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Caring Care Ltd has a Review Score of 9.6 (9.616) out of 10, based on 55 reviews in the last 2 years. Over all time Caring Care Ltd has 55 reviews.
Review from Pamela C (Wife of Client) published on 24 May 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your review, it is appreciated! I will ensure we continue to deliver a high level of care.
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Review from R K (Father of Client) published on 24 May 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
I am so glad to hear we have delivered a high level of care for three years. We will do our best to work towards continuing to deliver great care. Thank you for taking the time to leave us a review.
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Review from Jean G (Wife of Client) published on 24 May 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your feedback, it is appreciated and I am glad to hear you are happy with the care being received. We will share your feedback with the team.
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Review from B J (Wife of Client) published on 24 May 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your review and I am glad you are pleased with the care. We will ensure telephone calls are acted upon appropriately. Thanks again for your review.
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Review from K K (Client) published on 16 May 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your feedback, very much appreciated.
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Review from Pauline P (Daughter of Client) published on 15 April 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you so much for this review, it really means so much to us at Caring Care. We pride ourselves on the level of care we deliver and I will ensure I share your feedback with the team. Kindest regards.
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Review from Christine H (Daughter of Client) published on 15 March 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your lovely review, Christine. I am so pleased with how the actions of the carers kept Mom safe. I will pass on your feedback to the team. I appreciate you taking the time to feedback, thanks again.
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Review from P R (Son of Client) published on 5 March 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you so much for taking the time to leave us a review, it is very much appreciated. We are glad to hear your mom is back to good health and send our best wishes to you all.
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Review from L B (Daughter of Client) published on 5 February 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you so much. We are so glad to hear of the feedback and how you are pleased with the care for Mom and Dad. We will feedback to the carers it will mean so much to them.
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Review from Rachael E (Niece of Client) published on 2 February 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for your compliment; we will ensure we pass it on. We pride ourselves on the level of service we provide, so we are so glad to hear of the service your family member received.
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Review from Jonathan T (Son of Client) published on 2 February 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you for the review. It is appreciated, and we will pass on your feedback to the carers.
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Review from Fiona L (Daughter of Client) published on 29 January 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
We are so thankful for you taking the time to give us feedback on the service you receive from Caring Care. We will ensure we pass on the feedback to the team and I can assure you we will continue to try to deliver the best care we can to your mom. Kind Regards
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Review from L P (Next of Kin) published on 19 January 2024
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Reply from Manny Joshi, Managing Director at Caring Care Ltd
Thank you so much for taking the time to leave this review. We pride ourselves on the level of service we give to our service users and I am so pleased to see that your mother has been supported. Our carers really are the heart of Caring Care. Thank you once again. We will pass on your feedback to our teams.
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Review from Marie C (Daughter of Client) published on 28 November 2023
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Reply from Mitesh Joshi, Director at Caring Care Ltd
Thank you for such honest and positive feedback. We feel very honoured to be able to provide support for those in need but when we get feedback confirming our efforts are making a difference it truly means a lot.
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Review from A P (Daughter of Client) published on 20 June 2023
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The Review Score of 9.6 (9.616) out of 10 for Caring Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.616 for Caring Care Ltd is calculated as follows: ( (229 Excellents x 5) + (75 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 323 Ratings = 4.616
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring Care Ltd is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Mar 2024
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Job Title: Founder & Director
Joined: 2008
Pam founded the company in 2008, having worked most of her adult life in care, she really wanted to open her own care organisation. In her 50’s Pam completed her Level 4 Registered Managers Award and passed her CQC interview to become a Registered Manager. With her experience in care and her passion for self-development, Pam started Caring Care in Walsall working with Walsall Council as Caring Care’s first local authority. Pam is proud of having such a diverse workforce working for the Caring Care brand and enjoys seeing them all at the Annual Awards Dinner and Dance.
Pam in her spare time enjoys swimming, movies and spending time with her grandchildren.
Job Title: Managing Director & Registered Manager
Joined: 2008
Manny has worked on building the brand since it was registered in 2008 alongside her mother the Founder of Caring Care Paramjit Bains. Having previously worked in management roles in retail and government Manny is driven by ensuring we deliver the highest level of service possible to our service users and our teams. Working alongside Commissioners and Care Consultants Manny works to ensure we are optimising the growth of our brand and also ahead of the times with innovation.
Manny in her spare time enjoys watching her favourite football team Manchester United, doing jigsaw puzzles and spending time with my husband and two boys.
