Care Wyvern

Yarde Place, Taunton, TA1 1UR
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9.9 58 Reviews
  • Care Wyvern, Taunton
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Care Provided by Care Wyvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • EsKe Ltd
  • Person in charge
  • Dianne Palfrey (Registered Care Manager)

Funding & Fees Guide for Care Wyvern

  • Prices

  • 1 hour call £29.50 Mon - Fri, £34.15 at weekends
    1/2 hour call £20.90 Mon - Fri, £24.20 at weekends
    3/4 hour call £25.10 Mon - Fri, £29.00 at weekends

  • Bank Holiday surcharge applies
    Mileage charge applicable for clients outside Taunton
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Care Wyvern Reviews (58)

Total of 58, showing 21-40
9.9

Care Wyvern has a Review Score of 9.9 (9.911) out of 10, based on 10 reviews in the last 2 years. Over all time Care Wyvern has 58 reviews.

Overall Experience

  • 47
  • 9
  • 2
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  • 0

Date Published

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Review from Peter P (Client) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are kind and efficient and make me laugh. They are punctual and caring.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to hear the carers put a smile on your face, we know they enjoy coming out to visit you both.


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Review from Linda A (Wife of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? Thank you doesn't seem enough but what would we do without our wonderful carers who are more like friends and family to us, both with all their support and understanding, through the ups and downs. They go above and beyond. It's wonderful to know that we are so lucky to have the
Care Wyvern care for us both. So thank you again to each and every one of you, we really appreciate everything you do. Love to all.

Reply from Dianne Palfrey, Care Manager at Care Wyvern

We are so pleased to hear how happy you are with Care Wyvern. I will be sure to share your very positive feedback with our wonderful team of carers. Thank you so much for taking the time to leave us such a fantastic review.


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Review from Pauline H (Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Wyvern are a fantastic care company. All carers are very considerate to my needs. The care/support I receive is outstanding. They have kept my dignity and respect my wishes in my personal care. The carers are always in their uniforms, all wash hands and use PPE where necessary. They are polite
and chatty. The office staff have been great when I need to cancel or enquire about care calls, always polite and informative.

Reply from Tina East, Operations Manager at Care Wyvern

Thank you for your wonderful feedback. I will ensure that it is feedback to the care team, as I know that it will really be appreciated. Best wishes from all at Care Wyvern.


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Review from Jen G (Client) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been with Care Wyvern for 10+ years and some of the carers have been coming for that long. They’ve proven to be friendly but also professional and any issue I may have had has been dealt with swiftly and in confidence. I now use the app to check my scheduled visits and carers, along with my personal
care notes which is very simple, effective and up to date.

Reply from Dianne Palfrey, Registered Care Manager at Care Wyvern

Thank you so much for taking the time to review our service, I know how much the team enjoys their visits so they will be really pleased to receive your positive feedback. Let me know if there's anything else we can help with any time.


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Review from H H (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the standard of care very good from every carer who came to help me, and the office staff were helpful when I needed to change my time slot and was able to cancel care as I can now manage independently.
It is good to know that I can contact you again should I find myself needing help again
in the future.

Reply from Tina East, Operations Manager at Care Wyvern

Thank you so much for your wonderful feedback and that the support you received from Care Wyvern helped you regain your independence. It is good to know you will contact us again should you need support in the future. With very best wishes from the Care Wyvern team.


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Review from Linda G (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and relieved that the manager and her care staff are looking after my father. The manager is highly professional, polite and approachable. Nothing is ever too much trouble for her to act upon. Attention to detail and the safety of my father is shown by all staff throughout their visits.
My father depends on the carers to help him with his personal care and his loneliness. Due to visual and hearing impairments, my father trusts the staff to administer his medication safely to him.
I would recommend this agency, manager and staff, to anyone who is looking for first-class care for their loved one.
They go beyond just their duties with their roles by ensuring that the well being of my father is a high priority. They are like angels and show empathy and kindness as well as following correct procedures. When an emergency situation arises, they act swiftly and keep me updated.

Reply from Kayleigh Redgate, Recruitment & Communications Co-ordinator at Care Wyvern

Thank you so much for taking the time to review our services. All of us really enjoy looking after your father and supporting him to stay at home and maintain his independence. He is an absolute pleasure to care for. I will pass on your kind words to all of the girls, as I know they will really appreciate it. Thank you!


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Review from Stephen N (Son of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How wonderful and refreshing in this day and age to have such a fantastic service to the needy. Nothing was ever too much trouble, not once did the company let my mum down. I was kept fully informed and up to date on any ongoing or new concerns that were happening. The office staff were hands-on and
always there for help and advice and always knew what was going on. It's without question my mum stayed in her home as long as she did thanks to Care Wyvern.

Reply from Kayleigh Redgate, Recruitment & Communications Co-ordinator at Care Wyvern

Thank you so much for your wonderful feedback, it really means a lot to us as a team. We all loved looking after Mum and feel privileged that we were able to support her to live at home for as long as she could.


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Review from B H (Husband of Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit of the day to the last, the care given to my wife has been excellent. All the carers have put her at the centre of their visit and all have shown friendliness with professional ability in her care.

Reply from Kayleigh Redgate, Recruitment & Communications Co-ordinator at Care Wyvern

Thank you so much for taking the time to review our services. Such a lovely review will bring the ladies a boost as they have been working especially hard during these unprecedented times.


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Review from D T (Client) assisted by family/friend published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by this company, small yet dedicated throughout.

