Caremark Redcar & Cleveland

Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR
Submit a Review
9.6 74 Reviews
  • Caremark Redcar & Cleveland, Guisborough
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.

These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.

The company is the number one rated provider of care and support for Redcar and Cleveland Borough Council and and also has a number of privately funded clients.

Caremark Redcar and Cleveland also offers a live-in 24-hour care service. This enables people to have the support of their own professional live-in carer.

In addition to homecare services, the company also has an Assisted Animal Therapy service, using trained Pets As Therapy dogs to visit people's homes, schools, hospices and various community venues. Therapy dogs are proven to help reduce stress, anxiety, loneliness or depression, and can really make a a positive difference to people’s emotional and mental well-being, and very positive outcomes are being achieved by Caremark.

The company also has a thrice-weekly activity-led initiative called Safe Place which brings people at risk of social isolation/exclusion together for companionship and activity-based sessions, including games, crafting, cooking and more.

Show Caremark Redcar & Cleveland on the Map

Care Provided by Caremark Redcar & Cleveland

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Danielle Laverick (Registered Care Manager)

Funding & Fees Guide for Caremark Redcar & Cleveland

  • Prices

  • £24.20 per hour of private care -

  • We offer 15, 30, 45 minute calls and above

Caremark Redcar & Cleveland Reviews (74)

Total of 74, showing 61-74
9.6

Caremark Redcar & Cleveland has a Review Score of 9.6 (9.629) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Redcar & Cleveland has 74 reviews.

Overall Experience

  • 52
  • 18
  • 3
  • 0
  • 1

Date Published

74
4
4
12
62

Review from Yvonne C (Daughter of Client) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been providing twice daily visits to my father. The staff have been wonderful, very caring and attentive and some have gone over and above what is expected of them.

Reply from Michelle Jackson at Caremark Redcar & Cleveland

Thank you for such a lovely review, Yvonne, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the people who come to care for me are attentive and efficient. They are always polite and very considerate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia D (Cousin of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care has been good on all levels and exceptional in some areas. Some carers going beyond the expected. The basics are all covered as required, but the small extras mean a lot to relieve me and my husband who are not young ourselves but gives peace of mind.

Reply from Michelle Jackson, Care Manager at Caremark Redcar & Cleveland

Thank you for leaving a nice review Patricia, it's very kind of you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the help I am given from the carers who visit me. They always enter my home with a smile and a cheerful word. My carers have always done whatever I have asked of them and always mostly willingly. If they see I have a problem, they step in and assist or take over. With regard to personal
care, the ladies are most respectful. My carers enjoy their work and work and help most willingly and happily. I always look forward to seeing them and they bring some joy into my life. My carers - there are 2 who come every week and another, when a regular carer is on holiday, are caring ladies. I am most grateful for the help I am given and for the loving way the help is given. Thank you.

Reply from Michelle Jackson, Care Manager at Caremark Redcar & Cleveland

What lovely comments. Thank you for taking the time to leave this review, we are very grateful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring. I am very happy with the service.

Reply from Michelle Jackson, Care Manager at Caremark Redcar & Cleveland

Thank you, what an amazing review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elsa H (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't remember when I first became a client. I think it was 2013. I have always been pleased with the service I received. It took a while on both sides to get into a regular pattern. The first carer I had was great, but unfortunately for me, she moved on. I now have a carer I refer to more as a friend
and look forward to her coming.

Reply from Michelle Jackson, Care Manager at Caremark Redcar & Cleveland

Thank you for such kind words Elsa.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter T (Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sofia G (Client) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client of Caremark for some time now and as an independent person with disabilities, I found it hard to ask for help. It wasn't easy having others come into my home to help take care of my personal needs. It was one of the hardest decisions I've ever made and I'm very happy I did. The carers
treated me and still treats me with great care, respect and dignity. It's the carers that represent and breathe life into the company. The carers put me at ease right away. It's like having friends come over to lead a helping hand. I am very happy with Caremark. If there are any questions or concerns, the carers and office staff are happy to address any concerns and reply to any inquiries with great care. Thank you to all my carers and everyone in the office who help make my life so much better. God bless you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela (Relative of Client) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided an excellent care and support service to my close relative over the last six months, initial assistance from their lead manager in a crisis was extremely helpful, supportive and quick, appreciating the circumstances, explaining their services and working constructively to fit around
other health support services initially.


Since then Caremark has provided weekly services for my close relative including assistance with visits and domestic tasks around the home. Their regular staff are supportive, diligent, caring and always raise any particular issues when regular staff are on holiday, substitutes are well briefed and prepared and provide the same standard of support.


I can regularly review the file in my relatives home and Caremark has also made independent visits to check their own services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara H (Daughter of Client) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Guisborough have been responsible for my father's care for the past two years. The care shown at all levels has been exemplary and I am very grateful for the quality of life this has enabled and the dignity it has allowed him to retain.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen W (Client) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark took me on after a longer than anticipated stay in hospital, from June 2015 onwards and continuing.
At first, I was very unsure about allowing someone, a stranger, into my home on a daily basis. I thought that it wasn't going to work at all. I couldn't have been more wrong. All the regular
carers that I have had have been courteous and will do anything that you ask them to, within reason of course. Very friendly and willing to help or stay in the background if you wish.
They are very good at what they do and always ask if there is anything else they can do for you before they leave.


10/10 from me.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gail S (Daughter of Client) published on 13 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives excellent care from the staff who assist her, they are kind considerate, and professional and attend to the needs of my mum with dignity and respect. I know she looks forward to the staff coming to her home and without their care she would not be able to carry on living in her own
home. I hope this service maintains the excellent care she receives she has built up firm friendships with the staff and is appreciative of the care she gets.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen M (Client) published on 25 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, a service user of Caremark (Redcar & Cleveland), sadly died in November 2015. We had always been satisfied with the Care provision of Caremark, and the caring and compassionate attitude of carers, as his health deteriorated. Following his death, I have continued to need ongoing assistance
with household tasks, and an element of emotional support. As we had been so satisfied with the input of Caremark, and particularly the visiting carers, since June 2012, I requested that they continue their involvement with myself. I am more than happy with their assistance and support, which has continued on a weekly basis since November 2015, and have no plans to make any changes.


Thank you, Caremark for your help and understanding at this very difficult time in my life.


Reply from Michelle Tart, Care Manager at Caremark Redcar & Cleveland

Thank you for leaving such a lovely review Kathleen, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Caremark Redcar & Cleveland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Caremark Redcar & Cleveland is calculated as follows: ( (51 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 70 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Redcar & Cleveland is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Charles

Charles Folkes

Job Title: Chairman

Joined: 2008

Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people Caremark (Redcar & Cleveland) supports.


Michelle

Michelle Jackson

Job Title: Managing Director

Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the role of Care Coordinator, then Care Manager and now Managing Director where has been playing an instrumental role in advocating for a better deal for carers nationally, on TV and radio.


Danielle

Danielle Laverick

Job Title: Care Manager

Joined: 2010

Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then Assistant Manager, In 2021, she was promoted to the position of Care Manager, giving her responsibility for all aspects of the day-to-day running of the company.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Redcar & Cleveland to verify any information. View our terms and conditions. Caremark Redcar & Cleveland has a Platinum Service – more info.