Day to Day Care Ltd

First Floor Offices, 350 High Street, Orpington, Bromley BR6 0NQ
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9.9 46 Reviews
  • Day to Day Care Ltd, Bromley
Day to Day Care offers a flexible range of care and support packages in the client's own home, striving for affordable services that suit individual needs, choice and independence, with the aim of preventing clients having to move into residential accommodation.

Services include extensive or specialist care needs, as well as help with daily tasks, shopping and housework, with both regular and occasional visits available depending on circumstance.

The provider has a fine reputation within the local community, having been active since 2003.

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Care Provided by Day to Day Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Day to Day Care Ltd
  • Person in charge
  • David Armstrong (Managing Director)

Funding & Fees Guide for Day to Day Care Ltd

  • Prices

  • From £26.32 per hour.

  • We also offer 30-minute and 45-minute call durations. You can see full details of our rates on our website.

Day to Day Care Ltd Reviews (46)

Total of 46, showing 1-20
9.9

Day to Day Care Ltd has a Review Score of 9.9 (9.934) out of 10, based on 13 reviews in the last 2 years. Over all time Day to Day Care Ltd has 46 reviews.

Overall Experience

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Review from Cathy B (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we chose Day to Day Care Ltd to provide care for dad. They are very professional, compassionate and human. The initial review meeting was excellent and the care team are amazing. Dad needs help getting washed and dressed each day and it is such a relief to know that he starts his day
safely. They look out for mum as well - she can't help dad as she is 95 and tires very easily. They respect her needs and wishes as well as dad's and they look out for her too (for example, the care log mentioned mum looked pale and unwell when she answered the door, and I had a call to alert me to this). I log on to the portal part way through the morning and can see from the comments how mum and dad's day has started which is very helpful as I can tell, for example, what might need doing when I visit them in the afternoon. The carers go above and beyond. I would recommend this company to anyone who, like us, is having to face up to the fact that their parent(s) need additional help.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for your thoughtful review of our services. The team will be pleased to know that their extra efforts have been recognised and appreciated.


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Review from M C (Friend of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first call I made to Day to Day Care, I felt a huge weight had been lifted from my shoulders. They visited to discuss the care we needed and a plan was agreed and care started within a few days. From the very first visit, the ladies were professional, punctual, reliable and very friendly.
With their help, I was able to respect my friend's wishes and keep her in her own home until she sadly passed away. The ladies were always there for me too offering support when I needed it. I would highly recommend Day to Day Care Ltd and will definitely use them again in the future.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you so much for your kind and thoughtful words. We're very happy to have been able to support both you and your friend, and help lift some of the weight off your shoulders, during such a challenging time. We know how important it is for loved ones to remain in their own home, and we're glad we could help make that possible. Our carers will be touched to hear your lovely feedback, and we'll be sure to pass it on to them.Please don't hesitate to contact us if you ever need us again in the future. Wishing you all the best, and thank you again for taking the time to share your experience.


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Review from Ruth Y (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful team from day-to-day care. The whole team were exceptional not only caring for my mum but caring about her. They went the extra mile in all circumstances adjusting to meet mum's needs as they became more complex. They went above and beyond their duties.
It was a great relief to me to know that mum's needs were met with such care and diligence. I cannot recommend them highly enough.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for your very kind words. It is important to be able to adapt as care needs change and we are very pleased that we were able to give you peace of mind that mum was being well cared for.


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Review from Saadia C (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are highly professional but most of all compassionate in their care of my father. I travel often for work and I have peace of mind knowing that he is well looked after in the comfort of his own home. The team are responsive to all my requests and the timely updates whilst I am away mean that
I can stay informed of any issues and help to resolve them quickly where necessary

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to leave a review of our service. Your kind comments are much appreciated.


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Review from Suzanne J (Friend of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour was elderly and needed care at home. At first social services provided care but it was very poor and unreliable and my neighbour disliked the care provided. I then phoned Day to Day Care and they really helped by providing the care my neighbour really needed. They were reliable and caring.
Most importantly they engaged with my neighbour, chatted and made her meals and cups of tea etc. I am very grateful for the help they provided and would recommend this company to anyone who is seeking care for a loved one at home.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you, I'm glad we were able to help and deliver the care that your neighbor needed. I will, of course, pass your thanks on to all the staff.


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Review from Janet P (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has home help support twice a week. The carer always arrives on time, she attends to the support tasks needed and takes time to chat to my mum. She’s friendly and nice to have in the house. On the few occasions someone else came instead of her, they have been lovely. We also appreciate the
management, who have understood Mum’s needs and arranged everything very well.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you Janet for taking the trouble to leave a review. We will share this with your mother's carer and the rest of the team. I know they will be grateful to read your comments.


