Caremark Pulborough

Unit 4, The Colonnades, 17 London Road, Pulborough RH20 1AS
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9.4 41 Reviews
  • Caremark Pulborough, Pulborough
Caremark Pulborough improves life for people living in their own home by providing assistance to help them carry out their daily tasks to maintain their independence.

Carers are trained to understand the changing needs of service users and take time to get to know the people they care for to offer a truly personal service.

Personal and domestic care is offered by Caremark staff as well as helping people attend appointments and make visits in the local community.

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Care Provided by Caremark Pulborough

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Hurley (Business Development Manager)

Funding & Fees Guide for Caremark Pulborough

  • Prices

  • £34.00 per hour (Monday to Friday)£36.00 per hour (Weekend) £43.00 per hour (Public Holidays)

Caremark Pulborough Reviews (41)

Total of 41, showing 1-20
9.4

Caremark Pulborough has a Review Score of 9.4 (9.392) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Pulborough has 41 reviews.

Overall Experience

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  • 15
  • 3
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Date Published

41
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Review from Kathleen W (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the hour long company 3 times per week from Caremark. We find a great deal in common to talk about so that the hour passes very quickly.

Reply from Karen Hurley, Business Development Manager at Caremark Pulborough

Thank you so much for sharing your kind thoughts! Were so happy to hear that your time with Caremark has been enjoyable. Its lovely to know that youve found common ground and that your hour together passes so quickly. Our team truly enjoys the opportunity to spend time with you, and were grateful for the connection weve built. Thank you for trusting us to be a part of your routine its an absolute pleasure!


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Review from J H (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come to me in the morning and evening are wonderful people without exception. Nothing is too much trouble for them. Their attitudes are pleasant and friendly. I enjoy their company when they are here.

Reply from Karen Hurley, Business Development Manager at Caremark Pulborough

Thank you so much for your thoughtful feedback. It truly means a lot to us to hear that our carers are making such a positive difference in your daily life. We are delighted that you find them to be wonderful, friendly, and dedicated to your care. Your comments will be shared with the team, as it will surely brighten their day! If there's ever anything more we can do to support you, please don't hesitate to let us know. Best wishes.


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Review from J G (Wife of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care given by the Caremark Pullborough branch.The staff are always friendly and trustworthy. We had two regular girls, which are very understanding of my husband's condition. They have given us so much support and care. We would be happy to recommend Caremark.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you have had such a positive experience with our Caremark Pulborough team. Providing compassionate, reliable, and personalised care is at the heart of everything we do, and it means the world to us to know that our team has made a difference in your lives. We will be sure to pass on your lovely comments to the carers they will be so pleased to hear them. Your recommendation is the highest compliment we could receive, and we remain committed to delivering the best possible support to you and your husband.


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Review from Ronald P (Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always received excellent service, all the staff are kind and friendly. They always willing to tell me if I am not doing things correctly which is very helpful. I would highly recommend this service to anyone needing support. Thank you.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your wonderful feedback! We are truly grateful for your support and delighted to hear that you've had such a positive experience with our team. Providing compassionate and professional care is at the heart of what we do, and its wonderful to know that our staffs kindness and support have made a difference for you. Your recommendation means the world to us!


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Review from P H (Husband of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the response to change. Carers are punctual. Some carers have not yet won my wife over.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for your feedback! Were pleased to hear that you find our carers punctual, as reliability is so important in the care we provide. We also appreciate your honesty regarding your wife's experience. Building trust and rapport takes time, and we are committed to ensuring she feels as comfortable and supported as possible.


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Review from L T (Wife of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your carers are on the whole good, some need more training on how to talk and treat a patient with dementia. Some personal care i.e teeth and shaving get forgotten. Timings over a week can vary up to 2 and a half hours difference. This makes life at home difficult when medication with food has to be
given. I emailed one staff member in particular back in February 2024 with my concerns. My husband gets very confused when timings are so different from one day to the next. I have had to call the office back on more than one occasion to get an answer to requests.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for sharing your feedback. We truly appreciate your honesty, as it helps us improve the care we provide. We're glad to hear that many of our carers have met your expectations, but we sincerely regret the concerns you've raised regarding dementia care, personal care, and schedule consistency. Ensuring the highest standard of support for your husband is our priority, and we understand how important routine is, especially when it comes to medication and daily care. Please know that we take your concerns seriously and will review our processes to improve consistency and communication. We would love the opportunity to discuss this further and work towards a solution that better supports you and your husband.


