Caremark Redcar & Cleveland

Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR
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9.6 74 Reviews
  • Caremark Redcar & Cleveland, Guisborough
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.

These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.

The company is the number one rated provider of care and support for Redcar and Cleveland Borough Council and and also has a number of privately funded clients.

Caremark Redcar and Cleveland also offers a live-in 24-hour care service. This enables people to have the support of their own professional live-in carer.

In addition to homecare services, the company also has an Assisted Animal Therapy service, using trained Pets As Therapy dogs to visit people's homes, schools, hospices and various community venues. Therapy dogs are proven to help reduce stress, anxiety, loneliness or depression, and can really make a a positive difference to people’s emotional and mental well-being, and very positive outcomes are being achieved by Caremark.

The company also has a thrice-weekly activity-led initiative called Safe Place which brings people at risk of social isolation/exclusion together for companionship and activity-based sessions, including games, crafting, cooking and more.

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Care Provided by Caremark Redcar & Cleveland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle Laverick (Registered Care Manager)

Funding & Fees Guide for Caremark Redcar & Cleveland

  • Prices

  • £24.20 per hour of private care -

  • We offer 15, 30, 45 minute calls and above

Caremark Redcar & Cleveland Reviews (74)

Total of 74, showing 1-20
9.6

Caremark Redcar & Cleveland has a Review Score of 9.6 (9.629) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Redcar & Cleveland has 74 reviews.

Overall Experience

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  • 18
  • 3
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  • 1

Date Published

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Review from S M (Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very nice and I feel looked after. I enjoy doing activities with all the staff. I really like having the dogs, it is special. People listen if I want to talk to somebody. They listen if I feel poorly and look after me. Everybody has looked after me following my stay in hospital. The carers
helping to shower me following my operation have been kind.
I'm very happy with everybody.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Thank you for your very kind words, we are delighted you are so happy with the care you receive.


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Review from Gary L (Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like I am supported by management team and staff are very supportive and help me a lot. I feel like I am always listened to and when I did my review I asked for day visits and to go to safe place every week and they were completed.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Thank you for taking the time to leave such a positive review, we are delighted you are so happy with the service you receive.


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Review from K F (Sister of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and support my brother receives. All his needs are met with professionalism and compassion, ensuring he is comfortable and well looked after. It is reassuring to see him happy and settled in a supportive and nurturing environment. The staff are attentive, caring, and
dedicated, always ensuring his well-being. I truly appreciate the excellent service provided.
Thank you.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Thank you for taking the time to leave such a positive review, we really appreciate it.


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Review from D H (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Caremark Redcar & Cleveland a fantastic company, who keeps us up to date if any changes are required. I find the care workers very easy to speak to regarding the care of my mother.
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My mother
always seems happy, well-presented and cared for by Caremark.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Thank you for such a wonderful review. We are very pleased you are happy with the care we provide to your mum.


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Review from Robert M (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark under the managing director are excellent and all of her staff are wonderful, caring and very friendly. I am glad I first met two people in a care home in the area and we then contacted Caremark, which was a very good move.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello, thank you for your very kind comments about Caremark and our staff. We really appreciate it.


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Review from Moira C (Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing more care and support, I liaised with social services on help, and also I'm new to the are. I've found Caremark carers are just that, a mark of good caring, on whichever role or task at hand. Having done care work in the past, it is evident I'm blessed to receive good care, with smart attire
and good attitude too. Thank you.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello, it's always nice to receive such lovely feedback like this from the people who support and we will make sure we share your comments with our carers. Thank you.


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Review from Christine L (Great-Niece of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We got this company in to support a family member who had to be moved 500 miles away due to financial abuse from a private carer, she moved in with me and my young family, she did not want care staff due to not trusting anyone, I work full time so we needed care staff in, we did go with another company
before this one, feeling uneasy at times when my children are about, my great aunt even asked for cameras in her room. they kept letting us down and then called to say the call was terminated, so we ended up going with this company, my children are very comfortable and love seeing the same care staff and my auntie loves them and not asked for cameras again which is great. I feel like they support my great auntie and will spend time with her talking and calls are not rushed, I feel the staff are well trained, supportive and very very caring, I would recommend this company to anyone, great job guys keep it up.
Talking to staff I feel that they are respected by the company and looked after.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello Christine, thank you for taking the time to leave such a lovely review. We are delighted you are so happy with the care we provide to your great-aunt.


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Review from E R (Wife of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could never have got my husband home from respite without Caremark. I have four main carers that look after my husband, they are kind and respectful. I don't know where I would be without them, they support me in looking after my husband, from personal care transfers. Without this, my husband would
have to go into 24-hour care. I want to thank them so much for the care they give and they also arrive with a smile on their faces which makes our day. Excellent service from supervisors and management to keeping me up to date in all we need to know.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hi Edith, thank you for your lovely comments, we are so pleased you are happy with the service we provide.


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Review from Jean M (Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the care I receive. I like to be as independent as possible so I like to wash and dress myself and as far as I can, prepare my breakfast and lunch, I have usually run out of steam by around 3 pm so my carers serve a light tea. They are all most kind and pleasant and I enjoy the
company of both older and younger carers, they keep me on my toes with their take on life so my days are usually interesting.

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Review from Lisa W (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally happy with my care. Staff are helpful and caring and usually turn up on time. I am treated with dignity and respect and it’s nice to chat to them.
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to do
personal care when I’ve never met them. I have asked for introductions numerous times and they have failed to do this. I would also like to be informed of any changes on my rota such as the call time or which carer is coming.

