Caring Care Ltd

Units 4 & 5, Hatherton Court, 22 Hatherton Street, Walsall WS4 2LA
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9.7 71 Reviews
Caring Care is the largest provider of home care services in Walsall and has been operating in the Walsall and neighbouring area for over 15 years. They have a large highly trained and skilled workforce providing all elements of home care all over the borough.

Services are flexible and range from check in calls, personal care and help around the house, right through to live in and 24 hour care. Caring Care's ethos of Putting People First means that care services are tailored to your needs and are created with your choices, decisions and desired results in mind.

With over 250 staff working in the borough, Caring Care is dedicated to providing the highest levels of service to clients. They have worked in partnership with local authorities for multiple years as well as clients on an individual basis allowing them to be able to adapt to any needs and requirements and continue to offer the highest quality of care.
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Care Provided by Caring Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Manny Joshi (Managing Director)

Funding & Fees Guide for Caring Care Ltd

  • Prices

  • Hourly rates starting from £20.15 per hour

  • Please contact to discuss rates and the variety of options we have available

Caring Care Ltd Reviews (71)

Total of 71, showing 21-40
9.7

Caring Care Ltd has a Review Score of 9.7 (9.673) out of 10, based on 71 reviews in the last 2 years. Over all time Caring Care Ltd has 71 reviews.

Overall Experience

  • 53
  • 15
  • 2
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  • 0

Date Published

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Review from Daphne G (Sister of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have regular carer now as of the same since last year. Everything asked of her she actions. She comes more or less the same time every Day to help my Brother shower and put his medical creams on his body and collects clothes washing and places in the washing machine. The routine in regular and the routine
fits in wth my Day.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the feedback and lovely review we will share your feedback with the team.


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Review from Bryn J (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would just like to say I am very grateful for the service I receive from you. The visiting times are punctual and suit my needs. The service I get from you is adequate. Some carers are fair and some indifferent. The carer I have regularly is good and overall good service.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your feedback. I am glad to see you are happy with the service overall.


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Review from Harjinder S (Son of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very helpful and professional when picking my mom up and the staff who come to bath her every morning and very polite and helpfull!! The woman who comes regularly every morning to bath my mom, is very helpfull.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your wonderful review it is very much appreciated! We will share your feedback with the team. Kindest regards


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Review from Dawn B (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this company for some time. I am embarrassed to say I never thought about leaving a review.
Well, in one word fantastic. Dad is 96 and frail. It's lovely to see that dad is being well looked after. This would always be of importance to me, but living 150 out is even more important. I
need care for dad that I can depend on, is flexible and meets dad's needs. This is that company.
A big thank you to all the staff, including those who deal with communication.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for this wonderful review. It is so heartfelt and I am so pleased that you are so happy with the care provided for your dad. We will continue to work hard to work on our service levels and ensure we keep up the good work. Thank you again.


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Review from D L (Sister of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found your service very good but at times I feel carers have been in a rush so no hot meal was given just sandwiches also his living space was untidy but once I addressed this issue we have received an excellent service.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the kind review, we will share your feedback with the team. I am glad to see we could iron out any issues and you feel the service is now excellent. Kind Regards


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Review from G L (Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started with Caring Care in 2021, the care right from the start was amazing. At first it was my husband who was receiving the care but when I became ill the carers were quick to help me and the office staff worked hard to get me a care package in place. The carers became family to me and my husband,
so caring and helpful. I couldn't have been more grateful for them supporting me to get back to my normal daily routine and supporting my husband to the end of his life.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for your lovely review. We are so glad to hear that you were pleased with the care received by your husband and yourself. We will share your feedback with the team. Thank you for taking the time to write us a review, it is appreciated.


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Review from S C (Granddaughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan's recently got out of hospital and Caring Care have been with her 24 hours a day. I cannot say a bad word about this company as they are fantastic. The administration team and the manager are brilliant they help with any query and are very efficient.
The carers have gone above and beyond to
make sure my nan's care needs are met. Overall very satisfied with this company and would recommend to anyone who needs a loved one looking after.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for the lovely feedback. I have shared your feedback with the team and we will ensure that we continue to work hard to deliver service that goes above and beyond for our service users. Thank you again.


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Review from P M (Wife of Client) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the carers very professional and helpful. They are friendly and polite and complete their tasks willingly.

Reply from Manjinder Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review. We are glad you are pleased with the care. We will share your feedback, thank you again.


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Review from S D (Daughter of Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the first week the carer had created a relationship with my mother. Mum has been treated with respect at all times and happily chats to the carer each morning. It is a huge weight off my mind to know that mum is washed and dressed in clean clothes each day. In the future, I would love to be able
to access the daily reports on my phone or computer.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback, we will share with the teams and appreciate you taking the time to leave us the feedback.


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Review from R W (Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my experience has been mostly satisfactory. All my carers have been professional and polite, always following health and safety guidelines.
One slight criticism is that some don't have a level of English I would expect, especially as dealing with some patients with complex medical and
mental issues.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the feedback, we will share this with our teams.