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Review from F B (Daughter of Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Caremark - they've enabled mum to stay at home.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your kind review! We are delighted to hear that Caremark has been able to support your mum and enable her to stay at home where she's most comfortable. It is our mission to provide the best care possible, and your feedback means the world to us. If there's anything else we can do to continue making her experience even better, please don't hesitate to reach out!


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Review from Joan R (Daughter-in-law of Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All is running very well with all but one carer.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for your feedback! We are delighted to hear that things are running so well overall. Your input is invaluable, and we are always here to ensure everything continues to meet your expectations.


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Review from P S (Daughter of Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It took a time but they got all the things we required. My mum is very fussy, but Caremark satisfied her needs are are always willing to change if required. Keeping the same team visiting Mum is most important and they have achieved that need.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your kind words and for taking the time to share your experience with us! We understand how important it is to get things just right, especially when caring for someone as special as your mum. It brings us great joy to know that we have met her needs and provided her with consistency and comfort through a dedicated team she knows and trusts. Your feedback inspires us to continue striving for excellence, adapting to individual preferences, and ensuring our services always put our customers and their families first.


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Review from J B (Daughter-in-law of Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and service from regular carer. Client likes and welcomes this carer, but is not so happy with occasional carers. Occasional carers do not always understand client's needs or condition, so are put off when client says they are find and don't need anything. Regular carer knows how to get
round this. Communication from office to carers is not always satisfactory e.g informing them there are cameras in the house. Turnover of staff can cause some issues.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for your feedback. We are thrilled to hear the regular carer provides excellent care and has built such a strong rapport with your mum. We appreciate your honesty about occasional carers and communication challenges, and we are working to ensure all team members are fully informed about customer needs and home features like cameras. Your input is invaluable, and we are committed to improving.


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Review from P H (Wife of Client) assisted by family/friend published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Caremark for the past 3 and a half years to care for my husband 4 times per day. In that time I have been pleased with the standard of care given. Our carers know my husband well and are attentive to his complex needs. Recent changes to weekend and bank holiday pricing could become prohibitive
in the future.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

We are delighted to hear that you have been satisfied with the care provided to your husband over the past three and a half years. Our carers are committed to delivering the highest standard of care and understanding his complex needs. Your positive feedback means a lot to us. Best regards.


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Review from M M (Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am pleased with the care service that I receive. It does occasionally go wrong but that comes with the territory people do go side or have holidays and I accept that as long as I am informed of changes, things happen that are outside of the office's control. So they are not to blame
this is not a criticism of the service you provide.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your understanding and thoughtful feedback. We're glad to hear that overall, you are pleased with the care service you receive. We truly appreciate your patience and acknowledgment that sometimes changes are unavoidable due to circumstances beyond our control. Your recognition of our efforts to keep you informed is greatly valued. We remain committed to providing the best possible care and communication. If there is anything specific we can do to improve your experience further, please don't hesitate to let us know. Thank you again for your support and understanding.


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Review from B D (Friend of Client) assisted by family/friend published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very helpful and pleasant. Always jolly and in a good mood and ready for a laugh. They brighten my day.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your feedback! We are delighted to hear that our carers are making such a positive difference in your life. We appreciate your kind words and are grateful for the opportunity to provide care that brightens your day.


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Review from Merrill D (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been extremely helpful and supportive and has provided us with some lovely carers. I have been using Caremark for many years for my husband who is disabled. I can always rely on them for help when needed. My husband likes everybody that comes.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your kind words and for taking the time to share your experience with Caremark. We are thrilled to hear that our services have been a reliable source of support for you and your husband over the years. It is heartwarming to know that he enjoys the company of our carers and that they have made a positive impact on your lives. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best care possible. Warm regards,


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Review from D M (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad to be back with Caremark again after a hospital break. Friendly carers, always helpful, always polite and on time. Also good knowing what time to expect the next call.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you so much for your kind words! We're thrilled to hear that you're happy to be back with Caremark. Our team strives to provide friendly, helpful, and punctual care and it's wonderful to know that this has been your experience. We're also glad that our scheduling system is working well for you. Your feedback means a lot to us and motivates us to continue providing the best care possible. Welcome back!


