Aspire UK, Peepul Centre, Orchardson Avenue, Leicester, Leicestershire LE4 6DP

Review from R M (Grandson of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience

I cannot say enough about the exceptional service and compassionate care provided by Aspire UK for my bed-ridden grandmother. From day one, their team has shown professionalism, warmth and dedication in ensuring her comfort and well-being at home.
The carers are incredibly attentive and thorough, treating

my grandmother with the utmost respect and kindness. Every carer she has interacted with takes the time to talk with her, listen to her stories and make her feel valued and cared for, which means so much to her and to our entire family.
I must give a special mention to two particular carers.
The management team has also been excellent. They communicate regularly, keeping us informed of any updates or changes in her care plan and are quick to address any questions or concerns we might have. This level of transparency has been incredibly reassuring for us.
I highly recommend Aspire to anyone looking for quality, compassionate care for a loved one.

Reply from Jaspreet Anand, Registered Manager at Aspire UK

Thank you for your kind words and to earn five-star ratings against all our standards for the quality of our care is exceptional. We invest heavily in recruiting the right people and then ensure we train and invest in them, this ensures we consistently provide five-star care to all the clients we support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience

Aspire UK were very helpful and we were happy with the service they provided. They were very prompt with any emails we sent and acted on feedback we gave as well as any issues we had. All the staff were very friendly and looked after my mum really well.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Thank you for the 5-star review, we are really pleased that we met your expectations of providing quality care and support to your mother. I will pass on your compliments to the team that cared for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raj R (Son of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience

I wanted to take a moment to express my appreciation for the exceptional service provided by Aspire UK. we have been extremely impressed with the level of professionalism and dedication displayed by the Aspire team. They have consistently gone above and beyond to meet our needs, and have exceeded our

expectations in every way. We are very grateful for their hard work and commitment to excellence. Thank you, Aspire UK, for providing such outstanding service.

Reply from Jaspreet Anand, Registered Manager at Aspire UK

Thank you for taking the time to review our care to your father, we are please that we met your expectations and I will pass on your comments to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H K (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience

My experience with Aspire is that the caring standards are very professional coordinators who are two highly respected and very professional ladies and all their carers are well trained and professional except one coordinator who is so rude and unprofessional but all the rest of their staff are well

trained polite and professional

Reply from Jaspreet Anand, Registered Manager at Aspire UK

Thank you for the lovely 5 star review regarding the care we deliver to your wife. I will pass on your comments to all office and care staff involved. I will also contact you to discuss your comment above.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K K (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience

The carers who came were all incredibly caring, professional and competent at what they did. During an incredibly distressing time during the end-of-life care of my mum the carers were always reassuring and ensured Mum felt safe. They were always client-focused and ensured Mum's dignity was prioritised.

The carers were like angels in human form and they made this period of time peaceful and supported my mum in a good death.

Reply from Jaspreet Anand, Registered Manager at Aspire UK

Thank you so much for your kind words. It's lovely to hear we have made such a difference to your mum's life. I will pass your comments onto the team that cared for your mother, they will be thrilled to know that they exceeded expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

My mother's carers were always very polite and compassionate about her needs and patient as she became slower and her condition worsened. My mother looked forward to their visits and enjoyed many happy and funny conversations.

Reply from Jaspreet Anand, Registered Manager at Aspire UK

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and care professionals. Thank you for placing trust in us to care for your mother. We will pass on your lovely message to all the care staff that cared for her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ramesh K (Son of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience

The carers are very caring, passionate and treat my mum as their own family member and they go the extra mile in providing care. Aspire and their carers provide excellent quality of care which I believe keeps clients safe and in the community and gives them quality of life.