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Review from S E (Son of Client) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Care provide a professional and friendly service. Recommend.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your review. We will share it with the team, I am glad you are happy with the service.


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Review from D J (Son of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally really happy, good company with good people. Reliable and look after my mother well.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the very kind review, we will share your feedback with the team. I am glad to read that you are pleased with the care given to your mother, we will do our best to continue to deliver excellent care.


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Review from G P (Client) assisted by family/friend published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service and the attention given.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely review. We will share your feedback with the team, I am glad to hear you are pleased with the service.


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Review from M P (Husband of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can hardly begin to tell how grateful I am for the care shown to wife during a very stressful period.
My wife was rarely able to express her thoughts and was sometimes rather offensive towards them, but the carers continued to care and respect her.
They were always on time or even early. It was
a huge relief to be able to rely on them.
Absolutely nothing was too much trouble.
I have a photo of the carers (would have loved to have more), it shows a carer sitting with her arm around my wife while she slept, they sat together for hours.
Every time I look at it I am moved to tears (and this 75 year old grumpy old man does not show emotions easily).
I only have the highest regard and respect for all the carers involved.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Your review means so much to us all at Caring Care. Thank you for taking the time to write us such a heartfelt review. We pride ourselves on the level of care we give to our clients and I am so pleased to read of how the carers cared for your wife. I will share your feedback with the team and thank you once again.


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Review from E B (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being young (43), I put off having carers for over a year with my chronic illness but I was so pleased with the care I'm given daily. The 'treated with dignity' was the one I was worried about the most but they have kept a consistent carer for me and for that I'm very grateful. These girls (carers)
although young are very kind and caring. They are an asset to your company, treat them well!

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your lovely review, we were so pleased to hear of your feedback and how the carers are supporting you and giving you the level of care you wish for. We will share your feedback with the team. Thank you again.


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Review from Donald C (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the staff of Caring Care is always of a high standard. They are always courteous and polite. The staff are always clean and well presented in uniform.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your kind review, we are glad to hear that you are pleased with the care and find it is to a high standard. We will share your feedback with the team, thanks again.


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Review from Y D (Daughter of Client) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased although could do with them coming earlier in the morning.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the kind review I am glad you are very pleased with the care for your mom. Can I ask that you call the office or email us and we can look at amending the time for you? I am sorry but we are not advised who this service user review is from. Many thanks


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Review from P S (Son of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good time keeping, do the job that is required for my Mum. Sometimes difficult to understand them, but we get by.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your review, it is appreciated and we will share the feedback with the team to try to always better our service.


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Review from C K (Daughter of Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the girls who are keeping Mum clean when they wash her in the mornings.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your kind review, we will share feedback with the team.


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Review from A M (Daughter of Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been having carers for the last few months. They are very caring and will do anything for my Mom. As I live a distance away I feel confident that Mom is cared for by a fabulous company, and by people who do care - thank you!

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for your lovely review. It means so much that you can see that we do care for our clients, and we will continue to work hard to provide the best level of care. Many thanks again.


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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Caring Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Caring Care Ltd is calculated as follows: ( (311 Excellents x 5) + (85 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 416 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Care Ltd is based on 68 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Small Home Care Groups 2024

Recipient: Caring Care Ltd

Date: Friday 31 May 2024 More details

News (0)

News

Previous Events

There are no previous events for Caring Care Ltd

Meet the Team (12)

Paramjit

Paramjit Bains

Job Title: Founder & Director

Joined: 2008

Pam founded the company in 2008, having worked most of her adult life in care, she really wanted to open her own care organisation. In her 50’s Pam completed her Level 4 Registered Managers Award and passed her CQC interview to become a Registered Manager. With her experience in care and her passion for self-development, Pam started Caring Care in Walsall working with Walsall Council as Caring Care’s first local authority. Pam is proud of having such a diverse workforce working for the Caring Care brand and enjoys seeing them all at the Annual Awards Dinner and Dance.

Pam in her spare time enjoys swimming, movies and spending time with her grandchildren.

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Manjinder

Manjinder Joshi

Job Title: Managing Director & Registered Manager

Joined: 2008

Manny has worked on building the brand since it was registered in 2008 alongside her mother the Founder of Caring Care Paramjit Bains. Having previously worked in management roles in retail and government Manny is driven by ensuring we deliver the highest level of service possible to our service users and our teams. Working alongside Commissioners and Care Consultants Manny works to ensure we are optimising the growth of our brand and also ahead of the times with innovation.
Manny in her spare time enjoys watching her favourite football team Manchester United, doing jigsaw puzzles and spending time with my husband and two boys.