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Review from S H (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Caremark provides a good service. I do find that there is the occasional chasing and reminding, such as making sure soft drink glasses are washed a bit more regularly. I don’t think they all stay for 1 hour, which I don’t mind if all needs have been met, but very recently Dad has mentioned
1 carer only staying for 20 minutes.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for sharing your feedback. We are pleased that you generally find our service satisfactory. Your insights are invaluable as we continuously strive to enhance the care experience. I apologize for any inconvenience caused by reminders and visit durations. Rest assured, we are addressing these internally to maintain our high standards. Our care coordinator has been in touch to address these matters directly. Regarding visit durations, we are committed to ensuring all needs are met within the allotted time. We take reports seriously and will investigate thoroughly. Your satisfaction and your father's well-being remain our top priorities. Please don't hesitate to reach out if you have any further concerns. Thank you for entrusting us with your father's care. Warm regards.


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Review from K P (Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been taking some strong antibiotics with really severe side effects, 5 days in, I couldn't cope anymore, and phoned my care provider to cancel my call that day and the next few days. Whilst on the phone, the lady who answered my call talked to me, asking quite a few questions and then advised
me to talk to my GP or ring 111. I phoned my GP, and he confirmed I was definitely having an allergic reaction and to stop them immediately! This is the difference of quality and standard of care that I have come to expect from this care agency. They know their clients really well, and in spite of the constant business of the company, nothing is too much trouble. Caremark are absolutely first class. I have always been really pleased to be with them, and this is an example to show why they always go above what one would expect.

Reply from Karen Beach, Business Development Manager at Caremark Pulborough

Thank you for sharing your experience! We're grateful for your kind words and thrilled to hear that our team was able to provide the care and support you needed during a challenging time. Your well-being is our top priority, and we're here to go above and beyond for you. Wishing you continued health and happiness!


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Review from P A (Client) assisted by family/friend published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and service are brilliant, kind, polite, caring, do a great job, the only trouble is the rota that changes too often without notice. A two-week rota with maybe the same staff would be helpful so we know what time to cook etc.

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Review from Jane H (Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers from Caremark are as caring as your name suggests. They ask what my needs are and I have always been impressed with their attitude to please me. They also show an interest in how I am feeling.
Whilst I realise that it may be necessary to have a male carer, at times I feel more at
ease with a female.

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Review from Mike M (Partner of Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provide an excellent service and are always very friendly and welcoming and could not fault them. They work however with difficulties when it comes to travelling time. They finish one job and then have zero travelling time to get to the next even in some cases this is 6 miles away. Management
would be advised to take a day out with carers to see the problems they face.

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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Caremark Pulborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.392 for Caremark Pulborough is calculated as follows: ( (56 Excellents x 5) + (30 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 102 Ratings = 4.392

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Pulborough is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Caremark

Caremark Pulborough

Job Title: Care Manager, Care co ordinators, Trainer, Social media and recruitment executive, Deputy Manager and Business Development Manager

Joined: 2017

Hello and welcome to our dedicated Office Care Team! We understand that navigating care requirements can sometimes feel overwhelming, which is why we're here to provide you with comprehensive support every step of the way.


Our team is committed to ensuring that your care needs are not just met, but exceeded. Whether you have questions, need assistance, or are looking to arrange care services, we're just a phone call away. Our compassionate and knowledgeable team members are ready to listen, understand, and tailor solutions to your unique needs.


We believe in fostering meaningful relationships built on trust and reliability, and we're dedicated to being your reliable partner in care. So please, don't hesitate to reach out to us for all your care requirements. Your well-being is our top priority, and we're here to ensure that you receive the exceptional care and support you deserve.


Frequently Asked Questions about Caremark Pulborough

What Type of Services does Caremark Pulborough offer?

Caremark Pulborough offers Home Care.

How many Carers does Caremark Pulborough employ?

Caremark Pulborough employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Pulborough to verify any information. View our terms and conditions. Caremark Pulborough has a Platinum Service – more info.