Caremark Redditch & Bromsgrove

5 The Oaks, Clews Road, Redditch B98 7ST
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8.9 21 Reviews
  • Caremark Redditch & Bromsgrove, Redditch
Elevate your loved ones' care experience with Caremark Redditch and Bromsgrove.

Welcome to Caremark Redditch and Bromsgrove, your trusted partner in delivering exceptional domiciliary care. Achieving a stellar "Good" rating in all areas of the recent Care Quality Commission (CQC) inspection (July 2019), they stand as a beacon of commitment to excellence in care.

Why Caremark Redditch and Bromsgrove?

CQC-Certified Excellence: The recent "Good" rating reflects the team's dedication to upholding the highest standards in safety, effectiveness, responsiveness, caring and leadership.

Unprecedented Growth: Over the past 12 months, Caremark Redditch and Bromsgrove has expanded to better serve communities throughout, a testament to the trust clients place in the team. This is demonstrated in their position as one of the 'preferred' providers to Worcestershire County Council and their selection by Warwickshire County Council to support their Community Reablement Scheme.

Compassionate and Highly Trained Team: The team undergoes rigorous training to provide personalised, dignified and client-centred care.

Innovative Care Solutions: Embracing a forward-thinking approach, they leverage the latest advancements in care technology and methodologies.

Tailored Services: Domiciliary care services are designed to meet the unique needs of individuals and families, promoting independence and ensuring a comfortable living environment.

Partnering for Peace of Mind: Choosing Caremark Redditch and Bromsgrove means choosing a partner in care who values transparency, open communication and collaboration.

Discover the Caremark Redditch and Bromsgrove difference – where quality meets compassion. Contact the team today to explore how they can elevate the well-being of your loved ones with top-tier domiciliary care services.

Caremark Redditch and Bromsgrove - Nurturing lives, enriching futures

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Care Provided by Caremark Redditch & Bromsgrove

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Done (Care Manager)

Caremark Redditch & Bromsgrove Reviews (21)

Total of 21, showing 1-20
8.9

Caremark Redditch & Bromsgrove has a Review Score of 8.9 (8.873) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Redditch & Bromsgrove has 21 reviews.

Overall Experience

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Review from Hayley T (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my dad and me, I want to express our deepest gratitude to two members of staff for the incredible care and kindness they have shown to my mum. Their patience, compassion, and dedication have been a source of comfort during the most difficult time in our lives.
From the very beginning,
they have gone above and beyond-not just as carers, but as part of our family. Their warmth and genuine care mean the world to us, and knowing Mum is in such loving hands gives us immense peace of mind. Their support has been invaluable, not only for Mum but for both of us as well.
We couldn't have asked for better carers, and we will always be thankful for the difference they have made. You are truly special, and we appreciate you more than words can say.

Reply from Michelle Done, Registered Care Manager at Caremark Redditch & Bromsgrove

Thank you Hayley for your kind words, it means a lot to us at Caremark.Your feedback has been passed on to the team that look after your Mum.


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Review from I E (Son of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking care provider. Numerous complaints regarding keeping to agreed visit times but problem continues. No consistency in carers, four different ones in a day, most not qualified to do the task required, i.e. asking what medication was required. Not fit for purpose. Avoid if you care for
your family members.

Reply from Michelle Done, Registered Care Manager at Caremark Redditch & Bromsgrove

Sorry to hear that you have had a bad experience. As you are aware we are working closely with yourself to ensure you have a satisfactory service moving forwards.


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Review from D J (Client) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer was excellent and bent over backward to be helpful.
This review relates only to my main carer.

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Review from G A (Husband of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who have attended to my wife have been absolutely brilliant, they have taken great care. Been very polite, always on time, and fully focused on the person they are caring for. You couldn't ask for better.

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Review from J F (Daughter of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care Mum has been given during the past two weeks after a four-week stay in hospital. The carers have been cheerful and made Mum's life more bearable at a very challenging time even singing her songs which she looked forward to.

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Review from Roy W (Husband of Client) published on 27 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to help my wife are fantastic. They treat her with compassion and are so gentle and caring. They talk to her and are never in a rush to see to her needs. Caremark employees are, in my opinion, the best around.

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Review from A H (Son of Client) published on 27 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very friendly, well trained and punctual.
The only negative comment would be that initially, the carers were a small group so the staff were consistent. However, lately, we are seeing many different people, all of whom are good but as my mother's eyesight is very poor this can sometimes
be confusing.

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Review from Mark F (Son of Client) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi to everyone at Caremark, I would just like to say a very big thank for taking care of my Mom who I have just lost. You have a very caring team who showed not just care but a lot of love to our Mom and often made her laugh so many thanks to you all.

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Review from Julie M (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late 86-year-old dad was a client of Caremark's for two-and-a-half years. During that time he was on two half visits twice a day but for the last three months received four visits per day with two carers each time.


My dad received the utmost professional personal care from Caremark's carers during

this two-and-a-half-year period. He was always treated with dignity and respect by his carers, who over the course of time in their care, came to know and love him.


Caremark made a huge difference to the last two-and-a-half years of his life and had it not been for the loyalty and dedication he received from the team that he wouldn't have been able to remain at home. At times they were willing to go above and beyond to assist him.