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Mitesh

Mitesh Joshi

Job Title: Director

Joined: 2018

Mitesh joined Caring Care in 2018 to support his wife Manny in running the business at a time when the brand was becoming increasingly busy. Mitesh’s strength is procedures and systems and he has been instrumental in moving Caring Care to a digital way of working. This allows us to ensure that we have ‘live’ information to share with partners such as GPs, social services, and next of kin to consistently monitor and improve people’s care experience. Mitesh has been invaluable to us and allowed us to grow across the Midlands and develop our Caring Care brand.

In his spare time, Mitesh enjoys football, playing snooker and spending time with his two boys.

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Kulvir

Kulvir Kaur

Job Title: Regional Operations Manager

Joined: 2009

Kulvir is our Regional Operations Manager at our Head Office branch based in Walsall. Kulvir oversees the contracts for many local authorities and NHS Trusts.

Ensuring Carers have hours and are able to meet the demand to support in emergency situations such as hospital discharges, Kulvir is a quick thinker and great at organising her teams to meet requirements. Overseeing the Operations Team Kulvir manages a very busy department. Kulvir has been instrumental in developing her areas and works alongside the other Regional Operations Manager to ensure we have capacity across the areas we cover.

Kulvir is focused on self-healing, having reiki in her spare time and eating out, trying different types of food.

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Sharandeep

Sharandeep Kaur

Job Title: Regional Operations Manager

Joined: 2011

Sharan started Caring Care as a Care Assistant where she worked her way up to now being based at our Wolverhampton branch managing operations for many local authorities and NHS Trusts. Sharan is very passionate about delivering the highest level of care and ensuring we can meet the fluctuating needs of our service users. Sharan has been instrumental in developing our business alongside her colleagues and truly lives our value of ‘putting people first.’
Sharan loves to socialise and spend time on self-development to grow her skillset.

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Tanya

Tanya Petty

Job Title: Executive Manager

Joined: 2013

Tanya has worked in Care administration for most of her adult working life. Beginning her journey as a Rostering Assistant, Tanya now oversees the Rostering Department and is the Executive manager supporting Manny (Managing Director) with management administration duties. Tanya is very organised, passionate about excellent service and helps keep the Head Office in order.

Tanya in her spare time enjoys swimming and travelling around the world with her family.

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Ravinder

Ravinder Klare

Job Title: Business Manager

Joined: 2019

Ravi started with Caring Care in January 2019 beginning his role as Finance Assistant where he has worked his way to Business Manager. Ravi supports with development of the Caring Care business and oversees the Finance and Quality Assurance Team. Ravi supports in growth of our brand and ensures that our systems, technology and offices are able to handle the business as it grows.

Ravi enjoys watching his beloved Liverpool Football Club and basketball in his spare time.

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Katie

Katie Grigg

Job Title: Care & Service Manager

Joined: 2012

Katie is our lead across all our branches in Care and Service.

Having worked in care all her adult life she has vast experience in care homes, nursing and domiciliary care.

Katie is passionate about ensuring high levels of service across the Caring Care brand and is the person we go to when we need assistance with care queries. Katie has great communication skills and is a people person.
Katie enjoys socialising in her spare time with friends and family.

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Olivia

Olivia Jones

Job Title: Training & Recruitment Manager

Joined: 2019

Olivia works across all our branches managing her team to ensure we recruit and train our teams across the Caring Care brand to deliver the highest level of care. The team ensure we recruit the right people across the Midlands. ‘Train the Trainer’ qualified Olivia is passionate about ensuring we deliver the highest level of care.

Olivia enjoys reading in her spare time and is partial to a glass of wine!

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Hannah

Hannah Dawson

Job Title: Trainee Deputy Manager

Joined: 2014

Hannah started with Caring Care as an apprentice in admin starting her career with us at the age of 21 working her way through the business Hannah now manages the Administration Team at our Head office. Hannah has gained vast experience in care administration working closely with the Care & Service Manager and Regional Managers. Hannah loves socialising with others and enjoys a cocktail or two in her spare time!

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Laura

Laura Owen

Job Title: Rostering Team Leader

Joined: 2020

Laura joined Caring Care in April 2020 during Covid. Having worked previously for 10 years in Care in Care Homes across the Midlands Laura has lots of experience in providing excellent care. Laura manages the Rostering Department and is responsible for the allocation of thousands of calls each week in accordance with care plans and Service users’ needs. Thankfully Laura is a stickler when it comes to attention to detail!

In Laura’s spare time, she enjoys spending time with family and friends, reading and supporting West Bromwich Albion!

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Jaskarun

Jaskarun Gill

Job Title: Finance Team Leader

Joined: 2022

Jas started with Caring Care in April 2022 and worked his way to now Finance Team Leader overseeing the department. He looks at all aspects of invoicing for all local authorities, NHS trusts and private clients. Jas is a starter finisher and a crucial member of our management team. Jas’s willingness to adapt to the needs of the company and work flexibly allows us to have a fantastic team in the Finance Department.

Jas enjoys going to the gym in his spare time and listening to a variety of music.

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