Care Wyvern

Yarde Place, Taunton, TA1 1UR
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9.9 58 Reviews
  • Care Wyvern, Taunton
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Care Provided by Care Wyvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • EsKe Ltd
  • Person in charge
  • Dianne Palfrey (Registered Care Manager)

Funding & Fees Guide for Care Wyvern

  • Prices

  • 1 hour call £29.50 Mon - Fri, £34.15 at weekends
    1/2 hour call £20.90 Mon - Fri, £24.20 at weekends
    3/4 hour call £25.10 Mon - Fri, £29.00 at weekends

  • Bank Holiday surcharge applies
    Mileage charge applicable for clients outside Taunton
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Care Wyvern Reviews (58)

Total of 58, showing 1-20
9.9

Care Wyvern has a Review Score of 9.9 (9.911) out of 10, based on 10 reviews in the last 2 years. Over all time Care Wyvern has 58 reviews.

Overall Experience

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  • 9
  • 2
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Date Published

58
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Review from Elisabeth B (Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Carewyvern for over twenty years. The carers are all very professional and kind. It makes you feel secure knowing they are there to support you lead an independent life as possible. Any problems and they go over and above to help you out. The management are also very
helpful and willing to do their best to meet your needs

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for your kind words and for trusting Care Wyvern for over twenty years. We are truly grateful to have been part of your journey and to support you in living as independently as possible. Our carers and management team always strive to provide compassionate and professional care, so it means a lot to hear that you feel secure and supported. If there is ever anything more we can do for you, please don't hesitate to reach out. We appreciate you taking the time to share your experience!


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Review from Carole K (Wife of Client) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the carers, they treat my husband with extra care and if I ask them to do something, they will do it for him. We are 100% pleased with his care.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you are both 100% pleased with the care provided. Your feedback is incredibly valuable to us and I will ensure your wonderful comments are passed on to our dedicated team of carers.


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Review from Y D (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My confidence has been excellent, Everyone is and has always been most kind and caring.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for this lovely review. It's always rewarding to receive positive feedback from our wonderful clients and I will ensure this is passed on to your team, it's an absolute pleasure to support you.


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Review from J B (Father of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient.
Kind.
Adaptable.
Friendly.
Caring.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you for taking the time to share your positive experience! If there's anything else you need or any further feedback you'd like to provide, please don't hesitate to reach out, thanks again.


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Review from S P (Client) assisted by family/friend published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall service is excellent. Management and staff are faultless. No problems, treated with kindness and understanding at all times. Full marks!

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Many thanks for this five-star review! I'll pass your kind words on to your team, who will be delighted - always a pleasure! Thanks so much.


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Review from D D (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until now, we have had three other care providers, we feel like we have hit the jackpot with Care Wyvern. The care has been exemplary. The carers are respectful to my disabled, elderly mother. Respectful of my house and always ask me if there is anything else they can do for us before leaving. Even
though Mum has vascular dementia they chat with her, make her laugh and genuinely care for her. If you are looking for a care company, I highly recommend Care Wyvern.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for this wonderful review! It means so much to us to know we have such a positive impact. It's always a delight to visit Mum and have a giggle with her, I hope we brighten her day as much as she brightens ours. Thanks again we really do appreciate you taking the time.


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Review from Olga H (Client) assisted by family/friend published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers' relations with clients very good. The company is good. Help to make my life easy.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you for taking the time to review our service. We were talking about you today as we've just put the photos of you both on the board from our Coronation celebrations - what a brilliant day that was! Thanks again for your five star review


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Review from Carolyn D (Daughter of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding; genuine care and compassion for my mother and even for me. I'm extremely grateful that Care Wyvern came into my life. Also very professional.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for this fantastic review Carolyn, it's always a pleasure visiting your home and sharing a few giggles. We are happy to hear the service we provide is professional and we are glad we take some stress away from you, thanks again.


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Review from P H (Husband of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After using Care Wyvern for some months now I am very pleased with the care provided for my wife. The staff are very professional and easy to speak to and get on with. We always know the time they are due to call and their time-keeping is very good. Always smartly dressed and do a really good job. I
hope they carry on giving the same care to my wife as they have done in the past. A very good care provider.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

We are delighted to hear that everything is going very well and that you are pleased with our service. Your feedback will mean a lot to your team, thank you very much for taking the time to review us.


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Review from Terry F (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with Care Wyvern three years ago. During that time, the service has been superb. When I first came out of hospital I was unable to do anything but now the range of movement is much greater - almost as I could hope - I have MS so movement is limited. I doubt whether such an improvement would
have been possible if anyone else had been of help to me. Many thanks to Care Wyvern and all its employees!

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for this fabulous review! The team always love the camaraderie and of course, the Latin lessons when they visit your home. It's been an absolute pleasure to support you. Best wishes from us all.


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Review from C G (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been kind, flexible and professional. I feel that they have wanted to not only know my needs but get to know me as a person. Care Wyvern has had a huge, positive effect on my life.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for your fabulous review, we love that we can help make your life a little easier and have a positive impact. It really is a pleasure to support you, your team will be thrilled to hear such positive feedback.


