Review from Jill M (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

My mother has dementia and I know without the help and care from the staff team at Day to Day, she would not have been able to live independently in sheltered accommodation for this long. Mum usually has carers 3 times a day with an added lunch call on my day off. The carers all treat Mum with such

kindness and respect. They put her at ease, especially with personal care. Mum says how lovely everyone is and is very grateful for the care they give her. Mum’s care plan is updated regularly as her needs increase. All tasks are carried out properly. I have found the agency app invaluable in keeping me updated when I am not there. The office tries hard to be flexible if a timed visit needs altering. The support and advice I have received from everyone in the office has been invaluable and has enabled me to continue caring for mum. To know that there is someone at the end of the phone when I have a problem is a great comfort plus there is advice and suggestions to give a solution.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Jill, thank you for your kind and thoughtful review. We always aim to please and it's great to know that we are making a real difference both in helping you care for mum and in enabling mum to continue living independently. Your appreciation means a lot to us.

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Review from Allister W (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience

An excellent care company who looked after my father in a very professional and caring manner. Always on time and assisted with all our needs, good communication and very friendly helpful office staff.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you for taking the time to write this review.

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Review from Sue E (Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

We have been looked after beautifully while my husband was alive, and now that good care is being continued while I am on my own. My personal care is completed with gentleness, kindness and discreteness. We all share good humour and laughter, but when I am in pain, great sympathy is shown. All carers

are very careful concerning cleanliness and hygiene protocols.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thanks, Sue, for the 5-star review. We really appreciate you taking the time to write a review and share your experience with others.

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Review from Susan J (Cousin of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience

Day to Day Care Ltd has provided excellent care for my elderly cousin for about 3 years. These needs have increased and changed greatly during 2021 and the personal carers and manager have responded very quickly to these changes and importantly provided great support to me at a difficult time. They

have been very flexible and I know I can phone at any time which is a great comfort as I do not live locally. My relative’s personal carers have become an important part of her life during this incredibly difficult time and I have also come to rely on them. They have quite simply been incredible.

Reply from David Armstrong, Managing Director at Day to Day Care Ltd

Thank you, Susan, for the excellent review. We are very grateful that you have taken the time to write a review and share your experience with others.

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Review from Barbara C (Daughter of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience

Day to Day have provided support to my elderly father for three years. The level of care has increased as he has become more frail and meets his needs completely. They are always on the end of a phone to discuss and update his care plan and the app is invaluable as I can see exactly how he is after

each care visit. I highly recommend Day to Day for their professional, caring and friendly support to him and for my peace of mind that he is being well looked after. I don’t know what I would do without them.

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Review from Pat P (Daughter of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience

The care my mother receives from Day to Day care is always very good. The carers are caring and friendly and the team are always flexible if extra help is needed. It is always possible to check mums care notes with the use of their app. All in all a very efficient and professional service.

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Review from Diana W (Sister of Client) published on 13 March 2020
Submitted via Website • Report

Overall Experience

My brother lived alone and as the years passed he required more frequent assistance. The family member who set up the services of Day to Day Care died two years ago, leaving me as the only living relative. Since I live in the USA, I visited my brother and the agency to determine his needs. I found every

staff member to be extremely helpful, professional and caring. I stayed in touch with the agency via email and I knew from my brother’s phone calls that he was happy. It was the agency who notified me of his sudden death and I depended on them to assist me in negotiating the many agencies involved until I could return to the U.K. I recommend them without reservation.

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Review from Maurice S (Son of Client) published on 24 December 2019
Submitted via Website • Report

Overall Experience

Day to Day cared for our dad, at first on a once a week visit. As our dad aged and his health deteriorated Day to Day were gradually asked to increase their visits. The staff I met were extremely positive, polite and respectful of the way our dad was cared for. To be honest, the tasks and duties they

performed it is not something an everyday type of person could do, it takes a special and caring person to help feed, wash and clothe an elderly person, let alone what they did in commode and later adult sanitary pad changing.
All the carers I met, were absolutely fabulous, I would love to name them, but of course, I cannot for data protection purposes, however, I think what sums up the care they gave, is that if it hadn't been for "all the team" my family would have been on their knees.
If you have an elderly or vulnerable person, who needs special attention and that personal touch, I would have no hesitation in recommending this company.