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Review from Linda J (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark carers, supervisors and office staff are brilliant. I couldn't manage without their kindness and professionalism. I have a mealtime call at 11.15 am, the perfect time for me. Freshly cooked meals with plenty of vegetables, fresh fish, pasta and chilli make my life very enjoyable. One carer,
in particular, goes out of her way to find delicious recipes for sauces etc. online. This is above and beyond expectations.
I also have a weekly domestic call for housework and a range of tasks. Very useful.
The supervisors are kind and compassionate.
The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hi Linda, what absolutely amazing comments, thank you so much for such kind words and we are delighted you are so happy with the support we provide.


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Review from R O (Client) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers coming to me four times a day and I have a bath call on a Tuesday.
I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes.
If it wasn’t for my carers coming in to do my meals
and administer my medication it might be days before I see anyone.
The carers take me to my appointments as my family live away and it’s one less thing for them to worry about.
Being a carer is a necessary job which is done well by all of the staff of Caremark.
All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hello, thank you for your very kind words about our carers, we are grateful.


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Review from Craig T (Son of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Caremark looked after my mother for approx 3 years we had good and very poor care.
On occasions, safeguards were put in place by our social worker.
My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door,
I was visiting
my mother when she came on a routine call. I started chatting to her and she admitted she suffered from short-term memory loss.
Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways.
My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.

Reply from Michelle Jackson, Managing Director at Caremark Redcar & Cleveland

Hello Craig. We are sorry to hear of the passing of your mother, please accept our deepest condolences. We have, however, not received an email from you as stated, but please do feel free to resend to redcar@carmark.co.uk. During the 3 years of care that was provided to your mother, we raised various concerns to the social worker around the safety of your mother remaining at home due to her advanced dementia and her struggles to follow instructions. We are renowned for the high quality care we provide to our customers, as evidenced by the record number of nominations (163 in total) we received from customers and/or their families for our 2022 carer of the years awards, so we are sorry to hear that you feel our care to your mother did not meet the high standards we set ourselves.


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Review from B W (Daughter of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's medical condition is not apparent at first. This seems to be overlooked by some carers who lack experience and think that she is just an easy/quick visit and they do the bare minimum. Also, conversation is vastly underrated.
On the plus side, there are some very dedicated carers who take
the time to get to know their patients and really make a difference.

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Review from I B (Son of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been treated with the utmost courtesy and professionalism by the carers and management alike. The management is always willing to help and quickly sort anything you ask of them, and the carers themselves do the same.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hello, thank you so much for your amazingly kind words; we are delighted you are happy with the care we provide.


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Review from D M (Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and polite, nothing is too much trouble. Staff are very courteous and polite just got to ask for anything and they are very helpful. Would certainly recommend using Caremark for anybody. They always turn up on time.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hi D M, we are delighted you are so happy with the service you receive from Caremark, thank you.


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Review from Christine T (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of my health problems, Caremark kindly comes and cleans my bungalow for me once a fortnight, and every time, they do a fabulous job for me. I really couldn’t cope without all their help. All the staff are so very kind and caring.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hello Christine, how kind to leave such a lovely review; thank you.


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Review from H P (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in the hospital for a while, but since coming out, the care has been very good, and Mum says it is good. I can see the notes so I can leave messages if there is anything for carers to know. I will be contacted if there are any questions about Mum or if anything happens. The communication is
good.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Thank you for your kind words; we are very grateful.


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Review from Peter F (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't manage without Caremark. All the staff are lovely, so friendly, trustworthy and kind. They help me so much to see to my needs fully. I look forward to them coming.
They go above and beyond and always ask if there's anything else they can do.
They are always cheerful and lift my mood.
I have
no worries about communication with supervisors or office staff as they are very approachable and always helpful.
Can't recommend Caremark enough.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hello Peter, there's nothing much we can say about this wonderful review, but wow! Thank you.


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Review from T G (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been attending the Caremark day sessions at a local football club. He's really enjoyed himself at these sessions - particularly with the carers who have been very attentive to his needs and have done their very best to make him smile.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

We are pleased your dad is enjoying Safe Place Tuesdays. Thank you for letting us know and leaving such a nice review.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Caremark Redcar & Cleveland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Caremark Redcar & Cleveland is calculated as follows: ( (51 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 70 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Redcar & Cleveland is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (3)

Charles

Charles Folkes

Job Title: Chairman

Joined: 2008

Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people Caremark (Redcar & Cleveland) supports.


Michelle

Michelle Jackson

Job Title: Managing Director

Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the role of Care Coordinator, then Care Manager and now Managing Director where has been playing an instrumental role in advocating for a better deal for carers nationally, on TV and radio.


Danielle

Danielle Laverick

Job Title: Care Manager

Joined: 2010

Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then Assistant Manager, In 2021, she was promoted to the position of Care Manager, giving her responsibility for all aspects of the day-to-day running of the company.


Frequently Asked Questions about Caremark Redcar & Cleveland

What Type of Services does Caremark Redcar & Cleveland offer?

Caremark Redcar & Cleveland offers Home Care.

How many Carers does Caremark Redcar & Cleveland employ?

Caremark Redcar & Cleveland employs 300 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Redcar & Cleveland to verify any information. View our terms and conditions. Caremark Redcar & Cleveland has a Platinum Service – more info.