Caremark Winchester & Eastleigh

1a Portsmouth Road, Fishers Pond, Eastleigh SO50 7HF
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9.3 52 Reviews
  • Caremark Winchester & Eastleigh, Eastleigh
Caremark Winchester & Eastleigh has a team of experienced professionals who are skilled in tailoring care to suit personal needs. The service's commitment is to help adults with care issues to feel supported and empowered, able to make the most of their days and choice.

A rigorous training programme is in place to ensure the quality of service. All Carers undergo enhanced DBS checks and must provide satisfactory references. As well as personal care, Caremark offers respite, companionship and medication management.

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Care Provided by Caremark Winchester & Eastleigh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorraine Horeman (Manager)

Funding & Fees Guide for Caremark Winchester & Eastleigh

  • Prices

  • Please contact us for the Further information.

  • Please contact us for the further information.

Caremark Winchester & Eastleigh Reviews (52)

Total of 52, showing 1-20
9.3

Caremark Winchester & Eastleigh has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Winchester & Eastleigh has 52 reviews.

Overall Experience

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Review from S L (Client) assisted by family/friend published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been helping me to live independently. They have been very helpful, in me trying to adapt to organising my flat, keeping it tidy and clean, and cooking and shopping.
Thank you to the carers.

Reply from Bishal Gurung, MD at Caremark Winchester & Eastleigh

Thank you very much for your kind feedback. We are glad to hear that carers are able to meet and assist with your needs. I will convey the message to the carers.


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Review from Andrew F (Son of Client) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service and all the carers who come to my mother's are very professional and caring when dealing with a very elderly person.
We would have no hesitation in recommending Caremark to anyone requiring care.

Reply from LORRAINE HOREMAN, Care Manager at Caremark Winchester & Eastleigh

Thank you for your kind words. Its a pleasure to support and care for your Mother.


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Review from Fay C (Client) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Using Caremark after my operation was the best thing I could have done. All the girls were delightful, caring, helpful and friendly. Well done!

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much indeed for your lovely comments. We do hope that your recovery from the operation is going well and that you'll be back to full fitness before long.


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Review from Ann L (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had carers twice a day to help at meal times and light domestic duties. Mum always looked forward to their visits. She always enjoyed chatting and having a laugh with them, helped break up the day for her. She said all carers were lovely. I met a few of them and felt they were all friendly and
professional too.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for such lovely comments. It was our pleasure and privilege to support your mother.


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Review from E B (Husband of Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Caremark for some time, I find the carers very professional and caring, always cheery and ensuring all medication has been taken and any problems sorted. I am so happy to have a care plan that is reliable and very well-run.

Reply from Lorraine Horeman, Care Manager at Caremark Winchester & Eastleigh

Thank you for your lovely words. It's great to hear you feel you are being supported to such a high standard and that we are meeting all your care needs.


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Review from Ronald B (Client) assisted by family/friend published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers who visited us and the office in all have been friendly, efficient and have cared for me very well. We have no complaints.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

It is great to read that you are so content with the service provided by Caremark. Thank you very much for your review.


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Review from Mary C (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much indeed for taking the time to submit this review. It is good to know that you are content with the service Caremark provides.


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Review from Patricia S (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caremark team supported my elderly parents in so many different ways and helped them to live independently in their home for as long as possible. The carers were always smiling and cheerful and treated my parents with respect and dignity. They often went above and beyond - two examples of this were
when my father's hearing aids urgently needed new batteries and one of the carers provided these free of charge. Another example that springs to mind was when my father was discharged from hospital and needed further supplies of incontinence pants - again, the Caremark carer made a special errand to their office to get some for him. Nothing was too much trouble and it made a huge, positive difference to my parents and the rest of the family. Sadly, my parents have now had to go into a residential care home as they can no longer live independently - but they will never forget the kindnesses of their Caremark carers.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for your review. The fact that you mentioned the Caremark team is so important to us. While the care assistants are in the 'front line', they can only fulfil their roles so well because they are equally well supported by the office team. Thanks again and I do hope that your parents are settling in comfortably at their residential care setting.


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Review from Audrey H (Client) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the girls most caring and so helpful. Really very good service is provided by all.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for your feedback, we always thrive to make a difference and it's reassuring that you feel supported.


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Review from Jocelyn E (Wife of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really do not know what I would do without the carers. My life is quite hard but I really do not know what I would do without the carers' visit. They really do what I ask for, perhaps not always perfect but nobody asks for perfect. Wish we had the same person more often.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for your review. We're glad that you find the carers so responsive to your needs.


