Caring Care Ltd

Units 4 & 5, Hatherton Court, 22 Hatherton Street, Walsall WS4 2LA
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9.7 70 Reviews
  • Caring Care Ltd, Walsall
Caring Care is the largest provider of home care services in Walsall and has been operating in the Walsall and neighbouring area for over 15 years. They have a large highly trained and skilled workforce providing all elements of home care all over the borough.

Services are flexible and range from check in calls, personal care and help around the house, right through to live in and 24 hour care. Caring Care's ethos of Putting People First means that care services are tailored to your needs and are created with your choices, decisions and desired results in mind.

With over 250 staff working in the borough, Caring Care is dedicated to providing the highest levels of service to clients. They have worked in partnership with local authorities for multiple years as well as clients on an individual basis allowing them to be able to adapt to any needs and requirements and continue to offer the highest quality of care.

Care Provided by Caring Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Manny Joshi (Managing Director)

Funding & Fees Guide for Caring Care Ltd

  • Prices
  • Hourly rates starting from £20.15 per hour


  • Please contact to discuss rates and the variety of options we have available


Total of 70, showing 1-20
9.7

Caring Care Ltd has a Review Score of 9.7 (9.668) out of 10, based on 70 reviews in the last 2 years. Over all time Caring Care Ltd has 70 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Experience and service all good to date.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for leaving us a review, very much appreciated. We will work hard to continue to deliver good care.


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Overall Experience  Overall Experience 5.0 out of 5

My husband came out from hospital in February.the carers from this company was absolutely wonderful Are caring,friendly and kind .we definitely recommend.i highly appreciated the efforts of regular carers as well as management .

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for the wonderful reviews and kind words they really are appreciated. It means so much to hear how happy you are with the care and how happy you all are. Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

I found the service provided exceptional the carers are very understanding polite and punctual, which allows us to get on with other things we have to do throughout the day.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you very much for taking the time to leave us a review. I really appreciate you taking the time to leave us feedback and I am so pleased to hear how happy you are with the care provided to your loved one. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

The service I have been given for my father in law has been very efficient, when problems have been detected with his health I have been contacted promptly. Staff at the office have always been friendly and helpful with any change that has been needed with his care package.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for taking the time to leave us such a wonderful review, it is really appreciated. We will share your feedback with the team and work hard to continue to deliver great care for your father in law.


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Overall Experience  Overall Experience 5.0 out of 5

Overall mum's had a really positive experience. She's had variable experiences with other care companies, which left her reluctant to try a new provider when she needed extra support following a fall at home. Caring Care matched mum with two very supportive, kind carers who make mum feel happy and comfortable
to receive ongoing care. My mum is fiercely independent and it is no mean feat for her to accept this kind of help long-term. Mum has one 30-minute visit in the morning, which sets her up for the day and means she's not too tired to see to her own needs for the rest of the day. It was helpful to know that mum could have fewer and/or shorter visits if she chose to. One issue with an incompatible carer covering for mum's regular ladies was swiftly and satisfactorily resolved. The office staff are also kind, efficient and responsive. I would definitely recommend Caring Care.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the wonderful review. It was lovely to see how comfortable your mom is with having care now after her previous experience with other agencies. We pride ourselves on the level of service we deliver and I was glad to read of any changes you asked for were done swiftly and with ease. We will continue to work hard to deliver the best level of care, thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I find Caring Care ltd very good. My care is perfect and the care staff are wonderful. My carers look after me very well and I wish to thank 2 carers who in my mind are excellent and should go far.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback and for leaving us a review. I am so glad you are pleased with the care provided, we will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Having broken my left elbow and being on my own, I was scared and worried as to how I would manage my basic needs. So when I was allocated carers to come in the morning and evening, to help me wash, change and do my hair was a god send. I could not have managed without this help. The lady carers were
very professional but down to earth and genuine. I applaud the work carers do as you need a person with specific skills to do this role. They made me feel at ease, helped with my caring needs and were very nice and polite. I can't thank them enough for their assistance during the months when it was most needed.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the heartfelt review. I am so glad to read that the carers supported you and you felt safe and cared for. Thank you for the lovely review, very appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I find the care.excellemt.from ypur carers.who work for caring care.cant fault them.without Our carers my life would be very stressfull without carers atleast i got my litle bit time for myself when carers are with my husband
many many thanks

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the kind review, we appreciate your feedback. Glad to see your happy with the care provided.


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Overall Experience  Overall Experience 5.0 out of 5

Care in care has been very helpful to me, the office staff are always happy to help. The carers are also very good especially my regular carer who is always more than happy to help or have a chat depending on what I need.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review and feedback, it is appreciated and we will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Providing care for my elderly parent who has dementia. Carers are kind, courteous and have the upmost respect. They do their job efficiently and always have the time to listen to me if I raise any concerns to them

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review. I am gad the carers are delivering great care and showing your parent respect. We are passionate about ensuring we deliver the highest levels of care andI am so pleased that we are doing so with your loved one. Thank you again for the lovely review.


