Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
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Top 20 award
10 120 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

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Care Provided by Caremark Harrow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Varsha Khubchandani (Care Manager)

Funding & Fees Guide for Caremark Harrow

  • Prices

  • Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates

Caremark Harrow Reviews (120)

Total of 120, showing 81-100
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 49 reviews in the last 2 years. Over all time Caremark Harrow has 120 reviews.

Overall Experience

  • 117
  • 3
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Date Published

120
9
23
49
71

Review from E E (Daughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is extremely patient, caring and loving. She takes time to understand my mum and give her the attention and care she needs including washing, cleaning, cooking and getting involved with family events outside her duties.

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Review from V D (Daughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with several agencies and I can say that Caremark is the only agency that I have found to be professional, caring, supportive, etc, etc. The carers look after my mum like they are family members. Thank you all so much for every support provided.

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Review from K A (Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are brilliant and extremely accommodating. Right now I am well settled with them and they are settled with me.

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Review from U P (Daughter-in-law of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very good for my mother-in-law. I heard about Caremark from a friend of mine and would recommend Caremark to my friends and family.

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Review from J U (Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, friendly. OK. Since the beginning she was told not to ask my religion.

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Review from U T (Son-in-law of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been fantastic and really looking after my father-in-law in a caring and sensitive nature. Very happy with the care provided and more importantly the carer has built a nice trusting relationship with my father-in-law so he gets the support he needs.

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Review from J B (Client) assisted by family/friend published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very pleasant and know what they are doing.

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Review from V S (Husband of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is so happy with all the carers that look after her so nicely.

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Review from A S (Wife of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carer and she seems to work well with my husband's care.

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Review from D N (Niece of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the girls and they are very pleasant and caring.

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Review from K T (Son of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been looking after my mum's care for the last 6 years.
They have been fantastic in their care and they have a team of well-trained carers and administrators. My mum was in hospital after a fall and for the last month she has been bed-bound and the team has looked after her so well.

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Review from M D (Daughter of Client) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's had care with Caremark since February. It has been most helpful that she has been able to communicate and relate well with carers. Carers are friendly and patient.

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Review from A W (Daughter of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was with Caremark for almost 7 years. She died during Covid-19 so I've only just got around do doing this review. She died from terminal cancer. She was treated with the utmost dignity and respect. Her carers were more like friends and they all took great care of her, they brought up her confidence
and put a smile on her face daily. She enjoyed all care calls. She came out of her shell. Carers were always on time, smiling and happy to care for an assist my mum with daily tasks.

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Review from R W (Son of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is well organised and always helpful. Its staff react quickly and sympathetically to circumstances arising and are always pleasant to deal with. The carers they use are caring and good. Very happy with them.

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Review from Chirag K (Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy and safe from your services.

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Review from V C (Son of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is a very caring agency. They always make sure that my mum is cared for and is happy. Especially during challenging times, they have been juggling around carers to make sure care is provided. They are also very good with communication skills. Definitely recommend them to anyone.

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Review from S P (Client) assisted by family/friend published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very supportive, kind and gentle. They come on time. All communications are done in a very efficient way. They always keep us informed of their staff as to who will come every week.

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Review from P M (Mother of Client) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service with friendly carers, very punctual and if carers running late then prior notice is given.

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Review from C G (Client) assisted by family/friend published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received care from Caremark (Harrow) for many years and have been very pleased with the service. All the staff are kind, caring, reliable and professional. There are regular visits by a supervisor who checks that I am happy and I know that I can always contact them if I have a problem. Caremark
is very efficiently run and I would recommend them to others.

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Review from C B (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carer. She takes me shopping in the wheelchair and comes to hospital appointments. She arranges laundry and does some cleaning.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Our carers always try their best to enhance their clients' quality of life by assisting them to access the community and take them out shopping or to the cinema as well as hospital and GP appointments.


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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (291 Excellents x 5) + (3 Goods x 4) ) ÷ 294 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.


Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.


Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.


Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.


Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.


Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor


Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.


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