A huge thank you from me, I will never forget what you did for my dad and I know I can speak for my mom when I say that she will miss your visits and is truly grateful for how you cared for her husband in his final days of need. Big thanks to you.


Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review. It is always a pleasure to receive such positive feedback, and I can speak for our carers to say it was always a pleasure to look after your dad, he made us smile and laugh, and we are proud of the care that we provide. Thank you again for your support and kindness.


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Review from Sharon E (Daughter of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to write a review to give reassurance for anyone having to select carers for their loved ones. Caremark (Redditch & Bromsgrove) have been really great looking after my Mum. They are always friendly, supportive and take a real interest in her and how she is feeling. Quite often I have opened
the door and they are singing away together. Nothing was too much trouble and they are very flexible around your needs. Every carer was great, one in particular looked after Mum so well. Thank you to the whole team, you made a traumatic time that bit easier to deal with.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review, it was a pleasure to look after your mum and we hope that she settles in her new home quickly. I know that the girls will pop in to say hello when they are passing. We are proud of our team and the wonderful outstanding care they give. Thank you again.


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Review from Karen R (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum built a special bond with her carers from Caremark (Redditch & Bromsgrove), she would listen to their advice and was cared for as if she were a member of their own family. The carers actually gave the family confidence too as we had never dealt with carers before in this situation, we were very
naive about carers coming into the family home so we can’t thank them enough for the fourteen months since the Caremark (Redditch & Bromsgrove) team came into our lives and took over caring for both parents. We have received the best possible care and kindness from the whole team, always treating them with respect and dignity, for making them laugh and giving them the lift they need to get through each day. I also liked that they would take five or ten minutes out of their busy schedule to sit down and have a chat or allow time to look at photos with them both.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your lovely review we are always proud of our team and we aim to give the best care possible. I will pass on your feedback to our team who will appreciate your kind words,thank you.


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Review from Carol S (Client) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff excellent.

Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove

It is always good to get feedback and we keep working to achieve the best possible care. Thank you from the whole team.


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Review from Hilary R (Daughter-in-law of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with Caremark and their care for my father-in-law. He did not want to have carers in, but the time came when it was necessary. All of the staff, both office-based and carers alike, made it possible for him to stay in his home and supported him with friendly helpfulness. The
carers cheered up his day, and he eventually looked forward to their visits. They were patient and caring and always willing to speak very loudly when the hearing aids weren’t working!

Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove

I thank you from the whole team, we pride ourselves in the best possible service for all our customers. Kind regards.


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Review from A H (Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I am having from Caremark. They are very careful, willing and helpful and I can talk to them.

Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove

Thank you, we always try our best to ensure all our customers receive the best care possible.


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Review from Julie O (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having care for only a couple of months to help with Dad as he's getting very frail and as well as myself, my sister and my brother visiting to care for him every day we felt that we needed extra help. I was a bit concerned as it's a new thing for us and him but shouldn't have worried,
the carers have all been wonderful and contact us immediately if any concerns, and help us to get them resolved. Don't know how we managed without them now. Thank you all so much.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for your feedback on our service, it is always lovely to hear about our care workers and the outstanding care that they provide. We will pass on your review to our team.


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Review from Carole (Friend of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You looked after a client of mine in January. l was very grateful for the dignified way he was looked after, even when he suddenly passed away. Even now, it's very sad to think he went far too soon, the staff at Bromsgrove were brilliant with him and in these strange times we are now in, l hope everyone
is safe and well. I'm thinking of you all. Keep safe, and thank you.

Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove

Thank you for taking the time to review our service. It is always lovely to hear such great feedback and thank you for asking about our team. We are all safe and well. I will pass on your feedback to the team. Marie.


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Review from H G (Husband of Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all polite, friendly, caring and thoughtful. They cope with the medical demands efficiently and are constantly monitoring the patient for changes. They show respect at all times and are welcome when they visit. We are satisfied with the service.

Reply from Amarjit Gill at Caremark Redditch & Bromsgrove

Thank you for the positive feedback, it is very valuable to for us. It enables us in providing the high quality of care to all our customers.


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Review from Monica F (Client) assisted by family/friend published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treat me with respect and always have a chat. I would not be without the staff with all the help they give me. It makes my day to see them.

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Review from J H (Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides me with good service. They have helped me and my late husband. Carers are very helpful and kind.

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Review from H P (Cousin of Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark have been providing 24-hour care for my cousin for more than 5 years now. Each of the carers have provided excellent support and professional care. Two carers look after him now on a regular basis and without doubt, their work is outstanding. They support him in every aspect of his life both
personally and socially which gives him a happy secure life at home. Thank you.

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Current Review Score: 8.9 (8.873)

Overview of Review Score

The Review Score of 8.9 (8.873) out of 10 for Caremark Redditch & Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.273 for Caremark Redditch & Bromsgrove is calculated as follows: ( (24 Excellents x 5) + (3 Goods x 4) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 33 Ratings = 4.273

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Redditch & Bromsgrove is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Caremark Redditch & Bromsgrove

What Type of Services does Caremark Redditch & Bromsgrove offer?

Caremark Redditch & Bromsgrove offers Home Care.

How many Carers does Caremark Redditch & Bromsgrove employ?

Caremark Redditch & Bromsgrove employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Redditch & Bromsgrove to verify any information. View our terms and conditions. Caremark Redditch & Bromsgrove has a Platinum Service – more info.