Caremark Southend and Rochford

14-16 South Street, Rochford SS4 1BQ
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20 Reviews
  • Caremark Southend and Rochford, Rochford
Caremark Southend and Rochford provide care and support to a range of people living in the Southend and Rochford areas.

All of their clients can benefit from living independently at home while receiving some care to support them to remain to do so.

Services provided by Caremark Southend and Rochford ensure that all clients have their level of independence ensure maintained while they continue to live in their own homes.

Care can be tailored to match each client's specific needs and preferences as well as to match a specific budget and live-in care can also be provided.

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Care Provided by Caremark Southend and Rochford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Deepak Menon (Managing Director)

Funding & Fees Guide for Caremark Southend and Rochford

  • Prices

  • Weekday rate : £24 an hour
    Weekened rate : £26 an hour
    Enhanced rates for 30 minutes and 45 minutes. Please contact our office to chat about the rates for the visits required.

  • Bank holiday rates are double of weekend hourly rates.

Caremark Southend and Rochford Reviews (20)

Over all time Caremark Southend and Rochford has 20 reviews.

Overall Experience

  • 13
  • 6
  • 1
  • 0
  • 0

Date Published

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20

Review from C P (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very pleased with the care company who are reliable, polite and always willing to help her if in trouble. I myself am satisfied with the excellent care which is given.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and valuable feedback. Really appreciate it.


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Review from J B (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark (Southend and Rochford) give reliable and helpful care to my mum. All of the staff are friendly and kind. The carers, supervisors and management work well as a team, communicating well and responding promptly to any concerns or changes in care needs.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your valuable feedback and kind words.


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Review from B G (Daughter of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned home after three months in a care home recovering from a fall. She used your service last year and was happy to see the girls again. I know if they have any concerns, they will call me. We both have peace of mind. The office staff are wonderful as well.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable response. Really appreciate it.


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Review from A B (Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today and every weekday I had two half-hour visits and a lovely chat and lunch left out and two cups of tea. The staff are all so lovely, tidy and sweep if needed and hang washing out. The office ring a weekly courtesy call had a little chat also. My husband is happier knowing I have these visits and
not alone all day.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and appreciate your valuable feedback.


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Review from J G (Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very reassuring to have a carer call each morning to make my breakfast and to shop for me, especially since I am now a widow living alone with very few family visits.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your time and your valuable feedback.


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Review from A H (Niece of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care for my Aunt over the past five years by the team of Caremark.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your feedback and thank you for taking the time to submit this review.


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Review from Christine W (Stepdaughter of Client) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family have always been pleased with the care and support from Caremark carers given to our farther. During this pandemic, while it's been difficult to visit, they have been even more supportive. The support our father with all aspects of daily living not only personal care but his meal preparations,
shopping, laundry and housework. He looks forward to each visit and is so pleased that through them he can remain living in his own home, which has always been his wish and this would not be possible without them. They keep us updated and let us know of any concerns or issues.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you for your kind words. Your feedback is valuable to us.


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Review from J W (Client) assisted by family/friend published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service Caremark provide. They contact my son if anything is wrong and go out of their way to help with all the little things. The staff are well trained and friendly. I have recommended Caremark to others.

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Review from A A (Client) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark's turn over of staff is horrendous. I still get many different carers coming. Just get used to a carer and then they are moved or leave.
It is important to me, that my carer gets to know me so that they know when I have my good days and when I have bad days.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your response. We have noted your valuable comment and will surely look into the areas addressed. Once again thank you for taking out your valuable time to review our service.


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Review from C B (Daughter of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and chatty. Very willing to assist mum if she needs it. Mum is quite happy and looks forward to the visits.

Reply from Deepak Menon at Caremark Southend and Rochford

Many thanks and appreciate your valuable feedback.


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Review from Bradley H (Client) assisted by family/friend published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable feedback and appreciate your time taken to review our service.


