Caring Care Ltd

Units 4 & 5, Hatherton Court, 22 Hatherton Street, Walsall WS4 2LA
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9.6 55 Reviews
  • Caring Care Ltd, Walsall
Caring Care is the largest provider of home care services in Walsall and has been operating in the Walsall and neighbouring area for over 15 years. They have a large highly trained and skilled workforce providing all elements of home care all over the borough.

Services are flexible and range from check in calls, personal care and help around the house, right through to live in and 24 hour care. Caring Care's ethos of Putting People First means that care services are tailored to your needs and are created with your choices, decisions and desired results in mind.

With over 250 staff working in the borough, Caring Care is dedicated to providing the highest levels of service to clients. They have worked in partnership with local authorities for multiple years as well as clients on an individual basis allowing them to be able to adapt to any needs and requirements and continue to offer the highest quality of care.

Care Provided by Caring Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Manny Joshi (Managing Director)

Funding & Fees Guide for Caring Care Ltd

  • Prices
  • Hourly rates starting from £20.15 per hour


  • Please contact to discuss rates and the variety of options we have available


Total of 55, showing 21-40
9.6

Caring Care Ltd has a Review Score of 9.6 (9.616) out of 10, based on 55 reviews in the last 2 years. Over all time Caring Care Ltd has 55 reviews.

Overall Experience

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Overall Experience  Overall Experience 4.0 out of 5

Very pleased although could do with them coming earlier in the morning.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the kind review I am glad you are very pleased with the care for your mom. Can I ask that you call the office or email us and we can look at amending the time for you? I am sorry but we are not advised who this service user review is from. Many thanks


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Overall Experience  Overall Experience 4.0 out of 5

Overall good time keeping, do the job that is required for my Mum. Sometimes difficult to understand them, but we get by.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your review, it is appreciated and we will share the feedback with the team to try to always better our service.


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Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the girls who are keeping Mum clean when they wash her in the mornings.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your kind review, we will share feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mom has been having carers for the last few months. They are very caring and will do anything for my Mom. As I live a distance away I feel confident that Mom is cared for by a fabulous company, and by people who do care - thank you!

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for your lovely review. It means so much that you can see that we do care for our clients, and we will continue to work hard to provide the best level of care. Many thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service. The carers are excellent. They are all very friendly and kind.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for taking the time to leave us a review it is very much appreciated. We will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have had 2 carers of the period I have used this service and have found both of them friendly, co-operative and hard-working and I have no complaints whatsoever.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely compliment I will share your feedback with the team! Many thanks.


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Overall Experience  Overall Experience 4.0 out of 5

The care has been mostly excellent. Most of the girls have been superb, a certain few stand out and handled my husband with understanding his needs and awkwardness at times. Others have required my help being very deaf I sometimes have difficulty with communication but the carers understand.

Reply from Manjinder Joshi, Managing Director at Caring Care Ltd

Thank you so much for the feedback. It was lovely to hear that you are pleased with the care provided. I will ensure we share the feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother who lived with me fractured her pelvis in Jan 2024 - on arrival back at home she needed x2 carers for 3 times a day. I cannot emphasise enough how I could not have managed without their support. - All the carers who came to my Mother were amazing, they were attentive, polite, and fabulous
at their job - and made my Mother, who was adamant she didn't want carers, look forward to their daily visits, asking when and what time they would be there. Sadly we lost Mom in late March but I know she would want me to thank each and everyone for their kindness, their care, and above all the laughs - so thank you from Mum and me - amazing team.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for such a heartfelt review, I was so happy to hear of the care your mother received from the carers and I will ensure I share your feedback with the team. We pride ourselves on the level of care we deliver and I am so glad that your mother was pleased with the care she received. I appreciate you taking the time to leave us a review, thank you so much.


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Overall Experience  Overall Experience 5.0 out of 5

Caring Care have been looking after my mom for a year now. They took time to prepare a good care plan and carry it out effectively. Communication is excellent and any issues are always resolved quickly. I would not hesitate to recommend them to others.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your feedback and I am glad you are pleased with the care we provide for your mom, very appreciated.


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Overall Experience  Overall Experience 3.0 out of 5

The care received for Mom was more than adequate for her needs, she never went without help and attention for all of her demands. She was given sympathy and help through the difficult process of her dementia. Also, I would like to mention the office at Caring Care, nothing was too much trouble for them
to do when there was a problem.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback, we will share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Caring Care has looked after Mom with kindness and dignity. Mom's carer has built a wonderful relationship of care and support. We have been very impressed with the communication and ease of making changes to Mum's care from the office staff. They are always helpful and obliging. Many thanks to you
all.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for the lovely feedback and for taking the time to leave us a review. I am glad to hear how Carers look after your mom with kindness and dignity. We will continue to work hard to deliver a high level of care and ensure your mom is happy with her care.


