Caremark Winchester & Eastleigh

1a Portsmouth Road, Fishers Pond, Eastleigh SO50 7HF
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9.3 52 Reviews
  • Caremark Winchester & Eastleigh, Eastleigh
Caremark Winchester & Eastleigh has a team of experienced professionals who are skilled in tailoring care to suit personal needs. The service's commitment is to help adults with care issues to feel supported and empowered, able to make the most of their days and choice.

A rigorous training programme is in place to ensure the quality of service. All Carers undergo enhanced DBS checks and must provide satisfactory references. As well as personal care, Caremark offers respite, companionship and medication management.

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Care Provided by Caremark Winchester & Eastleigh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorraine Horeman (Manager)

Funding & Fees Guide for Caremark Winchester & Eastleigh

  • Prices

  • Please contact us for the Further information.

  • Please contact us for the further information.

Caremark Winchester & Eastleigh Reviews (52)

Total of 52, showing 21-40
9.3

Caremark Winchester & Eastleigh has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Winchester & Eastleigh has 52 reviews.

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Date Published

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Review from S M (Wife of Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Caremark to be very professional and understanding to our needs. They were very caring and listened when I needed someone to talk to. Overall, they were excellent. Thank you for all your help, you were invaluable.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for your feedback, our carers will miss seeing you and your husband each week.


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Review from Peter S (Brother of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Caremark team have been looking after my sister for several years now. During that time I have met a fair number of them and always found them to be prompt, efficient and most of all caring. My sister has maybe not been the easiest of patients as she has learning difficulties and struggles for mobility
but she has always been happy and relaxed with whoever is on duty. On a fair number of occasions, I have noticed small touches of extra kindness which are very heartwarming and reassuring. Overall I have been happy that my sister is being well looked after.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for your thoughtful feedback; it really is greatly appreciated. It is rewarding to know that the Carers have had such a direct and positive impact on the wellbeing of your sister.


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Review from Mark (Son of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark had provided a highly flexible, responsive and personalised care package over the last 3 months. Despite this challenging time, care has always been available as arranged and the carers are hard-working, compassionate, friendly, trustworthy and nothing is too much trouble.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for taking the time to submit such a complimentary review. The Coronavirus pandemic has indeed seen everyone at Caremark facing up to new challenges but our ultimate aim to provide the best possible care and support for our clients has never wavered.


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Review from Meryl C (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have been excellent in caring for my 93-year-old mother. Going above and beyond during the COVID-19 crisis. They have contacted me with any concerns that have arisen such as issues with medication etc and suggesting solutions and then implementing them once I have agreed that they can do so.

They have ensured that someone has stayed with my mother on two occasions recently when the carer has found her in need of an ambulance following a fall and a minor stroke. The management team and the senior carers are very knowledgeable on a broad scope of related subjects and are always very helpful on the phone should I need to call them. My mother is not the easiest of clients being fiercely proud and independent but they have always been very patient with her. They have given us peace of mind, especially during COVID lockdown and given that we don’t live in the same area. I would not hesitate to recommend Caremark to friends or family.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for your review, it is reassuring to know that we are able to keep you informed of your mother's well being. Her fierce independence is admirable, and we will continue to encourage her to remain independent, despite any limitations caused by illness.


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Review from Christine (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have provided consistent and caring help for my mum over 11 years now. When her needs changed radically, they provided invaluable advice and helped reorganise her care quickly. The staff are always helpful and kind and they have been fantastic during this very stressful time of the pandemic.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for your feedback, it is reassuring to know that we are doing a good job in supporting your mother in maintaining her independence and also encourage her recovery.


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Review from Valerie B (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional and caring, my mum looks forward to their visits. They are very willing to keep my mum happy and well looked after. They have contacted me if they feel that there is a problem with my mum, this is very reassuring for me.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you for your feedback, we are proud of our carers and their achievements in supporting our clients.


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Review from J R (Daughter of Client) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum’s carers provide invaluable help with personal care, cleaning and shopping and are always friendly and cheerful. Any requests and queries are always dealt with promptly and efficiently by the office staff. I was particularly impressed by how Mum’s care continued during the worst of the lockdown
period earlier this year.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you so much for your feedback, we were keen to ensure support is not disrupted for our clients during the pandemic and that the quality of care remains the same. It is reassuring to see that this has made a positive impact.


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Review from S S (Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some carers are much better than others.
Especially with regards to the making sure you have a good supply available ie not telling you that the items you need are low and need reordering.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you very much for submitting this review. Your comments are greatly appreciated, particularly at this difficult time for everyone. Stay safe.


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Review from S P (Daughter of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time we met the care supervisor, we knew we had made the right decision to use Caremark. The care package was put into place very smoothly. The carers looked after my dad with care, respect and dignity. We only used them for about six weeks as unfortunately, my dad had to go into a care home
for palliative care. I would certainly recommend them for anyone needing a care agency.

Reply from Calum Gray, MD at Caremark Winchester & Eastleigh

Thank you very much for submitting this review. Your warm comments are greatly appreciated, particularly at this difficult time for everyone. Stay safe.


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Review from D M (Husband of Client) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clear, systematic review and good understanding of my wife's needs. Although this was a formal review Caremark have consistently kept on top of my wife's needs and have been extremely helpful.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you very much for your Review. Thorough, regular reviews are a very important part of our monitoring process and we're delighted that you found it useful.


