Elite Specialist Care has a Review Score of 8.9 (8.902) out of 10, based on 4 reviews in the last 2 years. Over all time Elite Specialist Care has 4 reviews.
Review from J W (Client) published on 16 August 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R M (Sister of Client) published on 12 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rehna Tanna, Marketing Manager at Elite Specialist Care
Thank you so much for your wonderful review. Our team is dedicated to ensuring the best possible outcomes for our clients. Your kind words about our staff and their commitment to your best interests mean a lot to us. We strive to maintain high standards of care and improve based on feedback from valued clients like you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D L (Client) published on 8 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P P (Son of Client) published on 6 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rehna Tanna, Marketing Manager at Elite Specialist Care
Thank you so much for your wonderful review. We are delighted to hear that you are pleased with the care and support you have received from Elite Care. Our team is dedicated to ensuring the best possible outcomes for our clients, and it's heartening to know that our efforts have positively impacted your health and well-being. Your kind words about our staff and their commitment to your best interests mean a lot to us. We strive to maintain high standards of care and improve based on feedback from valued clients like you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.902) out of 10 for Elite Specialist Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.652 for Elite Specialist Care is calculated as follows: ( (17 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.652
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Elite Specialist Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2019
Caring
Effective
Responsive
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Homecare Service Manager
Ensuring that the homecare service is well recognised and promotes the recognition and adoption of the National Standards, Care Quality Commission guidance and Codes of Practice providing the highest level of care to all Harrow Carers’ customers.
Job Title: Marketing Manager
Managing the marketing, PR and communications for Elite Specialist Care.
Job Title: Care Coordinator
Responsible for processing all client referrals both internal and external, and coordinating activities of Care Support Workers.
Job Title: Field Care Advisor
Committed to delivering the highest standard of care delivery.
Job Title: Homecare Finance Officer
Managing the finances of the homecare service ensuring it is all accurate and processed correctly.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite Specialist Care to verify any information. View our terms and conditions. Elite Specialist Care has an Enhanced Service – more info.