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Overall Experience  Overall Experience 5.0 out of 5

I am happy with Caring Care services.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your review. I am glad you are happy with the care.


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Overall Experience  Overall Experience 5.0 out of 5

All these ladies are helpful and will turn their hand to anything that is asked of them.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your feedback it is appreciated and I will share your feedback with the team.


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Overall Experience  Overall Experience 4.0 out of 5

The carers from your company have been excellent and friendly with the care for my wife. They were knowledgeable, patient and good interpersonal skills. Some carers go beyond the call of duty in their approach to their work and duty. I am pleased with the carer's hard work.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your feedback it is appreciated and I am glad to hear you are happy with the care being received to your wife. I will share your feedback with the carers and we will work hard to continue to deliver excellent care.


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Overall Experience  Overall Experience 4.0 out of 5

My wife and I are happy with the carers and they are very helpful to my wife and I, and they come highly recommended and we thank them very much.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your review. I am pleased to hear you are happy with the care and that the carers are helpful. We will share the feedback with the team.


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Overall Experience  Overall Experience 4.0 out of 5

My mom has been having care for over 18 months from 1 visit a day to 24-hour care and now 2 carers 4 times a day. The carers are always courteous and kind to Mom (even when she plays up). They are respectful of Mom and the property. They are always aware of Mom's surroundings for dignity purposes. The
carers are aware of Mom's condition and treat her appropriately. If there was one thing to moan about it would be the timing of some of the visits. That said I would recommend Caring Care to others.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you so much for your wonderful feedback, I am so glad to hear of the high level of care and treatment your mom is receiving. I will ensure we continue to deliver a high level of service. Thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

Living on my own with just my daughter-in-law who comes once a week with my groceries and stays and does my housework (still works the rest of the week) so you can imagine how much I rely on them. I am completely bed and chair-bound, moved only by a big hoist. In the last 3 years, they have never let
me down. Even on my 93rd birthday, some came with cake in the afternoon (picture available). The office is always helpful with any small problem. All I can say is gold stars all around.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your wonderful review, I am glad to see you are pleased with the care and being looked after well. I will share your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The service provided by Care Cary Ltd is excellent. The nurse helps me change into pyjamas and bathe in the morning. She is extremely kind and caring. I am so grateful for her to be helping me.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your lovely review. I will share the feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

All carers give an excellent service.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

Thank you for your kind words, I am glad you are happy with the care.


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Overall Experience  Overall Experience 4.0 out of 5

My wife is bedridden with dementia and is unable to communicate in any way. I give my wife all of her food and drinks. She is reliant on two carers per visit, three times per day to take care of all her personal hygiene needs. This, the carers do admirably. They are trained to a high level and cope
well with what must be a very difficult situation. The carers still talk to my wife even though she is unresponsive, just in case there is any understanding left. At the end of each visit, my wife is clean, tidy and comfortable.

Reply from Manny Joshi, Managing Director at Caring Care Ltd

I am pleased to hear of the positive care experience your wife is receiving. I will share your feedback with the team, thanks again.


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Current Review Score: 9.6 (9.616)

Overview of Review Score

The Review Score of 9.6 (9.616) out of 10 for Caring Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.616 for Caring Care Ltd is calculated as follows: ( (229 Excellents x 5) + (75 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 323 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Care Ltd is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (12)

Paramjit

Paramjit Bains

Job Title: Founder & Director

Joined: 2008

Pam founded the company in 2008, having worked most of her adult life in care, she really wanted to open her own care organisation. In her 50’s Pam completed her Level 4 Registered Managers Award and passed her CQC interview to become a Registered Manager. With her experience in care and her passion for self-development, Pam started Caring Care in Walsall working with Walsall Council as Caring Care’s first local authority. Pam is proud of having such a diverse workforce working for the Caring Care brand and enjoys seeing them all at the Annual Awards Dinner and Dance.


Pam in her spare time enjoys swimming, movies and spending time with her grandchildren.


Manjinder

Manjinder Joshi

Job Title: Managing Director & Registered Manager

Joined: 2008

Manny has worked on building the brand since it was registered in 2008 alongside her mother the Founder of Caring Care Paramjit Bains. Having previously worked in management roles in retail and government Manny is driven by ensuring we deliver the highest level of service possible to our service users and our teams. Working alongside Commissioners and Care Consultants Manny works to ensure we are optimising the growth of our brand and also ahead of the times with innovation.
Manny in her spare time enjoys watching her favourite football team Manchester United, doing jigsaw puzzles and spending time with my husband and two boys.