Reply from Vijay Majithia, Managing Director at Aspire UK

Thank you for the amazing 5-star review, we truly have wonderful caring and supportive staff that are dedicated to delivering quality care.
Your mother has been one of our clients for the last 13 years, all our care staff love visiting her. I will pass on your comments to her care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H C (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience

The team at Aspire has been looking after my mother for over ten years now. The carers are most of the time regular, so Mother has got used to them. They are mostly Gujarati/Punjabi speaking. The care and service they provide is excellent. The manager and team at the head office are also excellent.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Thank you for taking the time to review our care services. We will pass on your kind words to both the care and office teams that look after your mother's care needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Naresh D (Husband of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience

My wife has been under Aspire's care for the past 7 years and they have delivered excellent care so far. The carers look after her every day needs with full compassion, and friendliness and they all speak Hindi/Gujarati. I would recommend Aspire to anyone needing care for their loved ones.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Thank you sincerely for your very kind feedback. We are so pleased that our services are supporting your loved one in the way you would hope.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience

We received a very professional and caring service from the carers. They flexed to suit our, sometimes demanding, needs.
Punctual and always on call or at the end of the phone. Medical and dietary advice was always useful and on offer in difficult situations. My father's end-of-life care was brilliant

and very sympathetic, always checking to see if the family were okay and comforted.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Thank you very much for your kind words. We really appreciate you taking the time to leave this review and we will be sure to pass on your feedback to the wider team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Aspire UK, Leicester, has been providing care to our mother for the past eight months. Aspire provides a truly excellent and supportive service that allows loved ones to stay in their own homes. This is the first time our mother has had home carers and Aspire made the whole process comfortable and reassuring

from the very beginning for both our mother and us, as a family. The carers and our care co-ordinator are all very kind, compassionate, caring and supportive. The carers we use are all Gujarati-speaking which made the transition to home care much easier for our mother. They treat our mother with dignity and respect as if she was part of their own family. The care coordinator is also brilliant - she is very responsive and has supported us, as a family, from day one to provide a seamless service. We are very happy with Aspire and would recommend their services to all. Thank you to you all - keep up the fantastic work!

Reply from Vijay Majitha, Managing Director at Aspire UK

Thank you for a truly amazing five-star review and for acknowledging our true stars; the care staff and care coordinator that care for your mother, it means a lot to us that you have taken the time to review our services. I am proud that our care staff provide compassionate, caring and supportive care with dignity and respect, I will ensure your comments are passed on to all concerned.
Kind regards, Aspire UK.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hemant T (Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Aspire Care are brilliant. Their service and carers are second to none. I would 100% recommend them to anyone. One staff member in particular is amazing. Her communication and service are again second to none. Overall their service is very good.

Reply from Vijay Majithia, Managing Director at Aspire UK

Thank you for your kind words and the review of our care and support services. We strive to provide quality care services to all our clients, we will ensure that your comments are passed on to all care and office staff involved in your father's care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pritesh K (Son of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience

Aspire UK are a caring and service oriented company the care they provide is excellent. The carers who supported us to look after my mother were friendly and helpful. I would recommend Aspire UK to anyone looking for help with care.

Reply from Vijay Majithia, Managing Director at Aspire UK

Thank you for your honest review regarding the care we provide for your mother. I will of course pass on your kind words to the care staff and office team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Avinash T (Son of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience

Aspire UK, Leicester provide an excellent service to my mother. My mum and we as a family are very happy. All the carers who attend to my mother are very friendly, caring, supportive, and helpful. All the carers who attend to our mother communicate to her to cheer her up. They work selflessly. If there

are any issues and if we ring Aspire UK they immediately resolve the issue. It is one of the best service providers and once again would like to say my mother is more than 100% happy with the service provided by all the carers and also Aspire UK, Leicester. Please keep up the great work Aspire and all your carers are providing. If a carer suspects something is not right with my mother they will immediately ring us and advise. This we have found very useful and caring.

