Caremark Redcar & Cleveland

Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR
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9.6 74 Reviews
  • Caremark Redcar & Cleveland, Guisborough
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.

These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.

The company is the number one rated provider of care and support for Redcar and Cleveland Borough Council and and also has a number of privately funded clients.

Caremark Redcar and Cleveland also offers a live-in 24-hour care service. This enables people to have the support of their own professional live-in carer.

In addition to homecare services, the company also has an Assisted Animal Therapy service, using trained Pets As Therapy dogs to visit people's homes, schools, hospices and various community venues. Therapy dogs are proven to help reduce stress, anxiety, loneliness or depression, and can really make a a positive difference to people’s emotional and mental well-being, and very positive outcomes are being achieved by Caremark.

The company also has a thrice-weekly activity-led initiative called Safe Place which brings people at risk of social isolation/exclusion together for companionship and activity-based sessions, including games, crafting, cooking and more.

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Care Provided by Caremark Redcar & Cleveland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle Laverick (Registered Care Manager)

Funding & Fees Guide for Caremark Redcar & Cleveland

  • Prices

  • £24.20 per hour of private care -

  • We offer 15, 30, 45 minute calls and above

Caremark Redcar & Cleveland Reviews (74)

Total of 74, showing 21-40
9.6

Caremark Redcar & Cleveland has a Review Score of 9.6 (9.629) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Redcar & Cleveland has 74 reviews.

Overall Experience

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Review from J C (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that Caremark provide to my children is 100%. The carers are amazing and have brought our children on a long way. The carers do a lot of outdoor and indoor activities with the children, and it’s working really well. The children have really taken to the carers also, the carers are always
professional in everything they do. The office staff are always very helpful if we ever have any queries about anything - our problems are always sorted out very professionally and sorted virtually straight away too.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

What an amazing review; thank you so much for such kind words.


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Review from Chris A (Wife of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff members who have attended my husband have always been polite, empathetic and cheerful.
Some days when his mobility is particularly bad, they need to have extra patience and understanding, which has never been a problem. I really don't know how we would manage without them.
Can't thank
you enough for the first-class service you provide.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hi Chris, to know we are providing a first-class service is fantastic; thank you.


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Review from Debbie B (Mother of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides a high standard of service. They put high regard on client and family wishes. The care support around my son is exemplary. My son receives live-in care which has allowed him to move into his first property and develop independence.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hello Debbie, thank you for taking the time to leave such an amazing review; it's great to receive such positive feedback like this.


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Review from Ann S (Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been with Caremark for 18 months now and have found them to be very caring and efficient. The carers are wonderful and are more like friends. I have been mostly housebound since leaving hospital and would have become very depressed without their visits to cheer me up and take care of me.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hi Ann, on behalf of everyone at Caremark, thank you for such lovely comments.


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Review from Mark C (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, professional and polite staff. Nothing is too much trouble. This is the first time I have used this type of service and I couldn't be more pleased with the help my father has received. Thanks a lot.

Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland

Hi Mark, thank you for taking the time to leave a review. It's always nice to receive feedback like this.


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Review from Donnette T (Daughter of Client) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark provides a three-hour sitting service three times a week, plus a one-hour bathing call for my mother. The company also provides a weekly rota of staff, who are attending that week - though carers are swapped/changed regularly. Sadly, each week we often have different carers, most of whom,
are very young and often struggle to engage and communicate with my mother over such a long period. However, they are positive and caring, and the only issue is my mother reports several sit with their mobile phone rather than engage with Mum.

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Review from S C (Daughter of Client) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All issues were resolved quickly and efficiently. Still, they should communicate with me prior to contacting social services. I've found this very odd, to be honest. Other than that, all good. Dad seems to have adjusted now to being woken up.

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Review from Charlotte D (Wife of Client) published on 16 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like a constant team of people. I do not like people entering my house that I do not know. Since we joined Caremark, we have enjoyed three people who come to the house, in particular. We do not like it when the rota is changed and some one else comes. I think we should be notified when some
different carer will be arriving.

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Review from Wendy M (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my contracting COVID, I have had to request more care for my mother - namely tea time calls. This was dealt with professionally and promptly. It has had a massive impact on myself, as I haven't needed to worry about her, her medications or her evening meal. And she has been happy too. We have
used Caremark for many years now and appreciate all their hard work and care, especially during the pandemic.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hi Wendy, thank you for your kind words, we are delighted you are happy with the care we provide to your mum.


