1st Homecare (Oxford) Ltd

8 Isis Business Centre, Pony Road, Oxford OX4 2RD
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9.9 41 Reviews
  • 1st Homecare (Oxford) Ltd, Oxford
1st Homecare (Oxford) was established in 2000 and has been based in Oxford throughout that time, providing high-quality domiciliary and Live-In care services to people in the local area.

They are registered with the Care Quality Commission (rated Good with an Outstanding in Responsiveness (July 2023)) and contracted by Oxfordshire County Council and the NHS to provide a wide range of home care services.

They provide services in the following areas: Oxford City Centre, Headington, Summertown, Marston, Botley, Boars Hill, Wheatley, Holton, Horspath, Garsington, Cowley, Blackbird Leys & Kidlington.

1st Homecare (Oxford) is part of the 1st Homecare Group which has additional offices in Bedfordshire and Hertfordshire and a dedicated live-in service which provides care at home as an alternative to residential care.

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Care Provided by 1st Homecare (Oxford) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Brown (Branch manager)

Funding & Fees Guide for 1st Homecare (Oxford) Ltd

  • Prices

  • £31.00 per hour

1st Homecare (Oxford) Ltd Reviews (41)

Total of 41, showing 21-40
9.9

1st Homecare (Oxford) Ltd has a Review Score of 9.9 (9.850) out of 10, based on 18 reviews in the last 2 years. Over all time 1st Homecare (Oxford) Ltd has 41 reviews.

Overall Experience

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Date Published

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Review from Ian S (Son of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to write a complimentary note regarding the caring and efficient setup of home care for my mother. She was in residential respite care for a month, and we decided she would benefit from two hours per day of home care when discharged home. My brother contacted 1st Homecare, and a few days
later, my mother, brother and myself met with the 1st Homecare manager. The whole thing was set up over about an hour, and all documents were signed online. A date of discharge for six days later was organised; and two days later I received the roster of which carers will attend my mother from each day, including discharge date. On discharge, the carer came and met with my brother and confirmed all the arrangements needed. My mother has been home almost three weeks now, and we are very satisfied with the arrangements, including an efficient billing system. I receive every week the names of the allocated carers for the upcoming week. I would recommend 1st Homecare to anyone in a similar position to us.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you for your feedback, we are pleased to hear this. Best wishes.


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Review from Helen C (Daughter of Client) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never dealt with any care providers before we were unsure of the process involved but after speaking to the assessor firstly on the phone and then in person at my parent's home, we were relieved to find that she could answer all our various concerns. She took the time to discover as much as she
could about Mum and her needs. Mum was initially reluctant to have help in the house but has settled quickly into the new routine and tells me quite happily who has visited and how they helped her during the visit. The assessor has kept in regular contact making sure everything is okay and I find the app a real bonus as I can keep an eye on Mum while I'm at work.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you. It is a pleasure to be able to help mum. Thank you.


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Review from William J (Son of Client) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting with our initial consultation with the excellent lady in the office, who was wonderful and was able to answer all questions and also provide additional information we hadn’t thought of. The staffing members who have visited our Dad over the last ten days or so (twice daily) have all been punctual,
appropriately attired in PPE, and extremely considerate and helpful with our father. It is very obvious that this service sets the bar very high with their staffing personnel. We are extremely pleased, and pleasantly surprised. So far I think we have had visits from 7 or 8 carers, and I would say they all should receive an A+ rating.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you very much for your kind review. We will continue to provide this level of service to Dad. Best wishes.


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Review from Rodica K (Wife of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend it to a friend. We are satisfied with the service.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you, Rodica. It is a pleasure to be able to help. Thank you.


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Review from Francis C (Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so satisfied with the care and attention I am receiving. I feel I am being genuinely encouraged to be more self-sufficient under the watchful eyes, constantly ready to help if the need arises. I am constantly appreciative of their ways in which they deal with my routine fairly.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you for your feedback, we are pleased to hear this. Thank you.


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Review from Annabel H (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare started visiting Mum at the beginning of 2020 and whilst she was initially very resistant to any form of help at home, they helped make changes and won Mum over. They are professional, adaptable, flexible and excellent with feedback. There is an app families can use to see notes from each
visit, which is brilliant. I would highly recommend 1st Homecare.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

I'm delighted to read that you are enjoying use of the app so that you can see the visit notes and timings of each care visit.


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Review from Sharon S (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare has been wonderful with my elderly mother. All of the carers are efficient, personable and very caring. The office staff have been great in terms of responding to changing needs over the last two years. My mother and I have been delighted with the service.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you very much for your kind comments. We look forward to continuing to deliver the same high standard of care for many years to come.


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Review from Gil C (Son of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most grateful to your organisation for the care services provided for the last nine years for my elderly, and severely sight-impaired, mother.
Throughout this time the care provided has been flexible and responsive to Mum’s often challenging demands and requirements. As the years have progressed
I have greatly appreciated a continuously greater degree of friendly professionalism combined with responsiveness to my and Mum’s needs as a client, especially recently accounting for the difficulties caused by the pandemic, since both I and my brother live abroad.
I have been particularly appreciative of 1st Homecare's efforts to provide stability and continuity with regards to scheduling of individual carers with whom Mum and I have developed closer relationships during these many years. I strongly recommend 1st Homecare to others in need of care in the home services in Oxford.

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Thank you for your kind words. It was a pleasure to have been able to care for mum, we will pass over your comments to the care team. Best wishes.


