Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
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Top 20 award
10 120 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

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Care Provided by Caremark Harrow

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Varsha Khubchandani (Care Manager)

Funding & Fees Guide for Caremark Harrow

  • Prices

  • Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates

Caremark Harrow Reviews (120)

Total of 120, showing 101-120
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 49 reviews in the last 2 years. Over all time Caremark Harrow has 120 reviews.

Overall Experience

  • 117
  • 3
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Date Published

120
9
23
49
71

Review from R B (Son of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provision and kind attention, cleanliness and personal contact with the three carers that my Mum has. Thoroughly recommend.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your kind words. We always strive to do our best.


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Review from V M (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my carers, look after me and very happy with what they do.

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Review from R P (Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are OK. They support me with personal care and housework, like domestic work. Thanks to Caremark, provided me with carer I feel very confident myself.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Thank you for your review. We are always striving to deliver care to our clients with the highest possible standards.


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Review from S L (Daughter-in-law of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Good communication. Kind and caring carers.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Thank you for your review. We constantly strive to deliver the highest possible care service to our clients.


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Review from R S (Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much, Caremark. Caremark provided me with support which I am grateful. I am honestly mentally ill and physically ill, but I feel much better when I see my carer from Caremark, she washes the dishes, sweeps the floor, mops the floor, cleans the toilet and bathroom, and cleans the coffee
table. I love her, we have grown to respect one another. If she is running late or can't make it, she calls. She is also caring, if I am too ill, she bathes me. I am so lucky to have Caremark, thank you Caremark as an organisation, they are very well organised, trained and I thank them. They send a memo every week and call to thank you!

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Review from H M (Daughter of Client) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent daily care. Carers are very loving and treat the patient as their own relative.

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Review from S S (Daughter of Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is very caring and empathetic. Looks after mum well. We have no issues with her.

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Review from A D (Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with my carers and also with the backup staff who have been very helpful.

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Review from D P (Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with my carers and they take good care of me.

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Review from G J (Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer. I have a good rapport with my live-in carer which means I can stay at home.

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Review from Jeremy O (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good caring. Well done.

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Review from Karen B (Mother of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a very hard worker. She is a godsend to me. We are very thankful for her.

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Review from F J (Daughter of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers who attend to my Mum are polite, considerate and kind. They communicate to the best of their knowledge. They show empathy when it is needed and happy to continue with the service.

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Review from J S (Son of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High quality, reliable and responsive care.

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Review from M N (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carer. Get along well with him. Provides good service to me.

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Review from P B (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very kind and helpful and do everything I ask.

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Review from A W (Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my two carers as they are helpful in taking me to places and with domestic chores around the house.

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Review from Rose-Anne S (Client) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used another company like Caremark, they were not so useful. Then I was introduced to Caremark, it changed my life forever.
I have been disabled for a few years now and it helps when you know someone cares for you. That's exactly what Caremark does. I have a cleaner, she cares for me socially, physically
and she also deals with me personally. I grew to love her. It's so nice to have staff and management work together thank you Caremark. You're the best and one in a million.

Reply from Girish Khubchandani at Caremark Harrow

Many thanks for such a glowing and positive review. Our carers will be pleased to learn that their clients really appreciate their efforts to please and to go beyond the norm.


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Review from Chander G (Husband of Client) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very punctual, polite and helpful in every respect. Very pleasant at all times.

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Review from M T (Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have Carers to support me with my personal care and companionship. The Carers are punctual and so friendly. I am very happy with the service.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Thank you for your support. We always strive to improve our services and it is so satisfying to receive such a positive review. However, if there is anything that we could do better, please do not hesitate to let us know.


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Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (291 Excellents x 5) + (3 Goods x 4) ) ÷ 294 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.


Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.


Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.


Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.


Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.


Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor


Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.


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