Reply from Kayleigh Redgate, Recruitment & Communications Co-ordinator at Care Wyvern

Thank you for your feedback on our service. Although we are a small company, we pride ourselves on our high standards so it is encouraging to receive such a positive review.


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Review from A B (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so refreshing to be writing with such positivity. I have nothing but positive things to say about Care Wyvern. They have been providing me with tremendous support ever since I became a service user. All staff treat you with care and respect, are consistent and most importantly, they take the time
to get to know you as a person! Thank you Care Wyvern.

Reply from Kayleigh Redgate, Recruitment and Communications Co-ordinator at Care Wyvern

Thank you so much for taking the time to review our service, we really value your feedback. This means so much to all the carers and office team, especially during these difficult times. They will be over the moon to hear your wonderful compliments.


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Review from Maureen J (Daughter of Client) assisted by family/friend published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies are so caring and so friendly. They all treat my mother like she is their family. We cannot praise Wyvern enough. If you have a problem and phone the office it is rectified immediately. Excellent service.

Reply from Tina East, Operations Manager at Care Wyvern

Thank you for your lovely feedback and support of our wonderful care team. We think they are superheroes too. We will pass your comments on to them. Kindest regards the Management Team.


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Review from E D (Husband of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very grateful for the care of your staff to my wife. Your staff are able to do what my wife would not let me do.

Reply from Kayleigh Redgate, Recruitment & Communications Co-ordinator at Care Wyvern

Thank you for taking the time to review our service, we really appreciate and value your opinions. One of our supervisors will be in touch with you in due course to discuss how we might improve your experience with us further.


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Review from P E (Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Am pleased on the whole with the attention and help I get from the carers. They are friendly and bring a fresh outlook on life. I am not so happy with the timing of the visits but am prepared to accept the difficulties the office experiences.

Reply from Emma Chillingworth at Care Wyvern

Thank you for taking the time to review Care Wyvern. We make every effort possible to fulfil our clients call requirements each day but understand that at times there may be some frustrations.


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Review from Matthew (Next of Kin) published on 22 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Care Wyvern to be competent and professional in its service. The initial assessment was exemplary, noting the medical/personal needs of the patient, the important home information and the requirements I need to see met for her on a daily basis. Other providers need to take note.
Any issues
are dealt with fairly well by the supervisor with only a few problems with regards to communication between the company and myself/GP. Other providers need to take note.
The doubling up of note-taking is a little time consuming but the carers are always chatting and try to include the patient whilst they do that. I have no problem with things being recorded on paper as it enables me and the patient to check things when a problem arises. Other providers need to take note.
I hope they don't change anything about their service as it is excellent as it stands. And yes, other providers need to take note.

Reply from Emma Chillingworth at Care Wyvern

Thank you for taking the time to review Care Wyvern. We will continue to provide the level of care that you expect and deserve at every visit, taking every opportunity to improve and develop our communication methods. We will ensure that the carers receive your kind praise also.


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Review from H S (Daughter of Client) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care and support for my mother was very good.
Kind and friendly care staff who met all my mother's needs.

Reply from Emma Chillingworth at Care Wyvern

Thank you for your lovely review. It’s been an absolute pleasure caring for your mother. We will make sure to pass your kind words to all the carers.


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Review from John S (Client) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the current carer.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to review Care Wyvern. We will make sure to forward your kind words to the carer. Best Wishes from The Care Wyvern Team.


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Review from M C (Daughter of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the carers are more on the ball than others, things like replacing lids, wiping out the commode, making sure mum has her teeth in, pulling the curtains and making the bed.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to review Care Wyvern. We are pleased that you are happy with the service that has been provided and have taken your comments on board, using them to establish further training requirements and communication. We value all feedback from our clients and their families. Kind Regards.


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Review from Julia G (Daughter of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind, professional and committed to my mother's care. They always come into the house with a smile and their care is taken out with warmth and always a gentle touch. I always look forward to seeing the members of Care Wyvern, I've been extremely happy at all times.

Reply from Emma Symonds at Care Wyvern

Thank you for your wonderful review. We are very lucky to have such compassionate and kind staff working for us. I will make sure to pass your thoughts to all the carers. Best wishes.


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Review from Yvonne B (Daughter of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here on several occasions when the carer has been here (different ones). They are mainly very professional and caring but with only 30 minutes with my mother, I am a bit dismayed to find that they spend (at least) 10 minutes of every visit writing notes and then writing them again on their
mobiles (or whatever they are). I know it is necessary to record but twice seems excessive when they could do more for the client - or even chat more.

Reply from Emma Chillingworth at Care Wyvern

Thank you for taking the time to feedback. We take your concerns very seriously and would like to reassure you that we are looking into ways to streamline our recording processes. We offer an Open Pass monitoring system to all our clients and their families, allowing you to check in on your mother's calls (with her permission) once the carers have attended and would be more than happy to discuss that with you. Kind Regards, The Care Wyvern Team


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Review from G G (Daughter of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the care team have been excellent providing my mother with care. From our initial meeting when my mum was in hospital to her care at home to date, we have been very happy with it all. My mum thinks the carers are wonderful and they have helped towards making her so happy.

Reply from Emma Chillingworth at Care Wyvern

Thank you for the wonderful review. I will make sure to feedback to all the staff involved in your mother's care. Kind Regards, The Care Wyvern Team.


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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Care Wyvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Care Wyvern is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) ) ÷ 56 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Wyvern is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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