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Review from L D (Daughter of Client) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review went very well. Overall very pleased with the care provided by most of the carers at Caremark. Some of the girls go above and beyond and it is very much appreciated. I know my mum is very well cared for.

Reply from Calum Gray, M D at Caremark Winchester & Eastleigh

Thank you very much for your review. It is hugely important to me to know that you feel confident in the care provided for your mother by Caremark. Have a great Christmas and a happy and healthy New Year.


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Review from J M (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provides me with excellent care and ensures I am cared for and respected. Last year, when the snow made its way, the supervisor for the area visited for my tea call and ensured everything was ready for the next call in case the next carer was unable to reach me. My meal was cooked, I had snacks
and a sandwich made for later and she ensured I had enough drinks to last me and checked my heating was on.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

Thank you very much for your review. We're delighted that you are satisfied with the care and support we provide. If snow impacts upon us once again this coming winter, we will be taking the same steps to ensure that, if at all possible, our service will remain uninterrupted.


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Review from M K (Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you very much for your positive review. It is greatly appreciated.


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Review from R T (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my husband's failing health, disabilities and a spell in a cere home and several weeks in hospital, we received 6 weeks of free re-enablement care. Then ringing 'private' care agencies asking lots of questions, the lady who replied at Caremark was wonderful, sensible, caring, honest and your
prices are fair. My husband receives 1 hour of help every am with help to get up, wash, dress, toileting etc. All the carers are good, some excellent, our coordinator came on the first visit and did the care herself so she could inform the carer of his particular difficulties and needs. The coordinator has kept in touch since, always friendly and helpful. I pointed out A and B were cheerful, very young, but, perhaps needing a little more training, whereas C and D were mature, experienced and very good. The result- changes were arranged. Happy client, lovely carers who we like and trust and we are always notified of changes or traffic/previous client etc delays. So far so good!

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you so much for your comprehensive feedback. I am delighted that you feel well supported not only by your Carers but also by the office team. Your comments demonstrate that, very often, it takes time for the relationships to develop between Caremark and those whom we support. We want to get it right for you and I'm glad that everything is going well.


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Review from Illia C (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is always smiling - she makes my calls a time to look forward to. It is like having an extension of myself. She does things for me before I have even thought of it myself.

Reply from Alina Conway at Caremark Winchester & Eastleigh

On behalf of the carers and the management team, we would like to thank you for your positive feedback! It will be passed on to the carers.


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Review from Jean B (Wife of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided and my husband enjoys the company of the carer.

Reply from Alina Conway at Caremark Winchester & Eastleigh

Thank you very much for the feedback, we will ensure we pass your comments to the carers who are supporting your husband.


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Review from Barbara H (Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish I was advised when times change or a different person is coming who is not on the rota. I would like if possible to have the same people as I find it very difficult to keep explaining my needs as it's very exhausting.

Reply from Alina Conway at Caremark Winchester & Eastleigh

Thank you for your feedback, we always look to improve our service and we will ensure your comments are taken into consideration in our plans to develop.


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Review from Ray M (Son of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial enquiry to the last day of caregiving, Caremark have been helpful, professional and supportive. The standard of care has been exemplary, the carers all being skilful, respectful and bringing a level of warmth that has embraced the whole family.
Having spent 30 years as a manager in
the residential care sector my standards and expectations are extremely high. Caremark not only reached those standards but exceeded them.
I cannot recommend them highly enough.

Reply from Alina Conway at Caremark Winchester & Eastleigh

Your kind words are greatly appreciated! All the carers who visited your mother have fond memories of her kind spirit and positive outlook on life; she will be missed by us all. I will ensure the feedback is passed on to all the carers. Thank you!


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Review from Josephine H (Client) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service you have given me. Since I started with you, I am pleased with my carers also. Thank you.

Reply from Alina Conway at Caremark Winchester & Eastleigh

We are very grateful for your feedback and we will ensure your kind words are passed on to the carers. Thank you!


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Review from Andrew S (Son of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the service offered by Caremark. They took over looking after my Mum and Dad at very short notice and were able to accommodate their requirements.
All the staff are very professional and friendly. I would be very pleased to recommend Caremark to anybody needing in-home
care.

Reply from Alina Conway at Caremark Winchester & Eastleigh

Thank you so much for the feedback, we will ensure this is passed on to the team.


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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Caremark Winchester & Eastleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Caremark Winchester & Eastleigh is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Winchester & Eastleigh is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Lorraine

Lorraine Horeman

Job Title: Care Manager

Joined: 2022

Lorraine became Care Manager in June 2022 having previously worked as a Senior Care Manager in the field of brain injury.


Julie

Julie Walker

Job Title: Care Coordinator

Joined: 2019

Julie brings to Caremark extensive experience as a Care Coordinator, having fulfilled that role with another local care provider for over 10 years.


Debbie

Debbie Grinter

Job Title: Field Care Supervisor

Joined: 2020

After joining St John Ambulance and passing her home nursing examination, Debbie was keen to carry on with this as a career. She has been in the care sector now for over forty years and worked in hospitals on different wards and departments, including being a Phlebotomist. Debbie also spends time caring for children and young adults with life-limiting illnesses. For Debbie, the best feeling of the day is receiving a smile from the person you are caring for.


Ali

Ali Pullen

Job Title: Field Care Supervisor

Joined: 2021

Ali has worked as a Care Assistant and Field Care Supervisor for many years and this experience is invaluable in her role with Caremark.


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