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Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the ongoing care she is receiving from yourselves.
The carers are punctual and respectful at all times.
The service from the office is also very efficient with calls answered and issues resolved promptly.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you very much for the lovely review. I am very glad to read that your mother is happy with the care being received from our team. We will continue to work hard to ensure we deliver excellent care.


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Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful and caring and always very polite towards my mom who has Alzheimer's and it's very useful that caring carers always ring to check in and make sure that we are happy with the support and the service that they are providing I would definitely recommend this company they go
above and beyond.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you I am so pleased to read of how happy you are with the care and that we go above and beyond.


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Overall Experience  Overall Experience 5.0 out of 5

My grandmother speaks very highly of the carers that visit her, any small problems have been dealt with very quickly and the management stay in contact with family. Never had any major concerns and have always walked into a clean home after the carers have been.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback and its nice to hear how pleased you are with the care. I will share your feedback with the team, thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Thankyou for everything you have done for my sister you really have helped her a lot with company you made her feel more safe and been very good with her needs you helped her with everything that's needed to be done as she's not very safe on her legs and she has no one apart from me and her care

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review and feedback for the care provided for your sister. We appreciate your comments and will share with the wider team. Many thanks for your support.


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Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the exceptional care provided to my mum. The carers have shown nothing but kindness, patience, and professionalism throughout her time under their care. They truly treat her like family, making sure she feels comfortable, safe, and respected every day. It's clear they go
above and beyond, taking the time to understand her needs and ensuring she's well taken care of. I can't thank them enough for their dedication and compassion. My mum is in great hands, and I have peace of mind knowing she's receiving such wonderful care.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback. I am so glad to hear of how happy you are with the care provided and it really means so much you leaving such a nice review. We will share your feedback with the team and make sure it is acknowledged. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I have never experienced such care. One staff member is a born carer. Another staff member was also a good carer. I totally vote for caring care every time. Excellent company caring care.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback and I am so glad are you happy with the care and it really means so much.


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Overall Experience  Overall Experience 5.0 out of 5

I have found that the care my mom has been given has been overall very good and we haven't had any problems. All the staff have been very polite and helpful when we have been dealing with them.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review and words, we appreciate you leaving us a review. I will ensure we share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My usual carer is excellent and the carers who have come to cover her holidays have also been very good.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your feedback it is appreciated! We will share your feedback with your carers I am glad to see you are happy with the care.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are absolutely great they are looking after my wife brilliantly
Thank them from us. They visit on time every morning and check my wife
When washing and dressing her for anything untoward that may have happened
To her what I may have missed has my wife bruises easily now.
All in all
the carers are most trusted looking after my wife on every visit every day
Really great at the job caring for her many thanks to them.
This care as been so good for 11 months approximately since my wife became ill.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your lovely reviews, I am so glad to hear of how happy you are with the care and how the team care for your wife. We will share your feedback with the team. Many thanks


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Overall Experience  Overall Experience 4.0 out of 5

Have regular carer now as of the same since last year. Everything asked of her she actions. She comes more or less the same time every Day to help my Brother shower and put his medical creams on his body and collects clothes washing and places in the washing machine. The routine in regular and the routine
fits in wth my Day.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the feedback and lovely review we will share your feedback with the team.


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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Caring Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 70 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Caring Care Ltd is calculated as follows: ( (305 Excellents x 5) + (85 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 410 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Care Ltd is based on 67 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (12)

Paramjit

Paramjit Bains

Job Title: Founder & Director

Joined: 2008

Pam founded the company in 2008, having worked most of her adult life in care, she really wanted to open her own care organisation. In her 50’s Pam completed her Level 4 Registered Managers Award and passed her CQC interview to become a Registered Manager. With her experience in care and her passion for self-development, Pam started Caring Care in Walsall working with Walsall Council as Caring Care’s first local authority. Pam is proud of having such a diverse workforce working for the Caring Care brand and enjoys seeing them all at the Annual Awards Dinner and Dance.


Pam in her spare time enjoys swimming, movies and spending time with her grandchildren.


Manjinder

Manjinder Joshi

Job Title: Managing Director & Registered Manager

Joined: 2008

Manny has worked on building the brand since it was registered in 2008 alongside her mother the Founder of Caring Care Paramjit Bains. Having previously worked in management roles in retail and government Manny is driven by ensuring we deliver the highest level of service possible to our service users and our teams. Working alongside Commissioners and Care Consultants Manny works to ensure we are optimising the growth of our brand and also ahead of the times with innovation.
Manny in her spare time enjoys watching her favourite football team Manchester United, doing jigsaw puzzles and spending time with my husband and two boys.


Mitesh

Mitesh Joshi

Job Title: Director

Joined: 2018

Mitesh joined Caring Care in 2018 to support his wife Manny in running the business at a time when the brand was becoming increasingly busy. Mitesh’s strength is procedures and systems and he has been instrumental in moving Caring Care to a digital way of working. This allows us to ensure that we have ‘live’ information to share with partners such as GPs, social services, and next of kin to consistently monitor and improve people’s care experience. Mitesh has been invaluable to us and allowed us to grow across the Midlands and develop our Caring Care brand.