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Review from Joyce G (Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are amazing, they are always cheerful and caring, and their visits are the highlight of my day. Nothing is ever too much for the carers. I also love attending safe place Tuesday every week, what a great atmosphere.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello Joyce, we are so happy you like the service you receive from Caremark and that you love Safe Place Tuesday. We do too!


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Review from A R (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Caremark service received is quite satisfactory to the client's needs for care. Reliable for call times and most are very friendly staff. Looking after the client's requested requirements at this time.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hi, thank you for taking the time to review Caremark.


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Review from L L (Daughter of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had carers since last year, if it wasn't for this company supporting my sister and me, we would not be able to look after our mum at home. Nothing seems to be too much for them. All of the carers are efficient, caring, professional and respectful of Mum's needs. I would not hesitate to recommend
this care company to friends and family.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello, thank you for your kind recommendation and wonderful review, we appreciate it.


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Review from M K (Father of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has received weekly visits which have always been on time and conducted in a polite, courteous and positive manner. He recently received daily assistance with a dinner call to promote his independence and he enjoyed the experience.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello, we are very grateful that you took the time to leave this nice review, thank you.


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Review from Donald R (Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from Caremark. All the carers are excellent, No one is in my bad books, Caremark has given excellent service. All the staff are really good. The management is also really good so cheers.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

We are so pleased you are happy with the service you receive from us, thank you.


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Review from Debbie H (Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have consistently supplied a very caring polite service.
They have responded to changes as required and implemented changes to suit our families needs.
All the carers have been extremely friendly and professional at all times.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Thank you for such a glowing review; it means a lot to us at Caremark.


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Review from Nicola R (Mother of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has severe learning disabilities and receives regular care and support from Caremark and has done for a few years. As she cannot do anything for herself and is dependent on others to meet her needs and keep her safe, she requires a substantial amount of care.
The care workers we have are
reliable and look after my daughter well. This gives me the opportunity to relax, catch up on jobs in the home and spend some time with my youngest daughter, who likes to be involved and assist the care workers, especially during teatime and weekend calls.
Should we have any queries, I find they are always responded to promptly, and any problems or issues we have are resolved effectively.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hi Nicola, we are very grateful for this lovely review - thank you.


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Review from D A (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the girls are fantastic with Mam, treat her with dignity and are very friendly with her. Some have been coming for years and feel more like family.
When I do have any problems, the supervisors are always on hand to sort things out.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Thank you for taking the time to review us; we are very grateful for your support.


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Review from Stephen S (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is very good and we are satisfied with everything. It makes a real difference to how we are able to manage things at home. All the staff are polite and helpful, and making contact with the management is easy and straightforward.

Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland

Hello, Stephen; thank you for your kind words - we appreciate it.


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Review from Steve G (Client) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is professional and of the highest quality. I have had cause recently to change my care package to maintain my safe and independent living. This was done quickly and effectively.

Reply from Michelle Jackson, Managing Director at Caremark Redcar & Cleveland

Hello Steve, thanks for your kind review, we appreciate it


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Review from Susan M (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides a very good standard of care for my dad. They are responsive to changes requested such as increases in care or cancelling visits and implement these quickly. I appreciate that carers have brought our family's attention to issues of concern for example the need to secure Dad's medication.
Office staff are always friendly when I call. When there has been very occasional confusion over visits Caremark have resolved these swiftly.

Reply from Michelle Jackson, Managing Director at Caremark Redcar & Cleveland

Hello Susan we are pleased you are happy with the care we provide to your dad, thank you for this amazing review.


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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Caremark Redcar & Cleveland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Caremark Redcar & Cleveland is calculated as follows: ( (51 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 70 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Redcar & Cleveland is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (3)

Charles

Charles Folkes

Job Title: Chairman

Joined: 2008

Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people Caremark (Redcar & Cleveland) supports.


Michelle

Michelle Jackson

Job Title: Managing Director

Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the role of Care Coordinator, then Care Manager and now Managing Director where has been playing an instrumental role in advocating for a better deal for carers nationally, on TV and radio.


Danielle

Danielle Laverick

Job Title: Care Manager

Joined: 2010

Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then Assistant Manager, In 2021, she was promoted to the position of Care Manager, giving her responsibility for all aspects of the day-to-day running of the company.


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