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Review from Hilary A (Client) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Care Wyvern for some years now. They are a very friendly and professional company. My carers know that, because of my ill health, I cannot always talk much. They find out my requirements and get on with what needs to be done. They are so cheerful and helpful. They always cheer me up if I
am down in the dumps.
The office staff and supervisors are also great.
If I have a query or issue, it is dealt with promptly, cheerfully and professionally.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

We are so pleased to hear how happy you are with our service and have shared your very positive feedback with your wonderful, small team of carers. Thank you so much for taking the time to leave us such a fabulous review.


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Review from Myra N (Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Where I am now is due to Care Wyvern. Still in the family home, which gives me some beautiful memories. I don't remember how long they've been coming; all I know is it's a long time. I would recommend them to anybody.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for this lovely review. I've just checked our records and am pleased to say you've been with us for a little over 12 years, so we must be doing something right. It's always a pleasure to receive fabulous feedback from such a long-standing customer, and I will be sure to pass this on to your regular team.


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Review from Robert G (Son of Client) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, friendly, professional, punctual, much better than the previous care company. Also small enough to care as not too many staff.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you for this wonderful review, we are so happy that we have been able to support Mum. Your feedback is really appreciated, thanks again for taking the time to review our service.


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Review from N C (Son of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent "care provider" who goes the extra step to ensure all aspects are covered. Moreover, nothing is too difficult for Care Wyvern to address and resolve. I have been continually impressed with the staff (carers to management) with their dedication to duty and the support/care they offer to
their clients.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for taking the time to review our services. The girls all enjoy visiting Mum and supporting her to maintain her independence. She is an absolute pleasure to support. I will be sure to pass your kind words on to the team as I know they will really appreciate it. Thanks again.


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Review from Sue E (Sister of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been with Care Wyvern now for about three years. I have found both carers, admin and management staff to be extremely helpful, friendly and polite at all times. The carers do go above and beyond at times to make sure my brother is well cared for, happy and do not leave until he is completely
content and settled which gives me complete peace of mind. Care Wyvern are very adaptable to my brother's needs which have changed over the three years and just take any change in their stride. My brother does look forward to the visits as he usually has a good laugh with his carers which really cheers him up.
Thank you so much everyone at Care Wyvern for taking great care of my brother.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for your wonderful comments and for taking the time to review our service, it really is greatly appreciated. We are delighted to have been able to adapt to your brother's needs over the years and that it provides you with peace of mind. I know the carers love having a laugh and football chats with him, I will be sure to pass your feedback on to his team, thank you again.


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Review from A D (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care over the last seventeen years, very good service all round.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for taking the time to review us, we love receiving such positive feedback from a client who we have supported for so long.


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Review from Kathryn V (Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have needed a lot of care following serious health problems 4-years ago. I have used Care Wyvern for the last 18-months. Everything that I hoped for has been provided to me both in terms of personal care and management and admin back-up. I have had various spells in the hospital, but the care did
not match what Care Wyvern provides. The care given has ensured that hospital admissions are kept to a minimum.
I look forward to their visits.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

A big thank you for taking the time to leave such a wonderful review - it means a lot to the team to hear such positive feedback and I will be sure to share it with them. I know how much they enjoy their visits to your home, it really is a pleasure to support you, thanks again.


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Review from G D (Son of Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Care Wyvern have been extremely helpful and caring. They manage to put my mother at ease and are very nice to her whilst completing all tasks efficiently and making sure all her needs are met. Mum loves all the staff and enjoys their visits. They help to motivate her to maintain high standards
of hygiene and always provide plenty of food and drink. Mum generally benefits from the service Care Wyvern provides and without their hard work, patience and kindness it would be unlikely Mum would be able to remain in her own home.

Reply from Jemma Stoodley, Deputy Care Manager at Care Wyvern

Thank you so much for your wonderful review. It is fantastic to get such wonderful feedback about our staff and the way that they are interacting and delivering care to your mother. I will pass on your much-appreciated feedback. Thank you once again.


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Review from V T (Brother of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care package includes four visits per day and all carers are punctual, friendly, efficient and thoroughly professional.
My brother has poor mobility and is not always willing to do what the carers ask him, so they have to be patient and creative to maintain a positive and happy environment for him.
I
have no hesitation in recommending Care Wyvern.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Thank you so much for taking the time to review our service. It’s great to hear you & your brother are happy with Care Wyvern & that you would recommend us to others. I will be sure to pass your kind words on to the team.


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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Care Wyvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Care Wyvern is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) ) ÷ 56 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Wyvern is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Excellence in Leadership

Recipient: Care Wyvern

Date: Friday 07 Apr 2017 More details

Outstanding Ancillary Worker

Recipient: Care Wyvern

Date: Thursday 09 Mar 2017 More details

Tim Catley-Day award recognising excellence in any Home Care capacity across Somerset

Recipient: Care Wyvern

Date: Friday 10 Oct 2014 More details

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Frequently Asked Questions about Care Wyvern

What Type of Services does Care Wyvern offer?

Care Wyvern offers Home Care.

How many Carers does Care Wyvern employ?

Care Wyvern employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Wyvern to verify any information. View our terms and conditions. Care Wyvern has a Basic Service – more info.