1st Homecare (Oxford) Ltd

8 Isis Business Centre, Pony Road, Oxford OX4 2RD
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9.9 41 Reviews
  • 1st Homecare (Oxford) Ltd, Oxford
1st Homecare (Oxford) was established in 2000 and has been based in Oxford throughout that time, providing high-quality domiciliary and Live-In care services to people in the local area.

They are registered with the Care Quality Commission (rated Good with an Outstanding in Responsiveness (July 2023)) and contracted by Oxfordshire County Council and the NHS to provide a wide range of home care services.

They provide services in the following areas: Oxford City Centre, Headington, Summertown, Marston, Botley, Boars Hill, Wheatley, Holton, Horspath, Garsington, Cowley, Blackbird Leys & Kidlington.

1st Homecare (Oxford) is part of the 1st Homecare Group which has additional offices in Bedfordshire and Hertfordshire and a dedicated live-in service which provides care at home as an alternative to residential care.

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Care Provided by 1st Homecare (Oxford) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Brown (Branch manager)

Funding & Fees Guide for 1st Homecare (Oxford) Ltd

  • Prices

  • £31.00 per hour

1st Homecare (Oxford) Ltd Reviews (41)

Total of 41, showing 1-20
9.9

1st Homecare (Oxford) Ltd has a Review Score of 9.9 (9.850) out of 10, based on 18 reviews in the last 2 years. Over all time 1st Homecare (Oxford) Ltd has 41 reviews.

Overall Experience

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Review from D L (Sister of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who go in to take care of my sister are very caring and kind. The office staff are responsive to any concerns and because they also go in and do home visits they have a good understanding of the real situation. They are making it possible for my sister to remain in her home.

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Review from Melanie B (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been with 1st Homecare (Oxford) since mid January and she has built up a warm connection and trust with all of them. She couldn't do without them. They do an excellent job are very friendly and chatty which we really like and share a little of their lives with us. They have started to
do one or two other jobs to help without hesitation. The office are hugely efficient and helpful and always happy to help whenever possible.

Reply from Sinead Brooks, Office manager at 1st Homecare (Oxford) Ltd

Thank you very much for your kind comments, it is a pleasure to care and support your mother.


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Review from Steve W (Son of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the live-in care provided. It had a very positive effect on my dad and the carers quickly formed a real bond with him. There was suddenly a lot of laughter in the house which was a pleasure to hear and thanks to the carers patience and perseverance, dad has eaten more in the
last couple of weeks than I can remember being the case for many years.

Reply from Sinead Brooks, Branch Manager at 1st Homecare (Oxford) Ltd

Thank you for your kind words, which I have passed on directly to our carers. It was a real pleasure to care for your dad and see the progress that he made.


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Review from M C (Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that I have come in are very helpful and thoughtful and will help me out with the care I need to have, they are welcoming and easy to get on with, and they are very good at timekeeping ie, coming on time for my visits and they are polite to the rest of my family.

Reply from Sinead Brooks, Manager at 1st Homecare (Oxford) Ltd

Thank you very much for your kind words, we will feed this back to the carers providing your support.


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Review from P V (Niece of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good communication between the office and the family.
I completely rely on the carers to let me know what provisions my Uncle needs as he has no family local to him. On the whole they do a great job caring for him especially when he doesn't want to cooperate!
Having the carers gives me peace
of mind that medication is taken, meals are prepared and the flat is kept clean - thank you.

Reply from Sinead Brooks, Manager at 1st Homecare (Oxford) Ltd

Thank you very much for your kind words, I will ensure they are fed back to our team. I am glad we are able to support your Uncle and give you peace of mind too.


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Review from Mark L (Son of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent experience. The carers that Mum has have been wonderful and she speaks very highly of them.
They are happy to help her with almost anything when they visit. Altogether, we've been very fortunate to find 1st Homecare, and I'd happily recommend them to anyone.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

Thank you very much for your kind words. We are happy we can help.


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Review from F B (Daughter of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice people and flexible attitude. 1st Homecare have been great at providing cover care when needed for my mum. Would recommend them highly. They have a good rota of carers and they are all professional and caring.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

Thank you for taking your time to write review and lovely comments.


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Review from P B (Daughter of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Easter 2023 1st Homecare has sent assistants to help my 101 year old father, when he returned to his home after a short hospital stay.
The assistance of the care teams made it possible for him to continue living independently.
He enjoys seeing new faces and we all appreciate the efficiency of
the teams and very importantly their kindness. With the daily visits, we have seen his general health improve as he recovered from his illness in the spring.
The carers are so helpful with his domestic and medical needs and a big shout-out to the person who managed to fix his TV sound bar problem!
When there are changes to my father's routines, 1st Homecare have always been flexible and responsive.
Caring for my very ill husband means I cannot look after my father every day, so 1st Homecare makes my life easier, as well as my father's!

Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd

Thank you for taking your time to write such a lovely review. It is always great to hear such positive feedback.


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Review from J C (Wife of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this company for some time. To begin with, we had sitters twice a week, and have now had a live-in carer for almost 5 months. She has looked after both of us entirely to our satisfaction and we have been very happy indeed with our experience. I have already recommended the company to a
friend in need.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

It is lovely to hear you are happy with your experience with 1st Homecare. Thank you for taking the time to write a review and for your recommendation.


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Review from C O (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at 1st Homecare really are lovely. They are unfailingly cheerful, helpful, supportive and are flexible if I need to book extra sessions, even at short notice. It’s so reassuring to know that Mum has such lovely carers visiting her.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

Thank you for your review. It's always lovely to hear we are able to give you reassurance and how great the carers are.


