Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
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Top 20 award
10 120 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

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Care Provided by Caremark Harrow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Varsha Khubchandani (Care Manager)

Funding & Fees Guide for Caremark Harrow

  • Prices

  • Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates

Caremark Harrow Reviews (120)

Total of 120, showing 21-40
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 49 reviews in the last 2 years. Over all time Caremark Harrow has 120 reviews.

Overall Experience

  • 117
  • 3
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Date Published

120
9
23
49
71

Review from W B (Son of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carer. She is a very lovely lady and does a very good job.

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Review from D D (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care, I like going out with her.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are very pleased to be able to support you in accessing the community.


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Review from D L (Son of Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is always punctual and very pleasant, she always chats with Mum and ensures all is okay before she leaves.

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Review from K M (Sister of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a wonderful experience. Excellent support from management. Our main carer is kind, considerate, very experienced and has developed an excellent relationship with my disabled brother and mother.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Many thanks for your kind words and your endorsement of the services we have provided.


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Review from V M (Sister of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is always on time and always hard working. She listens to the client's needs and communicates well with his parents and the client himself.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your endorsement of our services and your kind words about the carer.


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Review from C G (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think she is a nice person and I look forward to her visit.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are very pleased that you are happy with our services.


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Review from F B (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is excellent, she is always punctual, works her full period she is expected to and is very hardworking. She is extremely kind and caring towards my mother, they speak the same language, she understands my mother's needs fully and understands her limitations and care requirements. We are very
happy with our carer, she is like family to us!

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are extremely happy that you are so pleased with the services that we are providing and that your carer's attitude and concern towards your mother have exceeded your expectations.


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Review from D C (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we have received. The standard of work from our carer is excellent.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your kind words. We constantly strive to please.


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Review from N S (Daughter of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very nice to have carers who speak Gujarati as my mum's English is limited. Carers are well trained. They are polite and have a little chat with my mum after they have finished, she enjoys that.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Many thanks for your vote of confidence. We take great care in training our team of carers and this is refreshed every year.


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Review from K B (Daughter of Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says she is happy with the service. She likes the cultural effect where she has all Indian speaking carers which she requested.
They are all very friendly and very good. They are punctual.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your review. We always emphasise to our carers the importance of punctuality and we try our best to ensure that our care staff speak the same language as their clients, where possible.


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Review from M B (Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very good service. I get support with duties in the home. I'm very happy with this.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you. We are so pleased that you are very happy with our carers.


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Review from J K (Daughter of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service provided currently. Mum is happy with the carer and how she cares and how she is handled.

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Review from A C (Son of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had 24/7 live-in care with Caremark since May 2023. Everything this agency and their carers have done for her is first class and I can't thank them or recommend them enough.
There is a very clear and stated policy of a main carer being on duty for five weeks followed by a week's break.
Not only is the main carer incredible both as a professional and an individual but Caremark also tend to provide the same replacement carer for the week's break and she is excellent too.
Live-in care is never cheap but you also will pay a lot less with Caremark than other agencies the family and I have come across.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your kind words. We constantly strive to improve on our services


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Review from S P (Husband of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Presently I am very happy with the carers, they are all very helpful.

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Review from M P (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is good, she takes me to my shower.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Thank you for your positive reference. We always strive to improve our service.


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Review from K S (Husband of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good and give positive action for my wife and make her happy. As she is unstable and requiring assistance, the carers are so wonderful, giving her positivity and making her move. The carers give more health advice with issues, to keep her clean and mobile with her assisted walking stick/frame.
These carers are wonderful and so friendly, make you happy/smile and they do some small snacks at times, to make her daily care for and feed herself.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your positive reference. We always strive to improve our services.


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Review from A D (Father of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is the one who gives him first class care and support in his day to day living and they have a wonderful relationship.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your glowing review. We always strive to improve our services.


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Review from E D (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have fulfilled the reason why the family thought I needed back-up. Very satisfied with the help.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your positive review. We constantly strive to improve our services.


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Review from J C (Son of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent every day. We get WhatsApp updated every day. My mum requires physio every day and she has improved amazingly. Her meals are all prepared well and discussed with my mum and enjoyed.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you so much for your kind words about our service.


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Review from A A (Son of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided by the live-in carer. She is attentive of my mother's wishes and needs and is always ready to help out with any tasks at any time.

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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (291 Excellents x 5) + (3 Goods x 4) ) ÷ 294 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.


Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.


Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.


Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.


Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.


Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor


Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.


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