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Review from Roger P (Husband of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in every way.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you Roger for taking the time to leave a review of our services.


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Review from Clare H (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a full time carer for my mum, we used this company for the first time to cover me whilst I took a holiday with family to recharge.
From start to finish the service was warm and welcoming. I was able to check daily updates of how Mum was and what task has been completed.
The staff were all so compassionate
and kind, they all built a great rapport with both Mum and Dad and were professional and caring at all times, ensuring Mum was always comfortable and her care needs were thoroughly met.
I would not hesitate to use this company again next time and highly recommend.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to leave a review of the service we provided for Mum in your absence. I'm glad you were able to take a well-deserved break and not have to worry about whether Mum was being well cared for. I will, of course, pass your comments on to those involved in Mum's care and we look forward to helping out again soon.


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Review from Christine A (Daughter-in-law of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a nutshell excellent. Anyone who needs to use this service will be going through a rather tough time already but once we had reached out to Day to Day Care they made everything stress free. Everyone we spoke to was very helpful and understanding, I feel like we were listened to and they made it
their priority to get to know my mother-in-law. Once we were using the service we found the app very useful, lots of information is added so we know how each visit went. If there were any issues the office would call us right away so we could action. We felt that Mum was in excellent hands for every visit. Thank you Day to Day.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to leave such a positive review. We are glad we were able to help in your family's time of need and that we were really able to make a difference. Thank you too for mentioning the free app. It's a great means of reassurance for our clients' loved ones wanting to check on how things are progressing but yes, we do still rely on the good old-fashioned phone where greater urgency is required.


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Review from L C (Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good service provided. With helpful and friendly carers. Felt grateful they were taking care of my late mother. Also always took time to speak to myself and my siblings regarding any issues.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to share your experience. We strive to provide the best service possible and are pleased we were able to meet your expectations.


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Review from Brenda M (Wife of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, compassionate and caring, many of the carers going above and beyond the norm. Would highly recommend this home care company to anyone requiring this level of service for themselves or their loved ones.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you Brenda for your positive review. We always aim to do our best and your appreciation is gratefully received. I will ensure your comments are passed on to the team.


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Review from Carol W (Wife of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole service embodies the word ‘care’. It’s like having a member of your own family helping with whatever is needed. Whatever you need can be provided absolutely hassle free. I experienced social care with my dad some years ago and there is no comparison.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you very much for your review. We are very fortunate to have a highly experienced team that knows what 'care' is and goes the extra mile to provide the highest level of care and support to our clients and their loved ones. I will ensure your kind comments are passed on to the team and thank you again for taking the trouble to leave a review.


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Review from K A (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised that my mother needed care it was a daunting time for us. We had previously had a care company and were not happy with the level of care Mum received so we cancelled. But health issues took a bad turn. So we contacted Day to Day Care, I have to say we received the best care, we had
the review and care started straight away. My mum had a good relationship with the carers, they were all very caring, highly experienced and gave 100% to her, not only to her but also was there for the family. Sadly, she went into a care home but I would recommend Day to Day Care.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to share your experience of our service.
The decision to seek care for a loved one can be both daunting and emotional. We are grateful for your trust and very pleased that we could make a positive difference in the life of your mother and your family during such a challenging time. It is especially pleasing that Mum was able to build a strong relationship with her carers and that they were able to provide her with the support and care she needed.
We hope your mother continues to receive the best possible care in her new home. Thank you for recommending Day to Day Care to others.


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Review from Margaret H (Wife of Client) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's previous care company were not able to provide the care he needed and fortunately, Day To Day were able to take over at the last minute. All the carers were very professional but at the same time gentle and understanding of my husband's needs. (They also cared for me on a couple of occasions.)
I would have no hesitation in recommending Day To Day to anyone.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Margaret, thank you for taking the time to share your experience with our home care service. We take great pride in providing compassionate and professional care to all our clients, and we're delighted that our carers were able to meet your husband's needs while also supporting you when needed.
Your kind words mean a lot to us, and we are grateful for your recommendation to others. Thank you again for choosing Day To Day as your home care provider.


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Review from Celia D (Sister of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide an excellent service and are at the end of a phone if you have any problems. They always attend at the allotted times. They look after my brother's personal care i.e. bathing/shaving and ensure that he has clean clothes. In addition, his rooms are hoovered and the kitchen and bathroom are
kept clean and tidy. The carers are friendly and chat with my brother which helps his well-being.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you Celia for taking the time to leave a review and for showing your appreciation for our service. I will ensure that your kind comments are shared with both the management team and the carers that look after your brother.