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Review from Gill P (Daughter of Client) published on 13 August 2019
Submitted via Website • Report

Overall Experience

I have been 100% satisfied with the service provided, the carers were really helpful and pleasant to my late mother. I will certainly recommend the company to friends.

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Review from Christine C (Daughter of Client) published on 31 December 2018
Submitted via Website • Report

Overall Experience

I cannot fault this service, they have been amazing and taken all the pressure off of me in providing care for my father. They are on time, polite, professional and caring both to my father and myself. They also offer a companionship service. All of the carers are lovely and both me and my dad look

forward to their visits. They are also careful with health and safety and professional boundaries that help keep the clients safe, like pointing out special services that are needed for foot care and physio etc so they are good in terms of referral where needed. The phone is answered at all times and record keeping is excellent with electronic tags being used to monitor visits and a care plan accessible online. I also think the rates are fair, they are transparent regarding fees, warning about when fees will be increased at bank holidays to help us manage our money.

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Review from N B (Daughter-in-law of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

From our first phone call to Day to Day Care we were impressed by their professional, but friendly attitude. We only needed half an hour care per day to have someone attend Mum to help with medication while we were on holiday, but we were very pleased with the service and Mum was completely happy with

all of the carers that came. We will certainly use them again if needed.

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Review from Irene P (Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

My carers have all been very pleasant and helpful. They go above and beyond to see that all my needs are met. It is lovely to have a little chat.

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Review from Mandy K (Daughter of Client) published on 25 May 2018
Submitted via Website • Report

Overall Experience

Day to Day Care provided a good level of care and support to my mum and the family in difficult circumstances. Management were always available to speak to and paid personal visits when needed. Carers really did 'care' for Mum even when she was not receptive, and some persevered when many would have

found it too difficult. We are eternally grateful to them.
My only slight criticism - which I hope might be used in improving systems and training of staff - is in the use of Open Pass system and scoring/traffic light system. In latter stages of Mum's care, I checked on this daily. I was not sure how it was being completed by carers - some provided detail and it was easily understood in terms of what they'd been able to do with Mum on each visit. Others were possibly recording what had been done in terms of their own supervision and standards of work. This wasn't useful to family as it didn't give enough detail to gauge what was going on for Mum.
Overall record keeping was good.
Thank you.

Reply from David Armstrong at Day to Day Care Ltd

Mandy, thank you for your kind appreciation of the service Mum received. We are pleased we were able to help.

I will contact you separately regarding the OpenPass system. It's a great communication tool and I want to make sure clients and their families get the maximum benefit from it.

Best Wishes, David

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Review from Joan B (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

After just one visit, I am very impressed by the level of care - more than I had anticipated.

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Review from C H (Mother of Client) published on 19 October 2017
Submitted via Website • Report

Overall Experience

Flexible service adapting to the client’s daily complex needs. Care plans are well set up and monitored. New ideas and training are incorporated into the care plan.

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Review from David G (Client) published on 25 May 2017
Submitted via Website • Report

Overall Experience

I recently broke my leg. The service I received from the carers was first class. They treated me very well. The carers were on time and did all that was asked of them. Nothing was too much trouble. Made me feel very comfortable.

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Review from Daphne W (Client) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience

Very satisfied with day to day care.

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Review from Jill P (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

I am paralysed from the waist down to my feet, so need someone to put me to bed and someone to get me up in the morning. They have to help get me undressed at night and in the morning assist me to the bathroom to go to the toilet and I was myself and they get me dressed. They do this weekend and evenings

as I have a private lady weekdays.

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Review from John P (Son of Client) published on 28 March 2017
Submitted via Website • Report

Overall Experience

Mum's been using DtD (Day to Day Care) for some time now and you do consistently get a very good/professional and caring standard of service; all the way up to "the governor". (And no rushing out the door almost as soon as they turn up, as I have noticed when a clearly overburdened Social Services team

briefly took over for assessment purposes). Additionally, I and my brothers visit mum frequently, and so are constantly ringing to cancel various DtD visits and subject to a 24hr notification, this is catered for at no charge. Recommend without hesitation. Very Can-do!

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Review from Tony P (Son of Client) published on 23 March 2017
Submitted via Website • Report

Overall Experience

My mother is given excellent and sympathetic care from the carers. She has 2 visits each day for washing, meals and medicine. The carers alert myself or my sister of any problems and her daily care can be monitored by Openpass.

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Day to Day Care Ltd

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Funding & Fees Guide for Day to Day Care Ltd