Caremark Winchester & Eastleigh

1a Portsmouth Road, Fishers Pond, Eastleigh SO50 7HF
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9.3 52 Reviews
  • Caremark Winchester & Eastleigh, Eastleigh
Caremark Winchester & Eastleigh has a team of experienced professionals who are skilled in tailoring care to suit personal needs. The service's commitment is to help adults with care issues to feel supported and empowered, able to make the most of their days and choice.

A rigorous training programme is in place to ensure the quality of service. All Carers undergo enhanced DBS checks and must provide satisfactory references. As well as personal care, Caremark offers respite, companionship and medication management.

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Care Provided by Caremark Winchester & Eastleigh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorraine Horeman (Manager)

Funding & Fees Guide for Caremark Winchester & Eastleigh

  • Prices

  • Please contact us for the Further information.

  • Please contact us for the further information.

Caremark Winchester & Eastleigh Reviews (52)

Total of 52, showing 41-52
9.3

Caremark Winchester & Eastleigh has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Winchester & Eastleigh has 52 reviews.

Overall Experience

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Date Published

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Review from Anne H (Daughter of Client) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with care mark is above any expectations we might have had.
At 98 mum is unable to manage at home by herself. Her health and mobility has fluctuated as have her care needs.
We have been impressed by the way her care has been tailored to allow her to stay in her own home. Regular reviews
to assess her changing health needs, to keep her safe and comfortable and most of all to provide real friendship.
The care, kindness and professionalism of the Caremark staff has been exceptional and we are so grateful.
We would have no hesitation in recommending their service.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you very much indeed for your generous testimonial. Caremark values the opportunity to provide precisely that level of care and support that is best for your mother. Your compliments for the staff will be passed on to them - I'm sure they will be delighted!


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Review from Claire B (Granddaughter of Client) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistent carers which means consistent dedicated care, resulting in a more personalised service which meets my nan's needs.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you very much for submitting this review. Caremark shares your view on the importance of consistency of care - it's what we strive to achieve at all times.


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Review from Anne C (Client) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The weekly hourly sheet issued to the client does not comply with the care workers phones, which means that the carers turn up too early or too late or sometimes never. When this is addressed to the management, nothing is corrected. What I will say is that the girls are very hard working and very kind
to people of my age group. Now as a result of complaining about the issue over times to the company, they have terminated my contract.

Reply from Alina Conway at Caremark Winchester & Eastleigh

Thank you for your comments. We are sorry you were not fully satisfied with the service we provided for you and acknowledge your feedback. It is important to clarify that our decision was based on the carers’ feedback and that it was not an easy decision to take. We wish you well in the future.


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Review from Carol A (Daughter of Client) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial phone conversation with staff at the Caremark office through to the home assessment with my Dad, all the communications have been open and very friendly. My parents found all the staff comforting and trusted them to undertake my Dad's personal care to a very high standard. Time schedules
were adhered to which was very important to my parents and enabled them to plan the rest of their day after the carer had visited.

Reply from Calum Gray at Caremark Winchester & Eastleigh

We are delighted that you and your parents had such a successful relationship with Caremark. Our carers found your parents to be an inspiration - please pass on our very best wishes to them. Thank you for such a generous testimonial.


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Review from Anne P (Daughter of Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Caremark's care of my mother. The carers were all very kind and I felt at times went over and above their duties to ensure that she was safe and well looked after. There were a difficult few weeks before she went into hospital and everyone, management and carers, did their utmost
to ensure her care and comfort. Whenever I met carers or had to contact the office I was always treated in a friendly fashion and impressed with everyone's commitment to my mother.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you for such a positive testimonial. It is clear that everyone, carers and office team alike, considered your mother a delightful, warm and friendly person. It was a real pleasure to provide her care and support as well as giving you the reassurance that she was in safe hands.


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Review from James W (Son of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Setting up the contract for my father's care was very easy and reassuring. The Carers are brilliant, very friendly, speaking to my father in a compassionate way and putting him at ease. Thank you.

Reply from Calum Gray at Caremark Winchester & Eastleigh

Thank you so much for your positive testimonial. It's great to know that your father has developed such trust in the carers and that everything is going so well.


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Review from Ann P (Client) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had excellent care from all the staff. Most helpful excellent service.

Reply from Alina Conway, Care Manager at Caremark Winchester & Eastleigh

Thank you very much for submitting this review. Your warm comments are greatly appreciated, particularly at this difficult time for everyone. Stay safe.


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Review from L J (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the level of care supplied to my mother. Any concerns I’ve had have been dealt with effectively and immediately.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

Thank you very much for your positive review. We acknowledge the concerns you have raised which have given us reason to review and improve our service.


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Review from H D (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more satisfied or happy with the care assistance I get. My needs vary from day to day and the caring I encounter feel able to assess and deal with me as necessary. I would recommend my service providers and their staff to anyone.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

We are delighted that you are content with the service we provide, especially with the fact that the carers are responsive to your changing needs. Thank you very much for your review.


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Review from Michael K (Son of Client) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark is a very responsive organisation that generally offers a high and reliable standard of care for our Mum, who has dementia.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

Thank you very much for your review. The carers enjoy providing your mother's care and support and it was great to see how much she enjoyed being taken to the concert recently. Hopefully, another chance will arise soon.


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Review from Lyndsey R (Mother of Client) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark cared for my son until he died and treated us with the utmost care and compassion, they went far beyond what is expected from a care company and helped make an impossibly difficult time a little more bearable. I cannot praise them enough.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

Your generous testimonial is greatly appreciated. I can only imagine how difficult things were for you and the family so it's gratifying to know that the carers helped to ease the pain, even just a little. Thank you.


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Review from Richard F (Son of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff involved in Dad's care cannot be faulted. A high level of care was provided at all times and foremost demonstrated that they genuinely cared. I cannot thank everyone enough for what they did for my Dad.

Reply from Calum Gray, Managing Director at Caremark Winchester & Eastleigh

It was our privilege to provide your father's care and support. We are sorry for your loss. Thank you for your kind words - rest assured that we will inform the Carers.


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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Caremark Winchester & Eastleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Caremark Winchester & Eastleigh is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Winchester & Eastleigh is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Lorraine

Lorraine Horeman

Job Title: Care Manager

Joined: 2022

Lorraine became Care Manager in June 2022 having previously worked as a Senior Care Manager in the field of brain injury.


Julie

Julie Walker

Job Title: Care Coordinator

Joined: 2019

Julie brings to Caremark extensive experience as a Care Coordinator, having fulfilled that role with another local care provider for over 10 years.


Debbie

Debbie Grinter

Job Title: Field Care Supervisor

Joined: 2020

After joining St John Ambulance and passing her home nursing examination, Debbie was keen to carry on with this as a career. She has been in the care sector now for over forty years and worked in hospitals on different wards and departments, including being a Phlebotomist. Debbie also spends time caring for children and young adults with life-limiting illnesses. For Debbie, the best feeling of the day is receiving a smile from the person you are caring for.


Ali

Ali Pullen

Job Title: Field Care Supervisor

Joined: 2021

Ali has worked as a Care Assistant and Field Care Supervisor for many years and this experience is invaluable in her role with Caremark.


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