Midsomer Homecare

125 High Street, The Island, Midsomer Norton, Radstock BA3 2HN
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5 Reviews
  • Midsomer Homecare, Radstock
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Care Provided by Midsomer Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • I & S Dutton Ltd
  • Person in charge
  • Caroline Burfield (Managing Director)
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Midsomer Homecare Reviews (5)

Over all time Midsomer Homecare has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
0
0
0
5

Review from Sharon A (Stepdaughter of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather received excellent care from all carers who visited him. He was treated with respect and great kindness which certainly helped make the end of his life more comfortable. I found all office staff to be helpful and supportive. I would not hesitate to recommend this care agency.

Reply from Pam Dunn, Operations Director at Midsomer Homecare

Thank you so much for your kind words. It was a pleasure to provide care and support to your stepfather.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Daughter of Client) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very unpleasant office staff towards myself and my family. Always tried to cause conflict for my family members who had concerns about the lack of care plan being updated along with a lack of knowledge of my mothers care needs. Ignored her expression of females only for personal care. She expressed
she wanted to leave this care home, only to receive a phone call the same day and they terminated her care. She was faced with being taken into a care home that same day. They have no compassion or dignity and no respect. Failed to chart her water intake. Failed to notify myself and family when she was becoming very ill through COVID. They ignored carers expressing concerns. Refused to do anything to improve helping her needs. Would not recommend end of life care from this company. Staff fight against each other and complain to her about the next client they are going to. She was with this company for ten years and we have seen over the years how bad this company is run. Please choose wisely for professional care, not just the talk they claim they do.

Reply from Pam Dunn, Operations Director at Midsomer Homecare

We feel that this review has only been written to try to harm Carewatch Bath’s reputation. We provided care for this service user for 10 years, and the relationship between the client and staff was very good. Unfortunately, the family got increasingly more aggressive towards our office staff because we followed the wishes of the client and not them. The family would not accept that it was the client's right to make decisions, even if they were opposed to the family’s wishes. Any medical intervention that was organised by us was with the client's consent and not reported to the family if we were requested not to do so by the client. The care package became untenable due to family demands and abusive phone calls. We have a zero-tolerance to abuse at Carewatch Bath and that includes towards our staff. This was a regrettable situation for the client and the staff and we worked with social services to support the client until a new care provider was commissioned.


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Treated with Dignity

Value for Money

Review from Mandy P (Niece of Client) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers who treated my aunt with dignity and respect. Thoughtful and considerate on every visit, they really cared.

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Management

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Review from Judith P (Client) assisted by family/friend published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service

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Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff and quality care that I receive. Having to use a hoist my carers are very well trained and respect my dignity and wishes. The office and senior staff keep me informed of any changes and work well with other professionals to keep me well and as independent as possible in
my own home.

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Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Midsomer Homecare

What Type of Services does Midsomer Homecare offer?

Midsomer Homecare offers Home Care.

How many Carers does Midsomer Homecare employ?

Midsomer Homecare employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Midsomer Homecare to verify any information. View our terms and conditions. Midsomer Homecare has a Basic Service – more info.