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Review from J B (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

1st Homecare have been supporting my mother for over 2 years. I have found them to be completely reliable and always attend when planned. They are also very flexible with changes in requirements. Mum has generally been happy with the carers and appreciates the company. The carers have been sensitive
to Mum’s desire for independence and work around some of her reluctance to have someone help her. They have often helped her with extras such as shopping, gardening, sorting out computer issues, etc. We couldn’t have kept Mum at home without them!

Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd

Thank you for your kind words, it's great to hear you are happy with our service.


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Review from V J (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having daily carers have provided peace of mind. My mum enjoys each visit and has a routine that suits her needs. Each visit provides her with both continuity and stimulation and my mum relates to the carers as if they were family. For me the carers are reliable and if there are any concerns I get a
call or email. I don’t have to worry anymore about the daily tasks of personal care, medication, breakfast, changing and making her bed, feeding the cat along with general cleaning tasks as they are all part of her person-centred care plan.

Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd

Thank you for your lovely review. It brightens our day to see what difference our wonderful carers make to you and your mum's life.


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Review from Elaine H (Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using 1st Homecare for more than a year -- initially to help care for my husband, who was progressively more ill, and then just general support to help me with household chores after he died. Everyone has been very professional and helpful. Couldn't be more satisfied.

Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd

Thank you for taking your time to write a review. It's lovely to hear you couldn't be more satisfied.


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Review from Denise C (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a medical review from consultants for my mother-in-law we needed to put in an extra visit a day making 4 visits a day.
The manager planned and came out the next day to update the care plan and arranged the extra care to start 2 days later.
My mother-in-law doesn’t like change due to
her Alzheimer’s and is insistent she doesn’t need more care but the carers have been very patient with her and explained on every visit why they are there. This is most important to have those reassurances from the carers and company for a family.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

Thank you for your review. We appreciate your kind words and are glad we could accommodate Mum's needs and give you the reassurance you need.


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Review from Ann T (Daughter of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is housebound with restricted mobility. She enjoys living at home and is able to plan her needs. The carers provide vital support which enables her to remain independent and gives her confidence to manage the day. The app enables us to give her the scheduled time and the name of the carer visiting
which is very important to her. The carers from 1st Homecare are very friendly and Mum has grown fond of them all. I find communication with the Oxford team manager seamless and response time is good. 1st Homecare visited my Dad six years ago, in the last few weeks before he died. We were very happy with the professional and flexible care provided to Mum and Dad during this time. So, we didn't look anywhere else. We went back to 1st Homecare and we are so pleased we did.

Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd

Thank you for your lovely review. It's such a pleasure to be able to provide a service to your mum that enables her to remain independent.


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Review from J C (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following surgery, I needed a morning visit to help with personal care at short notice. The office was helpful/supportive and able to provide a visit at a time to suit me. The carer was always punctual, letting me know the day before what time she would come. She was efficient and kind and didn't make
me feel rushed.

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Review from Marek E (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using 1st Homecare for more than two years when she came out of hospital after breaking a hip. At her request, the care visits have been 'tidal' depending on her health condition - from 4 visits a day to three visits a week to everything in between. 1st Homecare's flexibility is so
valuable to her...giving her exactly the support she needs to allow her independent living. All the carers are professional and pleasant but most have become friends to talk to. The Oxford office manager and her team are always kind, efficient and very responsive in an emergency. 1st Homecare is a real comfort to me...a son whose minimum response time is two hours and my brother's whose minimum response time is 3.5 hours.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Very happy to hear that you and your mother are happy with both the care team and the management team in the office.


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Review from Sally C (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using 1st Homecare (Oxford) for over a year now and are very happy with the service. The carers that visit my father are pleasant and helpful. They assist him with his housework but also sometimes accompany him on short walks. This all improves his quality of life. I live quite a distance
away, so knowing that someone is regularly checking on my father helps to give me peace of mind.

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Review from Jennifer G (Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the support and encouragement given to me by the carers. They always cheerfully help me with necessary tasks in my home, which I find too difficult. Their regular visits help me to plan what needs to be done in advance.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you for taking your time, to write a lovely review.


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Review from Colin R (Client) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, helpful and kind carers who I enjoy having in my house and who enable me to cope with my disabilities. They are flexible and carry out such tasks as cutting vegetables for my meals, hanging out my washing, ironing shirts and sheets, making my bed, emptying my commode, emptying the bins once
a week, occasionally dusting and hoovering, washing up and cleaning the fridge. I live on my own, so their presence provides me with friendly human contact. Those in the office are uniformly pleasant, efficient and accommodating of last-minute changes I may want to make. By and large, the carers arrive on time and leave at the time agreed. (Bad traffic may intervene occasionally of course.)

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you for an amazing review. I'm glad the carers are able to provide you with an outstanding service.


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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for 1st Homecare (Oxford) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for 1st Homecare (Oxford) Ltd is calculated as follows: ( (92 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Oxford) Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Michelle

Michelle Brown

Job Title: Branch Manager

Joined: 2010

Michelle started with the company in 2010 as assistant co-ordinator and has since covered all other office-based roles as well as care duties and on-call duties. She has two young boys who take up much of her spare time.


Frequently Asked Questions about 1st Homecare (Oxford) Ltd

What Type of Services does 1st Homecare (Oxford) Ltd offer?

1st Homecare (Oxford) Ltd offers Home Care.

How many Carers does 1st Homecare (Oxford) Ltd employ?

1st Homecare (Oxford) Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Oxford) Ltd to verify any information. View our terms and conditions. 1st Homecare (Oxford) Ltd has a Platinum Service – more info.