Reply from Vijay Majithia, Managing Director at Aspire UK

We are really pleased to hear that you, the family, and your mother are happy with the care and support services our care and office staff provide. Thank you for leaving us such a wonderful review, I will be sure to pass on your comments to everyone concerned in your mother's care. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H V (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience

We are using Aspire UK service for my husband for the last (more than) ten years and we are very happy with the service and care provided to my husband. We always receive regular carers who know my husband’s needs. The carers are fully trained and always treat my husband with respect and dignity. The

office staff are always ready to help whenever we need. I can’t thank Aspire UK enough as they provide a wonderful care and service to my husband. I would be very happy to recommend Aspire UK to others who need help.

Reply from Vijay Majthia, Managing Director at Aspire UK

We are really pleased that you and your husband are happy with the care and support services we have been providing for over ten years. I will pass on your kind words to all the care and office staff that have been involved in your husband's care.
Best Regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P R (Son of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

Been using the services of Aspire UK for 2 and a half years now. The carers are fantastic. The company tries to send the same carers most of the time which is very helpful as they understand my father's needs and they get on well. Also, the carers are well-trained, polite, professional, and helpful.

They often cheer up my father when he is down. I would recommend Aspire UK without hesitation.

Reply from Vijay Majithia, Managing Director at Aspire UK

Thank you for your review and recommendation. I am happy to hear that your father gets on really well with our care and support staff and that you find our staff well-trained, polite, and professional. I will of course pass on your comments to all staff concerned. Best regards, Vijay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayshree K (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service provided by Aspire UK. Their team is extremely helpful in caring for my father. They provide a wide range of services from personal care to household chores. They sit with my father and chat to him which makes him happy as he is not able to go out much. I can highly

recommend Aspire UK as a care agency for a courteous approach and highly trained.

Reply from Vijay Majithia, Managing Director at Aspire UK

Dear Jayshree, thank you for your review about the care and support we provide to your father. I am glad you find the team helpful, caring, and courteous towards your father. I will ensure your comments are passed on to all that care and support him. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Mother of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

I am using Aspire UK. I am happy with the service they provide. Their carers are fully trained and professional. They understand my son's needs and always aim to deliver excellent service at all times. The office staff always understand his needs and always aim to provide excellent service. I strongly

recommend Aspire UK to others as they are a good provider.

Reply from Vijay Majithia, Managing Director at Aspire UK

Thank you for your review, I am really happy that the service your son is receiving is of a high standard. We understand the nature of the complex care needs your son has and I will ensure we let all those that care and support him know that you appreciate all that they do, and their dedication and professionalism have not gone unnoticed. Kind regards.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nash C (Grandson of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience

I can not thank Aspire UK enough for what they have done. If it was not for them, we would not have had carers for my grandma during the toughest time in our life. My family household had all fallen ill due to covid. The carers we had refused to attend as most of the members had tested positive, even

though my grandma was negative as we had taken every precaution possible. This left me looking after 3 members each in their own room isolating and looking after my gran and homeschooling 4-year-old twins. I called Director from Aspire and within 24 hours he arranged carers for my gran. It's now been 6 months we have had them and all I can say is I'm amazed at their service, extremely professional and caring. Always on time and take the utmost care of my gran. We have been through 3 different care companies and this is far most the best service we have ever had.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Dear Nash, thank you for your review and recommendation of our services. We are really glad to hear that you are happy with the care and support that our care staff are delivering to your grandmother. I will of course pass on your comments to all of those who are caring for your grandmother. Regards, Vijay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Meeta M (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Aspire have been looking after my mum for 5 years - all the carers are all very helpful and do a great job caring for my mum. Thank you to the Aspire Team for looking after my mum and for providing such an excellent service. I would highly recommend Aspire.

Reply from VIJAY MAJITHIA, Managing Director at Aspire UK

Dear Meeta, thank you for the 5-star review and we are really glad that our staff are doing a great job caring for your mother. I will pass on your comments to all the staff concerned. Regards, Vijay.

Staff

Care / Support

Management

Treated with Dignity

Value for Money