All Care Thames Valley

Unit 4, Waltham Court, Milley Lane, Hare Hatch, Reading RG10 9AA
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8.0 7 Reviews
  • All Care Thames Valley, Reading
Carewatch (South Bucks & North Berks) employs a team of well-qualified carers who are hand-picked to deliver a friendly service, regularly monitored and with access to robust training programmes.

The branch takes every effort to match their clients with a carer they feel comfortable with, aiming for long-term solutions that make a positive contribution to older and vulnerable members of the community.

The team keep up-to-date with regulatory issues and welcome a number of specialist needs, such as dementia and palliative care.

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Care Provided by All Care Thames Valley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kirstie Okeeffe (Branch Manager)

Funding & Fees Guide for All Care Thames Valley

  • Prices

  • Provided on request

All Care Thames Valley Reviews (7)

8.0

All Care Thames Valley has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time All Care Thames Valley has 7 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 3

Date Published

7
0
1
1
6

Review from S L (Daughter-in-law of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care team care for my mother-in-law! They are so caring and if I needed care personally they would be who I’d pick. Thank you for all you do, we don’t know where we would be without you guys. They go above and beyond for her and us!

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Review from Philip R (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Regular team does well. Arrives punctually, know what they are doing and are pleasant and kind.
Reserve teams do their best, as often drafted in at the last minute. They need to be guided as to what works best for me.
Workload for the regular team is often very heavy. Look after your precious staff!

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Review from Roz J (Daughter of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Have been caring for my mother with dementia for just over 6 months and all I can say is I don’t know how the company is still going. The care plan is not adhered to, timekeeping is absolutely disgusting, we as a family have cameras outside the house for our mother’s safety and carers should be there
for 45 mins and very very rarely are they there for that length of time, the majority don’t even stay 15 minutes. We are entrusting our mothers care in their hands and we are disgusted by the lack of care actually given. Mum has a cleaner that goes in a couple of times a week and she is picking up the slack of the carers which is not acceptable, we appreciate she is looking out for our mother and fully appreciate everything she does but she is not the carers so not her responsibility. I will add that from our experience there is only 1 carer who goes above and beyond our care plan and when she attends we don’t need to go behind her and check. Carewatch should be renamed ad lack of Carewatch!

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Review from William D (Client) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carewatch has everything to be proud of. The service they provide is/was exemplary. They were able to put users/clients at ease from day one. They were fully professional in all aspects of the service but also showed a friendly and social side to their contact. It was obvious that the office staff were
as keen as the active carer workers to provide and maintain this service and the provision of care equipment was amazing.

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Review from M T (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout. You have helped me a lot for which I'm very grateful. I feel like I have got a high quality of life back.
The carers often went the extra mile to support and help me. Thank you so much for all your help.

Reply from Kirstie Okeeffe, Registered Manager at All Care Thames Valley

What lovely feedback! We are so happy we could help you get back on your feet! Best wishes - Carewatch Thames Valley


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Review from Carole C (Daughter of Client) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was discharged from the hospital in December 2020 and Carewatch was assigned to her.
Carewatch is not at all managed well, when I had a complaint it was never followed up, no phone call or anything.
Carers were always either late or too early this was because management ignored the times
I requested and there was a couple of times when a carer didn't even show up, no apologies, again no phone call. I would not recommend this company at all. Also, certain carers did not show respect or give my mum time they rushed her. Due to this, I have had to change care company and it was the best thing I could have done

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Review from Keith A (Son of Client) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been dealing with the shoddy management of this company over many months. They are not a good company to entrust a relatives care to. I am not permitted to explain my reasons mentioned above but have complained to the Royal Borough, CQC and the local MP. There is a distinct lack of leadership
and direction. If you love and care for your family members steer well clear of this company.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for All Care Thames Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for All Care Thames Valley is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All Care Thames Valley is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Kirstie Okeeffe

Job Title: Care Coordinator

Kirstie is a care coordinator based in our Carewatch Reading office.


Frequently Asked Questions about All Care Thames Valley

What Type of Services does All Care Thames Valley offer?

All Care Thames Valley offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All Care Thames Valley to verify any information. View our terms and conditions. All Care Thames Valley has a Platinum Service – more info.