Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
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Top 20 award
10 120 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

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Care Provided by Caremark Harrow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Varsha Khubchandani (Care Manager)

Funding & Fees Guide for Caremark Harrow

  • Prices

  • Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates

Caremark Harrow Reviews (120)

Total of 120, showing 1-20
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 49 reviews in the last 2 years. Over all time Caremark Harrow has 120 reviews.

Overall Experience

  • 117
  • 3
  • 0
  • 0
  • 0

Date Published

120
9
23
49
71

Review from S W (Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers, they do everything I need them to do and are very supportive.

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Review from M S (Son of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are responsive to Mum's needs. No problems to report.

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Review from S P (Daughter-in-law of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care received by Caremark Harrow. We have been with this agency for 8 years. The office, the carers are extremely helpful with my mother in law. My mother in law would not do without them.

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Review from E S (Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Didn't need a carer, I thought. My daughter was worried that I was on my own. Contacted Caremark and was provided with this very sweet helpful girl. Now I looked forward to seeing her every morning.

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Review from M Y (Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. My carers are coming on time and I am happy with the service, just a few accidents, but I will pay attention.

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Review from D G (Daughter of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is a very nice and hardworking person who is always friendly and helpful. They have greatly improve my father's mental state as he really enjoys the visits and the help they provide is invaluable to my father's daily life.

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Review from I N (Husband of Client) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She is very good and maintains a good time. She is caring for my wife very nicely.

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Review from S A (Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my carer and the care I receive. Would highly recommend Caremark Harrow for care services and friendly carers.

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Review from J P (Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is the best. She listens to me. She helps us in everything.

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Review from M D (Wife of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers very helpful and friendly.

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Review from K M (Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is conscientious and hard-working. I enjoy going out with my carer.

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Review from B O (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my carer she is happy and cheerful and makes me laugh. She is very efficient and does all I want her to do and volunteers to do more.

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Review from N C (Daughter-in-law of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after well, by the carers. They come in on time to feed her and change her. They talk to her in Gujarati as well, she likes talking to them.
On the whole, she is very happy with the carers.

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Review from D P (Daughter of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time.
Very thoughtful.
Very helpful.
Go above and beyond.
No issues at all.

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Review from K N (Son of Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very alert to my Mums needs and have the experience to advice carefully what to do.

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Review from M S (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client for many years and have always been satisfied with the service offered by Caremark. My current carer has been with me for years and does all my shopping and anything I ask her to do.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are so pleased that you are happy with our carers.


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Review from O K (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am much pleased with their work and behaviour. They come on time and do their jobs properly.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are so pleased that you are happy with our carers.


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Review from N D (Mother of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Caremark, the carers are all nice and helpful and I'm very confident and relaxed whenever we go out.

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Review from R D (Niece of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is really nice, helpful around us. She looked after everybody around us. She is good at time management. She values and respects everyone.

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Review from A T (Son of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home help for my mother. She has received a high standard of personal care with washing being important for her personal hygiene.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Many thanks for your kind words. We always endeavour to satisfy and improve upon our services.


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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (291 Excellents x 5) + (3 Goods x 4) ) ÷ 294 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.


Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.


Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.


Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.


Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.


Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor


Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.


Frequently Asked Questions about Caremark Harrow

What Type of Services does Caremark Harrow offer?

Caremark Harrow offers Home Care.

How many Carers does Caremark Harrow employ?

Caremark Harrow employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Harrow to verify any information. View our terms and conditions. Caremark Harrow has a Platinum Service – more info.