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Review from Jacqueline D (Daughter-in-law of Client) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, we have been impressed with 1st Homecare. At the assessment, we appreciated her patience in going through everything, and the manager has been kind and attentive in emails and calls, with another member of staff offering support when we had a query at the weekend. We really appreciate
their support, together they've made a challenging situation easier. As for the carers themselves, my father-in-law reports that they are always helpful and friendly and, importantly, he has welcomed them into his home. I can see from the timesheets that they always arrive on time and this reliability puts our minds at rest so we can get on with the work we need to do comfortably, knowing he is being well cared for. Thank you!

Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd

Many thanks for your review, we do our very best ensure all client and relative needs are met. We are pleased to have been able to help at this time.


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Review from Kate W (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare (Oxford) have been extremely helpful over the last month or so when my father's health has been declining. The level of care and understanding provided by their live-in carer has been amazing and she has gone above and beyond to ensure both Mum and Dad continue to feel safe and well looked
after during this difficult period of time. It has also been very reassuring for my sisters and I to know that this level of care is being provided. Support from the Operations Director and Registered Manager has been great in terms of liaising with OTs to ensure vital equipment is in place to keep Dad safe and that extra support for his carer is there as needed -the afternoon carers have been very helpful and caring too.
We are very grateful to the agency that there has been continuity of care throughout the lock-down period and overall we are very confident in the care they provide Mum and Dad.

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Review from M M (Nephew of Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided care as required and responded flexibly whenever the situation warranted a change in attendance.
Carers always did their best in often difficult and challenging circumstances.

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Review from Clare S (Mother of Client) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a client of 1st Homecare for over ten years. The nursing care that she receives is superb. Her nurses are highly trained and experienced, updating their specialised training annually. The nursing team are overseen by a qualified and experienced nursing trainer whose standards are
unimpeachable. The nurse's exact quality of care, attention to detail, analytical skills and dedication to their client has made an enormous difference to the quality of my daughter's and our family's lives. My daughter has high complex medical needs and profound disabilities; her nurses treat her with warmth, care and sincere respect.
There have been many administrative improvements since the advent of 1st Homecare's new management. Crucially, management at the highest level respects our family's and the nurse's expertise listening to any concerns. Though few concerns have arisen, all have been swiftly and sensitively dealt with to our complete satisfaction. Very highly recommended.

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Review from Penny T (Daughter of Client) published on 14 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally excellent care.

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Review from David A (Son of Client) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my mother’s care. She gets on with the carers very well and they have been very good at responding to changes in care needs.

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Review from Dolores D (Daughter of Client) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has vascular dementia and cognitive problems from a stroke he survived 4 years ago.
Just before Christmas, Dad became extremely ill and was rushed into hospital. We were told he had about 3 hours to live. His bowel had twisted and his blood pressure was 60/50! I rushed to the hospital
along with my family. We were in complete shock as his health was failing so quickly. Even the priest turned up and read Dad his last rights.
Thankfully Dad hung on in there and pulled through.
We all felt so exhausted and decided to go home to freshen up.
We later discovered from the nurses that 1st Homecare staff put aside their own plans for Christmas and went to the hospital to make sure dad was ok and had someone with him whilst we took a break.
These very special, wonderful carers selflessly went above and beyond to care and help my whole family with their huge hearts and endless kindness.
I would highly recommend 1st Homecare to everyone.
Thank you

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Review from Sallie W (Friend of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The help from the carer has been invaluable to both my friend and her husband, who is the person needing the respite. Once the carer arrives in the morning, the day can begin. The carer takes over his wife who has Alzheimer's and organises washing and dressing. They chat together and the carer is
always smiling and confident with my friend. She prepares breakfast for both of them, and they can sit and relax whilst eating. The carer does a few jobs around the kitchen, which cannot be done by my friend, so this, in turn, helps her husband who works from home and does not have the time always for the small jobs. The carer understands the needs of my friend and just gets on with the caring. Her husband doesn't then have to spend half the sessions explaining what needs doing. This has made a major change to both of their lives.

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Review from Nicholas T (Son of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I needed help for my mother back in January 2019 very urgently and 1st Homecare were able to sort out a package for the evening of the next day, which was remarkably good. My mother has very much enjoyed the company of the carers, and my sister and I have enjoyed the peace of mind which
it brought.

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Review from Dominic C (Son of Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you look for a provider, you look for a friendly and professional service. 1st Homecare (Oxford) Ltd provide both. Sometimes care needs change or are required urgently and the care manager has always been quick to respond and effective- would recommend.

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Review from M W (Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very delighted by the skill and competence of every carer who helps me - I am so pleased to recommend 1st Homecare Ltd to whomever I may talk to on this matter. I have brain damage and I trust this agency very much with my care and treatment should any trouble happen to myself. Thanking you.

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Review from J E (Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided meets all my present requirements. Staff are always willing to assist with anything I may ask for.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for 1st Homecare (Oxford) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for 1st Homecare (Oxford) Ltd is calculated as follows: ( (92 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Oxford) Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Small Home Care Groups 2024

Recipient: 1st Homecare Group

Date: Friday 31 May 2024 More details

Great British Care Awards

Recipient: 1st Homecare (Oxford) Ltd

Date: Friday 22 Sep 2023 More details

Top 20 Small Home Care Groups 2023

Recipient: 1st Homecare Group

Date: Wednesday 31 May 2023 More details

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Meet the Team (1)

Michelle

Michelle Brown

Job Title: Branch Manager

Joined: 2010

Michelle started with the company in 2010 as assistant co-ordinator and has since covered all other office-based roles as well as care duties and on-call duties. She has two young boys who take up much of her spare time.


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