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Review from June J (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first started having care, it wasn't from Day To Day. It was six weeks of problems. When she was switched to Day To Day I was amazed at the difference. All of the carers actually cared. It never seemed like they were just doing a job. It always seemed personal. Mum loved most of 'her girls'.
When she was being difficult for myself, my husband, or my sister, she was almost always happy to do as her girls asked. If ever there was a problem, which was rare, the office, and a supervisor were always easy to talk to. Issues were resolved very quickly. Not only were they great with mum, but they gave us great support and comfort too. When we lost mum they were fantastic with some of her girls attending the funeral service. I am now in a position where I need carers, and although I am happy with the service I am getting, I wish I had been assigned Day To Day.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you, June, for taking the time to share your positive experience with our home care service. We are so happy to hear that we were able to make a positive impact on your mother's life. Providing the best possible care that caters to each client's individual preferences is our top priority.
We know that caring for a loved one can be challenging, and that's why we make it a point to extend support beyond the client to their family and support network. We're pleased to hear that this made a difference for you and your mother.
Please know that we're always here to support you and your family, and we're just a phone call away if you ever need us.


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Review from B G (Son of Client) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family was thrown into turmoil when my mother came out of hospital. It was clear she would need carers but we were unprepared and did not know where to start. A relative said they had received excellent care from Day to Day Care Ltd so we gave them a ring. They visited my mother to discuss her needs
and a Care Plan was completed within days. The care my mother received was truly first-class over an extended period of about 18 months. She developed friendships with several of the carers and their visits improved her quality of life, in addition to meeting her care needs. I was particularly impressed with their patience and willingness to go the extra mile when necessary. The administrative staff were also first class and replied very promptly whenever we contacted them with a query. They were also very accommodating when unexpected changes to my mother's care needs were required at short notice. We really could not have asked for more.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you Brian for choosing Day to Day Care Ltd for your mother's care needs and for taking the time to share your positive experience of our service. We are glad to hear that we were able to assist you and your family during a difficult time. Our aim is to provide a first-class care service and we are delighted to hear that our carers' visits improved mum’s quality of life. If you ever require our services again in the future, please do not hesitate to contact us.


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Review from Jenny P (Daughter of Client) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had two care agencies before, I was relieved to find Day to Day Care. The carers looked after my mum with care and compassion. Always on time, helping her shower and dress, then as she declined, calling out the district nurse, reporting problems to myself, feeding her and prompting her medication.
Caring for her cat also. With the carers leaving notes on the app, I felt reassured Mum was safe and well. They looked after her coming in four times a day till the end with palliative care, and I am very thankful to the carers for everything. With them, we kept her home with her beloved cat where she wanted to be. I would recommend Day to Day in Orpington for looking after your loved ones and for peace of mind.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you, Jenny; we are all deeply touched by your kind words about the service we provided. We were pleased to have had the opportunity to care for your mother in her own home during her final days. We take great pride in providing compassionate and professional care to those in need, so your review means a lot to us. Thank you for taking the time to share your positive experience.


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Review from Denise I (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a carer is a commitment to the well being of those they are deemed responsible for. The profession – for it is that - necessitates a wide range of skills that vary from client to client, the changing needs that arise and the ability to instil confidence. My mother received the best care from her
carers. Regular faces allowed her to chat happily with them as continuity was important. Kindness was always evident, the humour, the patience and the knowledge were exceptional. The creation of a care plan and the rota system were all part of this teamwork. As a daughter, I felt supported throughout. I can only offer my thanks to all those at Day to Day Care that looked after my mother. An amazing group of people.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for your kind words. I know how much we enjoyed looking after Mum. She was always so polite, thoughtful and such a warm and lovely lady. Your thanks have, of course, been communicated to the team and we wish Mum all the best in her new home.


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Review from G R (Daughter of Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Day to Day Care enables my very elderly mother to manage her personal care with the additional assistance she increasingly needed. She used their service more and more over about six years, and the carers who attended her were always efficient and helpful, and particular carers who attended her regularly
over the past couple of years were very kind and caring and became her friends.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to write this positive review of our service.


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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Day to Day Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Day to Day Care Ltd is calculated as follows: ( (71 Excellents x 5) + (5 Goods x 4) ) ÷ 76 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Day to Day Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Day to Day Care Ltd

What Type of Services does Day to Day Care Ltd offer?

Day to Day Care Ltd offers Home Care.

How many Carers does Day to Day Care Ltd employ?

Day to Day Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Day to Day Care Ltd to verify any information. View our terms and conditions. Day to Day Care Ltd has a Platinum Service – more info.