Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
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Top 20 award
10 120 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

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Care Provided by Caremark Harrow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Varsha Khubchandani (Care Manager)

Funding & Fees Guide for Caremark Harrow

  • Prices

  • Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates

Caremark Harrow Reviews (120)

Total of 120, showing 41-60
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 49 reviews in the last 2 years. Over all time Caremark Harrow has 120 reviews.

Overall Experience

  • 117
  • 3
  • 0
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  • 0

Date Published

120
9
23
49
71

Review from R K (Daughter-in-law of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She likes working with my mother-in-law as a carer. She makes nice food and even though my mother-in-law doesn't have much appetite, she tries hard to feed her. She's also very gentle with my mother-in-law and she tries hard not to upset her during the shower time.

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Review from N D (Granddaughter of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Harrow) offer an exceptional service, from assessment to assigning carers and the quality of the carers. My grandmother is really looked after and that gives the family peace of mind. Anything we need changing or assessing is done in good time and things implemented with ease. A professional,
friendly and family feel company - highly recommended.

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Review from C P (Son of Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fine at the moment and ok with the carers.

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Review from K R (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carer. I really feel she is so good and I can trust her.

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Review from E B (Wife of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the carer who comes to stay with my husband while I have a few hours to shop. She always chats to him and makes him tea and biscuits.

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Review from T T (Wife of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is professional in his care of my husband, patient, caring and supportive. We have had the same carer for nearly four years, it feels like he is part of the family as he (the carer) has been on this dementia journey with us.

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Review from S P (Son of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is working with Mum nicely. Mum likes the carer. Communicates well with Mum and myself.

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Review from V P (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are brilliant and they really get on with my mum. Great team.

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Review from M S (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the assistance I received for many years and continue to do so. The carers are all helpful and I cannot do without them!

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Review from P P (Mother of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer us good and comes on time. She looks after my daughter very well. We are all happy.

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Review from L L (Daughter of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carer is great with her and has encouraged her to do lots of things she thought she wouldn't do again like shopping and baking. She's very patient, kind and encouraging and adapts to suit Mum. She really does care, it's not just her job.

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Review from K P (Son of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies are very friendly and caring and do a great job with my mum. They are very patient with her and do a fantastic job with her cooking.

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Review from A S (Daughter-in-law of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very nice and polite to mum. Mum was happy as communication with carers was easier, especially speaking own language.

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Review from N S (Son of Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the main carer provide is outstanding. The level of attention, patience, and proactivity has noticeably and directly improved Dad's condition.

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Review from N D (Granddaughter of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers my grandmother has are truly wonderful and we are so grateful for all of their help. We cannot fault Caremark - they go above and beyond for us and are miles better than other care providers we have had before. Thank you for everything!

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Review from N P (Daughter of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, I do not have any complaints about Caremark. Brilliant as always - good service and friendly staff, both the carers and the staff at the office. I would recommend Caremark any time.

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Review from R S (Mother of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly with my daughter and I am happy with the carers.

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Review from M H (Mother of Client) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has two lady carers who I am very satisfied with and have no complaints whatsoever.

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Review from J S (Friend of Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice lady, satisfied with work.

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Review from M T (Client) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the service I get from Caremark.

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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (291 Excellents x 5) + (3 Goods x 4) ) ÷ 294 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.


Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.


Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.


Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.


Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.


Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor


Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.


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