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Review from Richard S (Husband of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two carers from Caremark every evening. They wash my wife and clean her teeth before hoisting her from her wheelchair to bed. There is a pool of carers who look after her. They do a fabulous job and are always cheerful, despite their visit for 45-minutes being their last of the evening.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for your feedback. We value our carers, and it is reassuring to learn they maintain a great standard of work throughout their day.


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Review from Margaret S (Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service - thank you.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you very much for the response, we will make sure to pass it on to our team!


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Review from D B (Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is first class in all respects.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for your feedback - your feedback is appreciated.


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Review from Dermot B (Client) assisted by family/friend published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent group of carers. Always cheerful, helpful and kind. Many have become part of my family and I look forward to their visits.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for the feedback, we pride ourselves with the excellent team of carers and we are glad to hear that they are having a positive impact!


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Review from G B (Client) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team of carers were uniformly good, skilful and well trained. They could act pro-actively in many areas, anticipating one's needs. Talking to them it was clear they had knowledge and experience far beyond their duties. I admired the reporting system which allowed carers to know exactly what was
going on with a client. I enjoyed many laughs with them and I had much encouragement with my therapy. The small mark down reflects pressures on the system beyond their control.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for the feedback, it is reassuring that the carers' work is recognised and praised, we value their hard work and positivity. We will ensure your feedback is passed on.


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Review from Joyce E (Client) assisted by family/friend published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely happy with Caremark. They are all so caring and willing to help. The management team are always willing to listen to my needs and adjust my care if needed. I feel safe and secure with their care in place. A special thank you to the carer and the coordinator.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you for such a lovely review. I am delighted to read that you have established a good relationship not only with your Carer but also with the office team. We wouldn't be doing our job correctly if we didn't listen to what you have to say and then make any necessary adjustments. We will be very happy to pass on your special thanks to your Carer and the Care Coordinator.


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Review from A H (Client) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that someone recommended Caremark to me when my previous care group disbanded. The carers are all nice and friendly, and apart from providing care, they also provide companionship. Very important as I live alone now.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for your testimonial. It is good to know that you have established such a strong relationship with your carers. Companionship is, of course, one of the most important benefits of the service provided by Caremark.


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Review from Nancy B (Client) assisted by family/friend published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fair, reasonable, pretty good.
Carers are kind and caring.
I am treated with dignity.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for this generous review. It is really good to know that the care and support you receive is going well.


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Review from Ronald C (Husband of Client) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife joins me in being very grateful for the cheerful, helping and friendly care that she has received and will continue to receive.
Her needs are not very great at the moment but we are confident that if they do increase they will be fully met in a similarly competent, professional and comforting
way.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for the feedback! We always ensure that the clients and families receive support tailored to their needs.


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Review from June G (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided an excellent service they always keep me up to date with any changes - the online carer report for each visit takes away any worry. The staff really do care and live up to their name.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for your feedback, it is reassuring to know the Open Pass access to care notes makes a difference.


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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Caremark Winchester & Eastleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Caremark Winchester & Eastleigh is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Winchester & Eastleigh is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (4)

Lorraine

Lorraine Horeman

Job Title: Care Manager

Joined: 2022

Lorraine became Care Manager in June 2022 having previously worked as a Senior Care Manager in the field of brain injury.


Julie

Julie Walker

Job Title: Care Coordinator

Joined: 2019

Julie brings to Caremark extensive experience as a Care Coordinator, having fulfilled that role with another local care provider for over 10 years.


Debbie

Debbie Grinter

Job Title: Field Care Supervisor

Joined: 2020

After joining St John Ambulance and passing her home nursing examination, Debbie was keen to carry on with this as a career. She has been in the care sector now for over forty years and worked in hospitals on different wards and departments, including being a Phlebotomist. Debbie also spends time caring for children and young adults with life-limiting illnesses. For Debbie, the best feeling of the day is receiving a smile from the person you are caring for.


Ali

Ali Pullen

Job Title: Field Care Supervisor

Joined: 2021

Ali has worked as a Care Assistant and Field Care Supervisor for many years and this experience is invaluable in her role with Caremark.


Frequently Asked Questions about Caremark Winchester & Eastleigh

What Type of Services does Caremark Winchester & Eastleigh offer?

Caremark Winchester & Eastleigh offers Home Care.

How many Carers does Caremark Winchester & Eastleigh employ?

Caremark Winchester & Eastleigh employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Winchester & Eastleigh to verify any information. View our terms and conditions. Caremark Winchester & Eastleigh has a Platinum Service – more info.