Care Wyvern

Yarde Place, Taunton, TA1 1UR
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9.9 58 Reviews
  • Care Wyvern, Taunton
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Care Provided by Care Wyvern

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • EsKe Ltd
  • Person in charge
  • Dianne Palfrey (Registered Care Manager)

Funding & Fees Guide for Care Wyvern

  • Prices

  • 1 hour call £29.50 Mon - Fri, £34.15 at weekends
    1/2 hour call £20.90 Mon - Fri, £24.20 at weekends
    3/4 hour call £25.10 Mon - Fri, £29.00 at weekends

  • Bank Holiday surcharge applies
    Mileage charge applicable for clients outside Taunton
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Care Wyvern Reviews (58)

Total of 58, showing 41-58
9.9

Care Wyvern has a Review Score of 9.9 (9.911) out of 10, based on 10 reviews in the last 2 years. Over all time Care Wyvern has 58 reviews.

Overall Experience

  • 47
  • 9
  • 2
  • 0
  • 0

Date Published

58
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4
10
48

Review from Myra N (Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If I didn't have the carer coming to visit me on a daily visit, I don't think I would be able to live on my own. They are a very much needed service to the community. In 2005 I lost my husband to cancer and took care of him for 2 and a half years - if I had known about Care Wyvern I would have asked
for their help so it would have enabled me to delegate the house chores and I would have had more time with him. Unfortunately the professional never mentioned the care system to me.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to review Care Wyvern, it means a lot to the carers as well as us in the office. Its a pleasure being able to support you with your daily choices. Kind Regards, Care Wyvern.


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Review from P J H (Client) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly delighted with the care I get from my carer. Nothing is too much trouble. The cleaning is of the highest standard no cutting corners.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to review us, we are delighted that you are so pleased. Kind Regards, the Care Wyvern team.


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Review from Jacqueline G (Partner of Client) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Care Wyvern they meet our needs.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to review us, we are delighted that you are so pleased. Kind Regards, the Care Wyvern team.


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Review from Andy C (Husband of Client) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were excellent. Can't fault anything.

Reply from Emma Symonds at Care Wyvern

Thank you for taking the time to leave such a lovely review. I will make sure to share with all the staff. Kind Regards.


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Review from Gary W (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Wyvern provided care for my mother over several years. I found them very good and helped very much with extras, arranging tablets, washing, tidying, sitting and talking to my mother, encouraging her to eat and drink more.
Very professional company, good contact with relatives, kept informed of
any issues, made good suggestions, always stayed for the full allotted time. In summary, I would highly recommend Care Wyvern.

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Review from G P (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service my husband has received has been on the whole good.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your very kind comments, they are really appreciated.


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Review from Robert H (Husband of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the carers extremely kind and caring - all punctual and a delight to deal with. Thank you to them all.

Reply from Tina East, Care and Operations Management at Care Wyvern

Thank you for your very kind comments, they are really appreciated.


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Review from Jean C (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies are very kind and helpful even though they are very busy, they always have time for me.

Reply from Emma Symonds, Business Development at Care Wyvern

Thank you for taking the time to leave this lovely review. We really value the feedback. Kindest Regards, The Care Wyvern Team.


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Review from Gavin M (Son of Client) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been noted by both myself and my brother and sister that Care Wyvern are extremely caring, very professional and excellent to deal with. Well done Care Wyvern!

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your very kind feedback, it is much appreciated by the care team.


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Review from Kate (Daughter of Client) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always courteous, conscientious and considerate towards their client and client's family. They want to do their best to meet the client's needs and are clearly dedicated to their tasks. We've used Care Wyvern for almost 3 years having never previously had any experience of care companies,
and would gladly recommend them to others.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you very much for your kind comments.


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Review from Michael K (Client) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the majority of contact with Care Wyvern admin at times could do with improvement ie a simple phone call.

Reply from Tina East, Care and Operations Manager at Care Wyvern

We welcome all feedback from our clients to inform our practice.


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Review from Marian H (Daughter of Client) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Wyvern has been a lifeline to me while I have been caring for my 98-year-old mother who suffers from dementia and loss of mobility.
All the staff are caring, professional, respectful and cheerful whether phoning the office or leaving a loved one in their care.
I was fully involved in the care
planning and it appeared that each staff member who arrived to provide care had been hand-picked as my mother enjoyed being with each one and full notes were left for me to catch up with what had happened.
I can't praise them too highly and would recommend them to anyone.

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Review from Rosemary d (Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment Care Wyvern as they are motivational and have helped me, as previously I used to feel scared but they will give me time to talk and have discussed with me thought patterns, changing the way I think into a positive and achieving attitude.
Care Wyvern are very caring and they
make me feel wanted and they are very helpful when I am ill, which is the time when I really need them.
They are more motivated to help when I am sick. I think the world of Care Wyvern.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your very kind comments about our organisation and care team. We are glad we can make such a difference for you.


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Review from Sonia G (Daughter of Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The field supervisor met me and my dad at a time to suit us in the evening. All our needs were noted and she was caring and professional. The carers were kind and I felt safe leaving my dad alone in his house with them. Thank you

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your very kind feedback.


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Review from Sara R (Sister of Client) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional yet loving care. Liaised well with the family.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for you lovely feedback. Kindest regards Care Wyvern.


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Review from Adrienne C (Client) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had first class help from my carer. Sorry to say goodbye to her.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your kind comments.


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Review from Marian A (Client) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was completely satisfied with the carers who came to me over five days. They were punctual, polite and caring.

Reply from Tina East, Care and Operations Manager at Care Wyvern

Thank you for your positive feedback - the Care Wyvern team.


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Review from Marian H (Daughter of Client) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management staff are polite, approachable, helpful and any concerns noted. The care staff are well trained and caring and treat clients with dignity. Leading us to the death of my father, Care Wyvern staff were supportive, understanding and willing to adapt to the changing needs and medication requirements
he had. They are also supportive and encouraging to my mother who is a dementia sufferer and I want the care staff she has come attached to, to continue to deliver personal care to her in her widowhood.

Reply from Tina East, Care and Operations Managers at Care Wyvern

Thank you for the positive review.


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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Care Wyvern is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Care Wyvern is calculated as follows: ( (51 Excellents x 5) + (5 Goods x 4) ) ÷ 56 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Wyvern is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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