1st Homecare (Oxford) Ltd

8 Isis Business Centre, Pony Road, Oxford OX4 2RD
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9.9 44 Reviews
  • 1st Homecare (Oxford) Ltd, Oxford
1st Homecare (Oxford) was established in 2000 and has been based in Oxford throughout that time, providing high-quality domiciliary and Live-In care services to people in the local area.

They are registered with the Care Quality Commission (rated Good with an Outstanding in Responsiveness (July 2023)) and contracted by Oxfordshire County Council and the NHS to provide a wide range of home care services.

They provide services in the following areas: Oxford City Centre, Headington, Summertown, Marston, Botley, Boars Hill, Wheatley, Holton, Horspath, Garsington, Cowley, Blackbird Leys & Kidlington.

1st Homecare (Oxford) is part of the 1st Homecare Group which has additional offices in Bedfordshire and Hertfordshire and a dedicated live-in service which provides care at home as an alternative to residential care.

In March 2025 the group was voted Winner of the category 'Most Outstanding Regional Homecare group in UK' by Homecare Awards.

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Care Provided by 1st Homecare (Oxford) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Brown (Branch manager)

Funding & Fees Guide for 1st Homecare (Oxford) Ltd

  • Prices

  • £31.00 per hour

1st Homecare (Oxford) Ltd Reviews (44)

Total of 44, showing 41-44
9.9

1st Homecare (Oxford) Ltd has a Review Score of 9.9 (9.882) out of 10, based on 20 reviews in the last 2 years. Over all time 1st Homecare (Oxford) Ltd has 44 reviews.

Overall Experience

  • 39
  • 5
  • 0
  • 0
  • 0

Date Published

44
6
9
20
24

Review from Dominic C (Son of Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you look for a provider, you look for a friendly and professional service. 1st Homecare (Oxford) Ltd provide both. Sometimes care needs change or are required urgently and the care manager has always been quick to respond and effective- would recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very delighted by the skill and competence of every carer who helps me - I am so pleased to recommend 1st Homecare Ltd to whomever I may talk to on this matter. I have brain damage and I trust this agency very much with my care and treatment should any trouble happen to myself. Thanking you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J E (Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided meets all my present requirements. Staff are always willing to assist with anything I may ask for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and positive.
Prompt and efficient.
Happy staff come and go.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for 1st Homecare (Oxford) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for 1st Homecare (Oxford) Ltd is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Oxford) Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Michelle

Michelle Brown

Job Title: Branch Manager

Joined: 2010

Michelle started with the company in 2010 as assistant co-ordinator and has since covered all other office-based roles as well as care duties and on-call duties. She has two young boys who take up much of her spare time.


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