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Care Together Ltd has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Care Together Ltd has 44 reviews.
Review from T H (Son of Client) published on 27 February 2025
Submitted via Website •
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you very much for your kind words. It has been a pleasure to welcome Dad into the Care Together family. I know he and his carers have a very good relationship and enjoy their time together. We are delighted you chose Care Together to support your Dad, thank you.
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Treated with Dignity
Value for Money
Review from Francoise P (Wife of Client) published on 26 February 2025
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave us a review. I know what a busy lady you are, so it is much appreciated. As you consider us part of your family, we consider you to be part of our team. It is a pleasure to be working with you and a joy to know that between us all we are able to keep your husband where he wants to be - with you, at home.
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Review from Joseph H (Son of Client) published on 19 February 2025
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you so much for taking the time to leave us a review; your kind words are much appreciated. It is special to us having Dad and all his family within our Care Together family. We value your support as together, we keep Dad where he wants to be - at home.
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Review from David B (Power of Attorney of Client) published on 19 February 2025
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your feedback, we really do appreciate your lovely comments. With your involvement, it has made our aims for this couple so much easier to achieve. We consider you part of our team.
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Review from Tracey W (Daughter of Client) published on 19 February 2025
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for leaving us review, your kind words will be shared with staff. We are pleased to have become a part of your family and Dad part of ours.
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Review from Liz H (Daughter of Client) published on 18 September 2024
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you so much for your very kind words. Mum is such a character. We are pleased to have her in our Care Together family. Thank you for allowing us to share time with her. We will do our best to keep Mum where she wishes to be and to support you with any future challenges.
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Review from Hayley B (Daughter of Client) published on 18 September 2024
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave us such a lovely review. I know all the staff enjoy the time they spend with Mum. We were pleased to help Mum through her last period of illness and that our extra support meant she was able to stay at home.
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Review from Tom G (Son of Client) published on 17 September 2024
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your kind words. Working with your parents and your family, as a whole team, in navigating their care pathway, has helped all concerned. We are pleased to have been able to support you all through some challenging times. It is a pleasure for us when we can work closely with families to ensure the best outcomes are met. Thank you again for taking the time to leave us review.
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Review from Ann B (Client) published on 19 January 2024
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to submit this review, we never take reviews for granted. We feel privileged to have been a part of your care journey over so many years. You are a valued member of the Care Together family.
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Review from Karen I (Daughter of Client) published on 24 October 2023
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your kind words, it has been a pleasure working with you and your mum. We wish you both all best for the future.
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Review from A G (Daughter of Client) published on 4 September 2023
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your lovely words. It was a pleasure caring for Mum and working with you as a family. Together, we made a great team! I hope you will keep in touch and remain part of the "Care Together family".
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Review from Mandy T (Daughter of Client) published on 14 June 2023
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave a review. These are important to us. We have appreciated working with you, as a family, for the benefit of Mum. Please feel free to contact me directly with any suggestions you may have to help us to improve our service still further.
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Review from J B (Daughter of Client) published on 6 March 2023
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your lovely words. It is kind of you to take the time to leave us a review. Although Mum has moved to a care home, you know that we are still available at the end of the phone should you need a chat.
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Review from Jacqueline S (Niece of Client) published on 27 September 2022
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your lovely words. I am so pleased that we were able to help and support you and your aunt through a challenging period. We wish you both the very best for the future.
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Review from Geoff H (Son of Client) published on 28 March 2022
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your very kind words of appreciation. It is good of you to take the time to leave us a review. We are very proud of our team. It is always a pleasure to work with such a supportive family. Thank you.
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Review from Sarah O (Daughter of Client) published on 28 March 2022
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your lovely review. Over so many years, Dad has truly become "one of the family." As Dad's care needs have increased, the impact of this has been eased, by him knowing his "pink ladies" as well as he does. Despite you being so far away, this has not compromised your support of us or Dad; we very much appreciate your input. Thank you.
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Review from Ken C (Great-Nephew of Client) published on 18 March 2022
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave us a review. Your Aunt was a lovely client to have and all her carers were fond of her. We also appreciated your support as we worked with you, as a team, to keep her safe until the care home were able to take her.
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Review from Kay L (Daughter of Client) published on 8 October 2021
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave us such a lovely review. We will miss Mum but are happy to hear that she has settled into her new home. We were pleased to be able to support you both at a difficult time.
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Review from Karen F (Daughter of Client) published on 22 February 2021
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for your review, which I am sure will be helpful to others as you highlight how we respond to changing needs. We were sorry not have been involved with Mum for longer. Lockdown has had many far reaching effects and I am thankful that the team have met the challenges and maintained our standards, throughout. When circumstances allow, we will recommence our support group meetings, to which you would be very welcomed. In the meantime, you know our number if we can be of any further help.
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Review from Jenny F (Daughter of Client) published on 15 February 2021
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Reply from Tracey Elvy, Manager at Care Together Ltd
Thank you for taking the time to leave a review for us. It was such a pleasure caring for Mum and Dad. You all welcomed us into your family at a difficult time. We will always remember Dad's sense of humour and Mum's grace.
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The Review Score of 10 (9.972) out of 10 for Care Together Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.972 for Care Together Ltd is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Care Together Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2004
Registered Manager of Care Together Ltd. since 2004 when Tracey & Vivienne created Care Together.
Tracey and Vivienne are both RGN's, prior to Care Together they were joint Matrons at a local Nursing Home.
Job Title: Deputy Manager
Joined: 2006
Charlotte has worked at Care Together since 2006 and worked her way from a level 2 HCA to becoming our Deputy Manager and achieving her Level 5 Diploma.
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