rehabilitation, occasional or on a long term basis. Flexible care options include:
- Companionship, welfare checks and respite
- Housekeeping and home help
- Collecting prescriptions, shopping, fun activities
- Personal care
- Administration of medicines
- Specialist care including dementia and end-of-life care
- Recovery, reablement and rehabilitation
- Support with mobility
- Support to access assistive technology

Care South at Home BCP & East Dorset is rated 'Outstanding for Care' by CQC (March 2019).

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Care Provided by Care South at Home BCP & East Dorset

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracie Gregory (Care at Home Manager)

Care South at Home BCP & East Dorset Reviews (14)

9.7

Care South at Home BCP & East Dorset has a Review Score of 9.7 (9.659) out of 10, based on 14 reviews in the last 2 years. Over all time Care South at Home BCP & East Dorset has 14 reviews.

Overall Experience

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Review from Lynn B (Wife of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the help I receive from Care South. The carers are amazing how they help my husband, in his bed, with all the normal day to day tasks like washing, dressing and making him comfortable. They are always ready to reassure him, talk to him about his day/night/family and how he
is feeling at the time. The carers are also friendly and helpful towards me, as his wife and show empathy for us both. I would highly recommend Care South and their wonderful carers.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete a review, I am pleased that you and your husband are happy with the service, I will pass your comments onto the staff that come and visit.


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Review from J B (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are knowledgeable, friendly and they look after the patient. Would recommend them fully.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete the review, I will pass your comments onto the staff


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Review from David W (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall, my mother required twice daily care from Care South Dorset. Their careers were excellent. They looked after my mum with great empathy, dignity, and care, understanding the difficulties she was having. They were cheerful and friendly which was a huge benefit to Mum while she was
unable to do very much for herself. They involved her in their lives which brought additional interest and involvement for Mum. Great for her mental health at a time when her injuries were particularly painful. I would greatly recommend the Care South Dorset team.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your mother.


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Review from K T (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Care South to be very friendly and understanding of my husband's needs. I could not fault their service, and I highly recommend them.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your husband.


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Review from A H (Wife of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with all the carers who have been caring to help my husband in the mornings. They are all considerate and caring. It has been a godsend to have help getting my husband ready each morning. Thank you to you all.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home, we pride ourselves in the service we provide to all our clients, I will pass your lovely comments to all the staff involved in your husband's care.


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Review from A L (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience with Care South at Home has been excellent. The staff have always treated my mother (and myself) with the utmost dignity and respect. At all times we have felt safe and secure with the staff who are professional in all manners.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review for Care South at Home, I am very pleased to hear that the experience for your mother and yourself has been the experience that we strive at Care South to provide and promote. We endeavour to provide a service that mirrors our own Care South at Home heart values and is person-centred to your mother's needs and own values. I will pass your comments on to the staff involved in your mother's care.


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Review from K R (Daughter of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with Care South. The carers are very friendly and helpful, handling to my Mother's needs. My only criticism is the four visits she has per day are not always spaced out enough which can leave a six-hour gap or they are only two hours or so. Apart from that the service is very
good.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review, further to the comments regarding the timings of your mother's calls, after a conversation that we had this has now been rectified at times you requested and made time critical, I have also arranged for the weekly rota to be emailed to yourself so you are both aware of the member of the care team and times they will be attending. I will, of course, pass your comments on to the team involved in your mother's care.


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Review from Gillian C (Wife of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from all the carers, treating my husband with dignity and talking to him even when he could not communicate. They are very observant and bring to my attention any problems they notice. They greet him by name and always say goodbye to him.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review.Being able to pass on the positive comments to the team is always good for morale. Hearing the carers are attentive to our clients and follow our 'Heart Values' is extremely important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own homes. I will pass on your feedback to all the staff involved in caring for your husband.


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Review from Margaret E (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly, competent, helpful and cheerful. Always obliging and help to keep me independent.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for the lovely review and the kind words. It our aim at Care South at Home to provide a service that is more than just care, but an experience that you can enjoy, I will pass your comments to the care team that support you.


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Review from Jane T (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and make me laugh, also help with creams.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home Bournemouth, I am so pleased that the staff are able to make a difference to your day when they visit and that your care needs are fulfilled, I will of course pass your feedback to the team that visit you.


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Review from J G (Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are considerate and always adhere to polite instruction. All very capable and helpful generally.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review.Reading the positive comments about the team is always good for morale. Hearing the carers are attentive to your requests and instructions are important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own home. All our staff have the training and knowledge required to provide a safe and caring service to you. I will pass your feedback onto the team involved in your care.


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Review from Stuart H (Son of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very pleased with the carers and the quality of care that my mother receives. The company always keeps me informed.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review for Care South at Home Bournemouth. Feedback on our service is always appreciated and we are pleased that your experience of working with us is a very positive one. Our main objectives within Care South at Home are to ensure our clients and families have a service that not only can they rely upon but also a pleasant and rewarding experience for everyone.


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Review from J S (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to leave a review, we are so pleased that you are happy with the care and the support the Care staff provide. I will ensure that your feedback is passed on to the team that are involved in you care.


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Review from S W (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has carers twice a week and without fail they are all friendly and interested in Mum's news and vice versa. There is mutual respect and they all have a cheerful air about them. Nothing is too much trouble and they are all hard workers.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for taking the time to complete a review for Care South at Home. Feedback on our service is always appreciated and we are pleased to hear that you and your mother's experience of working with us is such a positive one. Our goals are to provide a reliable, caring and fun service to both service users and families. This is at the centre of our 'Heart' values that we endeavour to bring into our working ethics daily.


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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Care South at Home BCP & East Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.659 for Care South at Home BCP & East Dorset is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 82 Ratings = 4.659

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care South at Home BCP & East Dorset is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Tracie

Tracie Gregory

Job Title: Care at Home Manager

Joined: 2022

“I have been working in the care industry since 2007. I started as a Domiciliary Carer in the community before taking a position as a Bookings Coordinator. I then moved to Scotland in 2015, where I was offered a job as a Registered Care Manager in Aberdeen, covering a vast area from Aberdeen to Inverness. In 2017, I came home to Bournemouth and took a position as a Registered Manager. In October 2019, a career change took me to a position as a Deputy Manager at a care home.


Having worked in various roles within the care industry, my passion is domiciliary care. Although I have ventured throughout my career into other industries, I am always drawn back to care work. I am extremely happy to be working within Care South in a position where I can make a difference alongside my team, to the individuals we look after in the community.”


Frequently Asked Questions about Care South at Home BCP & East Dorset

What Type of Services does Care South at Home BCP & East Dorset offer?

Care South at Home BCP & East Dorset offers Home Care.

How many Carers does Care South at Home BCP & East Dorset employ?

Care South at Home BCP & East Dorset employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home BCP & East Dorset to verify any information. View our terms and conditions. Care South at Home BCP & East Dorset has an Enhanced Service – more info.