Cera - Old Stratford

Unit 4, Furtho Court, Towester Road, Old Stratford, Milton Keynes MK19 6AN
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2.3 4 Reviews
  • Cera - Old Stratford, Milton Keynes
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Care Provided by Cera - Old Stratford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Alison Carcel (Manager)
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Cera - Old Stratford Reviews (4)

2.3

Cera - Old Stratford has a Review Score of 2.3 (2.333) out of 10, based on 2 reviews in the last 2 years. Over all time Cera - Old Stratford has 4 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 1
  • 1

Date Published

4
1
2
2
2

Review from David L (Husband of Client) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions
of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Grandson of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them
to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Rita B (Wife of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mears carers are all very lovely ladies, finding them very helpful looking after my bedbound husband. Very pleased with them all, especially under the difficult times of lockdown we are all experiencing, so appreciate all the help you can give us at these terrible times. Thank you very much to each
and every one of you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel (Wife of Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service that Mears Care supply.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 2.3 (2.333)

Overview of Review Score

The Review Score of 2.3 (2.333) out of 10 for Cera - Old Stratford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.333 for Cera - Old Stratford is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 2.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Old Stratford is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Old Stratford

What Type of Services does Cera - Old Stratford offer?

Cera - Old Stratford offers Home Care.

How many Carers does Cera - Old Stratford employ?

Cera - Old Stratford employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Old Stratford to verify any information. View our terms and conditions. Cera - Old Stratford has a Basic Service – more info.