Mitesh

Mitesh Joshi

Job Title: Director

Joined: 2018

Mitesh joined Caring Care in 2018 to support his wife Manny in running the business at a time when the brand was becoming increasingly busy. Mitesh’s strength is procedures and systems and he has been instrumental in moving Caring Care to a digital way of working. This allows us to ensure that we have ‘live’ information to share with partners such as GPs, social services, and next of kin to consistently monitor and improve people’s care experience. Mitesh has been invaluable to us and allowed us to grow across the Midlands and develop our Caring Care brand.


In his spare time, Mitesh enjoys football, playing snooker and spending time with his two boys.


Kulvir

Kulvir Kaur

Job Title: Regional Operations Manager

Joined: 2009

Kulvir is our Regional Operations Manager at our Head Office branch based in Walsall. Kulvir oversees the contracts for many local authorities and NHS Trusts.


Ensuring Carers have hours and are able to meet the demand to support in emergency situations such as hospital discharges, Kulvir is a quick thinker and great at organising her teams to meet requirements. Overseeing the Operations Team Kulvir manages a very busy department. Kulvir has been instrumental in developing her areas and works alongside the other Regional Operations Manager to ensure we have capacity across the areas we cover.


Kulvir is focused on self-healing, having reiki in her spare time and eating out, trying different types of food.


Sharandeep

Sharandeep Kaur

Job Title: Regional Operations Manager

Joined: 2011

Sharan started Caring Care as a Care Assistant where she worked her way up to now being based at our Wolverhampton branch managing operations for many local authorities and NHS Trusts. Sharan is very passionate about delivering the highest level of care and ensuring we can meet the fluctuating needs of our service users. Sharan has been instrumental in developing our business alongside her colleagues and truly lives our value of ‘putting people first.’
Sharan loves to socialise and spend time on self-development to grow her skillset.


Tanya

Tanya Petty

Job Title: Executive Manager

Joined: 2013

Tanya has worked in Care administration for most of her adult working life. Beginning her journey as a Rostering Assistant, Tanya now oversees the Rostering Department and is the Executive manager supporting Manny (Managing Director) with management administration duties. Tanya is very organised, passionate about excellent service and helps keep the Head Office in order.


Tanya in her spare time enjoys swimming and travelling around the world with her family.


Ravinder

Ravinder Klare

Job Title: Business Manager

Joined: 2019

Ravi started with Caring Care in January 2019 beginning his role as Finance Assistant where he has worked his way to Business Manager. Ravi supports with development of the Caring Care business and oversees the Finance and Quality Assurance Team. Ravi supports in growth of our brand and ensures that our systems, technology and offices are able to handle the business as it grows.


Ravi enjoys watching his beloved Liverpool Football Club and basketball in his spare time.


Katie

Katie Grigg

Job Title: Care & Service Manager

Joined: 2012

Katie is our lead across all our branches in Care and Service.


Having worked in care all her adult life she has vast experience in care homes, nursing and domiciliary care.


Katie is passionate about ensuring high levels of service across the Caring Care brand and is the person we go to when we need assistance with care queries. Katie has great communication skills and is a people person.
Katie enjoys socialising in her spare time with friends and family.


Olivia

Olivia Jones

Job Title: Training & Recruitment Manager

Joined: 2019

Olivia works across all our branches managing her team to ensure we recruit and train our teams across the Caring Care brand to deliver the highest level of care. The team ensure we recruit the right people across the Midlands. ‘Train the Trainer’ qualified Olivia is passionate about ensuring we deliver the highest level of care.


Olivia enjoys reading in her spare time and is partial to a glass of wine!


Hannah

Hannah Dawson

Job Title: Trainee Deputy Manager

Joined: 2014

Hannah started with Caring Care as an apprentice in admin starting her career with us at the age of 21 working her way through the business Hannah now manages the Administration Team at our Head office. Hannah has gained vast experience in care administration working closely with the Care & Service Manager and Regional Managers. Hannah loves socialising with others and enjoys a cocktail or two in her spare time!


Laura

Laura Owen

Job Title: Rostering Team Leader

Joined: 2020

Laura joined Caring Care in April 2020 during Covid. Having worked previously for 10 years in Care in Care Homes across the Midlands Laura has lots of experience in providing excellent care. Laura manages the Rostering Department and is responsible for the allocation of thousands of calls each week in accordance with care plans and Service users’ needs. Thankfully Laura is a stickler when it comes to attention to detail!


In Laura’s spare time, she enjoys spending time with family and friends, reading and supporting West Bromwich Albion!


Jaskarun

Jaskarun Gill

Job Title: Finance Team Leader

Joined: 2022

Jas started with Caring Care in April 2022 and worked his way to now Finance Team Leader overseeing the department. He looks at all aspects of invoicing for all local authorities, NHS trusts and private clients. Jas is a starter finisher and a crucial member of our management team. Jas’s willingness to adapt to the needs of the company and work flexibly allows us to have a fantastic team in the Finance Department.


Jas enjoys going to the gym in his spare time and listening to a variety of music.