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Review from Annie M (Daughter of Client) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Totally new territory for us so we were unsure of what care we could receive for my dad with early dementia. We were guided and helped when the initial assessment took place, and the care started almost immediately. My dad can be stubborn but the carers were patient and soon gained his trust and he
enjoys seeing them twice daily. Any problems were resolved quickly as things cropped up, and we are informed immediately if anything is wrong. A visit diary is kept in the home so we can always see how visits with the carers are going. They help with everything from making his breakfast to helping him into bed at night and they are all very kind and thoughtful with the little things which make his independent living possible. I highly recommend this company, it has made an immense difference to all of us as we are no longer under pressure and feeling stressed, and Dad is happier in a proper routine. Five Stars!

Reply from Deepak Menon at Caremark Southend and Rochford

Many thanks for reviewing our service. Best Regards,


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Review from Ted S (Husband of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark very reliable and caring all the time they have been looking after my wife whilst I have a few hours respite each week. Nothing is too much trouble for them and I can relax while I am out. Keep up the good work.

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Review from Austen M (Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased they can cope with my requirements.

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Review from R W (Son of Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care provided by Caremark. I am particularly pleased with the office staff behind the scenes that have worked with me to provide changing levels of care as my father's health has varied over the last few months. I would feel comfortable to recommend Caremark's
services based on my experience, to anyone that has struggled with caring for an elderly friend or relative.

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Review from Gillian D (Daughter of Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management always courteous and will always try to accommodate extra hours requests.
Carers are lovely and well trained.
I have been with this agency for some years and they are well worth taking this time to complete the review.

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Review from Michael G (Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A few hiccups but nothing untoward. Timekeeping is generally very good and staff are friendly and helpful.

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Review from Colin C (Son-in-law of Client) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has only been a Monday – Friday client for a few months and was initially very anxious about having “strangers” come in to “look after her”. At the time she was in something of a downward spiral. However, within a matter of weeks, she was won over and looking forward to the carers visiting
- wondering where they were at weekends. The carers are kind and understanding, taking their time to explain things and talk to her about her family, especially the great grandchildren. When it comes to practical matters, e.g. preparing meals, they encourage her to make decisions and help in the preparation. This is important as it keeps her interested while helping her to retain a degree of independence and dignity (as much as a stroke will allow). The family is grateful for Caremark’s input and while they know Mum / Nan will never improve they know she is a lot happier due to Caremark’s professional and personal service.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Many thanks for your valuable feedback.


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Review from A W (Husband of Client) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carer for my husband is always punctual, happy and very caring. She attends my husband's needs twice a week, ie showering. Which helps me out as this could be very stressful as he and I are elderly and he has special needs as he had a stroke 3 years ago, Alzheimers and diabetes.
He has
NHS nurses attend for his diabetes and 3 different carers when our regular carer was on holiday and they were equally caring.

Reply from Deepak Menon, Managing Director at Caremark Southend and Rochford

Thank you very much for your valuable feedback.


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Review from Ian K (Husband of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good service. In general, calls are all at usual times. My wife is treated with compassion and dignity. My wife also has built relationships with her regular carers.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

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Deepak Menon

Job Title: Managing Director

Joined: 2012

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support in place. And our tremendous team are dedicated to maintaining the quality of life for the people we care for & we will strive every day to uphold & improve the very high standards of care & support we already provide.


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Carley Jeffrey

Job Title: Registered Care Manager

Joined: 2016

Our Care manager is responsible for the overall running of the operations.


Please feel free to contact our Care manager for any query that you may have and we will be happy to assist you.


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Debbie Hume

Job Title: Office administrator and Recruitment officer

Joined: 2019

Debbie is our recruitment and administrative officer. Please feel free to contact Debbie for any query you may have and she will be happy to assist you.


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Eva Quitt

Job Title: Care Co-ordinator

Joined: 2013

Eva is our office care coordinator and is responsible for rostering making sure all our staff are allocated with accurate rounds and visits with permanent allocations.


Please feel free to contact Eva in case of any queries and she will be happy to assist you.


Frequently Asked Questions about Caremark Southend and Rochford

What Type of Services does Caremark Southend and Rochford offer?

Caremark Southend and Rochford offers Home Care.

How many Carers does Caremark Southend and Rochford employ?

Caremark Southend and Rochford employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Southend and Rochford to verify any information. View our terms and conditions. Caremark Southend and Rochford has a Platinum Service – more info.