Job Title: Director
Joined: 2018
Mitesh joined Caring Care in 2018 to support his wife Manny in running the business at a time when the brand was becoming increasingly busy. Mitesh’s strength is procedures and systems and he has been instrumental in moving Caring Care to a digital way of working. This allows us to ensure that we have ‘live’ information to share with partners such as GPs, social services, and next of kin to consistently monitor and improve people’s care experience. Mitesh has been invaluable to us and allowed us to grow across the Midlands and develop our Caring Care brand.
In his spare time, Mitesh enjoys football, playing snooker and spending time with his two boys.
Job Title: Regional Operations Manager
Joined: 2009
Kulvir is our Regional Operations Manager at our Head Office branch based in Walsall. Kulvir oversees the contracts for many local authorities and NHS Trusts.
Ensuring Carers have hours and are able to meet the demand to support in emergency situations such as hospital discharges, Kulvir is a quick thinker and great at organising her teams to meet requirements. Overseeing the Operations Team Kulvir manages a very busy department. Kulvir has been instrumental in developing her areas and works alongside the other Regional Operations Manager to ensure we have capacity across the areas we cover.
Kulvir is focused on self-healing, having reiki in her spare time and eating out, trying different types of food.
Job Title: Regional Operations Manager
Joined: 2011
Sharan started Caring Care as a Care Assistant where she worked her way up to now being based at our Wolverhampton branch managing operations for many local authorities and NHS Trusts. Sharan is very passionate about delivering the highest level of care and ensuring we can meet the fluctuating needs of our service users. Sharan has been instrumental in developing our business alongside her colleagues and truly lives our value of ‘putting people first.’
Sharan loves to socialise and spend time on self-development to grow her skillset.
Job Title: Executive Manager
Joined: 2013
Tanya has worked in Care administration for most of her adult working life. Beginning her journey as a Rostering Assistant, Tanya now oversees the Rostering Department and is the Executive manager supporting Manny (Managing Director) with management administration duties. Tanya is very organised, passionate about excellent service and helps keep the Head Office in order.
Tanya in her spare time enjoys swimming and travelling around the world with her family.
Job Title: Business Manager
Joined: 2019
Ravi started with Caring Care in January 2019 beginning his role as Finance Assistant where he has worked his way to Business Manager. Ravi supports with development of the Caring Care business and oversees the Finance and Quality Assurance Team. Ravi supports in growth of our brand and ensures that our systems, technology and offices are able to handle the business as it grows.
Ravi enjoys watching his beloved Liverpool Football Club and basketball in his spare time.
Job Title: Care & Service Manager
Joined: 2012
Katie is our lead across all our branches in Care and Service.
Having worked in care all her adult life she has vast experience in care homes, nursing and domiciliary care.
Katie is passionate about ensuring high levels of service across the Caring Care brand and is the person we go to when we need assistance with care queries. Katie has great communication skills and is a people person.
Katie enjoys socialising in her spare time with friends and family.
Job Title: Training & Recruitment Manager
Joined: 2019
Olivia works across all our branches managing her team to ensure we recruit and train our teams across the Caring Care brand to deliver the highest level of care. The team ensure we recruit the right people across the Midlands. ‘Train the Trainer’ qualified Olivia is passionate about ensuring we deliver the highest level of care.
Olivia enjoys reading in her spare time and is partial to a glass of wine!
Job Title: Trainee Deputy Manager
Joined: 2014
Hannah started with Caring Care as an apprentice in admin starting her career with us at the age of 21 working her way through the business Hannah now manages the Administration Team at our Head office. Hannah has gained vast experience in care administration working closely with the Care & Service Manager and Regional Managers. Hannah loves socialising with others and enjoys a cocktail or two in her spare time!
Job Title: Rostering Team Leader
Joined: 2020
Laura joined Caring Care in April 2020 during Covid. Having worked previously for 10 years in Care in Care Homes across the Midlands Laura has lots of experience in providing excellent care. Laura manages the Rostering Department and is responsible for the allocation of thousands of calls each week in accordance with care plans and Service users’ needs. Thankfully Laura is a stickler when it comes to attention to detail!
In Laura’s spare time, she enjoys spending time with family and friends, reading and supporting West Bromwich Albion!
Job Title: Finance Team Leader
Joined: 2022
Jas started with Caring Care in April 2022 and worked his way to now Finance Team Leader overseeing the department. He looks at all aspects of invoicing for all local authorities, NHS trusts and private clients. Jas is a starter finisher and a crucial member of our management team. Jas’s willingness to adapt to the needs of the company and work flexibly allows us to have a fantastic team in the Finance Department.
Jas enjoys going to the gym in his spare time and listening to a variety of music.
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