In his spare time, Mitesh enjoys football, playing snooker and spending time with his two boys.


Kulvir

Kulvir Kaur

Job Title: Regional Operations Manager

Joined: 2009

Kulvir is our Regional Operations Manager at our Head Office branch based in Walsall. Kulvir oversees the contracts for many local authorities and NHS Trusts.


Ensuring Carers have hours and are able to meet the demand to support in emergency situations such as hospital discharges, Kulvir is a quick thinker and great at organising her teams to meet requirements. Overseeing the Operations Team Kulvir manages a very busy department. Kulvir has been instrumental in developing her areas and works alongside the other Regional Operations Manager to ensure we have capacity across the areas we cover.


Kulvir is focused on self-healing, having reiki in her spare time and eating out, trying different types of food.


Sharandeep

Sharandeep Kaur

Job Title: Regional Operations Manager

Joined: 2011

Sharan started Caring Care as a Care Assistant where she worked her way up to now being based at our Wolverhampton branch managing operations for many local authorities and NHS Trusts. Sharan is very passionate about delivering the highest level of care and ensuring we can meet the fluctuating needs of our service users. Sharan has been instrumental in developing our business alongside her colleagues and truly lives our value of ‘putting people first.’
Sharan loves to socialise and spend time on self-development to grow her skillset.


Tanya

Tanya Petty

Job Title: Executive Manager

Joined: 2013

Tanya has worked in Care administration for most of her adult working life. Beginning her journey as a Rostering Assistant, Tanya now oversees the Rostering Department and is the Executive manager supporting Manny (Managing Director) with management administration duties. Tanya is very organised, passionate about excellent service and helps keep the Head Office in order.


Tanya in her spare time enjoys swimming and travelling around the world with her family.


Ravinder

Ravinder Klare

Job Title: Business Manager

Joined: 2019

Ravi started with Caring Care in January 2019 beginning his role as Finance Assistant where he has worked his way to Business Manager. Ravi supports with development of the Caring Care business and oversees the Finance and Quality Assurance Team. Ravi supports in growth of our brand and ensures that our systems, technology and offices are able to handle the business as it grows.


Ravi enjoys watching his beloved Liverpool Football Club and basketball in his spare time.


Katie

Katie Grigg

Job Title: Care & Service Manager

Joined: 2012

Katie is our lead across all our branches in Care and Service.


Having worked in care all her adult life she has vast experience in care homes, nursing and domiciliary care.


Katie is passionate about ensuring high levels of service across the Caring Care brand and is the person we go to when we need assistance with care queries. Katie has great communication skills and is a people person.
Katie enjoys socialising in her spare time with friends and family.


Olivia

Olivia Jones

Job Title: Training & Recruitment Manager

Joined: 2019

Olivia works across all our branches managing her team to ensure we recruit and train our teams across the Caring Care brand to deliver the highest level of care. The team ensure we recruit the right people across the Midlands. ‘Train the Trainer’ qualified Olivia is passionate about ensuring we deliver the highest level of care.


Olivia enjoys reading in her spare time and is partial to a glass of wine!


Hannah

Hannah Dawson

Job Title: Trainee Deputy Manager

Joined: 2014

Hannah started with Caring Care as an apprentice in admin starting her career with us at the age of 21 working her way through the business Hannah now manages the Administration Team at our Head office. Hannah has gained vast experience in care administration working closely with the Care & Service Manager and Regional Managers. Hannah loves socialising with others and enjoys a cocktail or two in her spare time!


Laura

Laura Owen

Job Title: Rostering Team Leader

Joined: 2020

Laura joined Caring Care in April 2020 during Covid. Having worked previously for 10 years in Care in Care Homes across the Midlands Laura has lots of experience in providing excellent care. Laura manages the Rostering Department and is responsible for the allocation of thousands of calls each week in accordance with care plans and Service users’ needs. Thankfully Laura is a stickler when it comes to attention to detail!


In Laura’s spare time, she enjoys spending time with family and friends, reading and supporting West Bromwich Albion!


Jaskarun

Jaskarun Gill

Job Title: Finance Team Leader

Joined: 2022

Jas started with Caring Care in April 2022 and worked his way to now Finance Team Leader overseeing the department. He looks at all aspects of invoicing for all local authorities, NHS trusts and private clients. Jas is a starter finisher and a crucial member of our management team. Jas’s willingness to adapt to the needs of the company and work flexibly allows us to have a fantastic team in the Finance Department.


Jas enjoys going to the gym in his spare time and listening to a variety of music.


Frequently Asked Questions about Caring Care Ltd

What Type of Services does Caring Care Ltd offer?

Caring Care Ltd offers Home Care.

How many Carers does Caring Care Ltd employ?

Caring Care Ltd employs 250 carers.