Carrianne Care Ltd

2 Alexandra Parade, Park Avenue, Hastings TN34 2PQ
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9.7 8 Reviews
  • Carrianne Care Ltd, Hastings
Carrianne Care Ltd was set up in 2008 and offers extra support and care to people living in their own homes in Hastings and the surrounding area.

Staff are passionate about enabling people to retain their independence so they can continue to live at home. They are kind, nurturing and professional putting respect and dignity at the heart of their care.

They provide a wide range of care and are experienced in looking after people with conditions including dementia as well as physical and mental disabilities.

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Care Provided by Carrianne Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carrianne Care Ltd
  • Person in charge
  • Fion Cronin and Jodie Crouch (Company Director and Registered Manager)

Funding & Fees Guide for Carrianne Care Ltd

  • Prices

  • £30.60 per hour

Carrianne Care Ltd Reviews (8)

9.7

Carrianne Care Ltd has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years. Over all time Carrianne Care Ltd has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
3
8
8
0

Review from T B (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing team, very kind and compassionate. Nothing was too much trouble. This was an excellent service to use whilst mum was convalescing. Complete peace of mind for the whole family. We would definitely use the service again if necessary and have no reservations about recommending the team again.
Thank you Carrianne Care Ltd.

Reply from Fion Cronin, Company Director at Carrianne Care Ltd

Thank you so much for your kind review, we are happy to have had the pleasure in supporting your mum and family. It means the world to us that you have taken the time to share your experience of our service and we are here should you require our full support in the future.


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Review from Lesley S (Client) assisted by family/friend published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find Carrianne Care very good. Had the same carer from beginning which I like. They let me know if she can't come or is going to be late. Family find care reassuring to know I'm ok on mornings carer comes and I've had a shower.

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Review from L G (Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I have received so far from Carrianne Care has been exemplary. I feel very very well looked after. Particularly considering the previous care I received before I moved to this area. Even before I moved here the care was set up ready for me.

Reply from Fion Cronin, Company Director at Carrianne Care Ltd

Thank you so much for your kind review, we are so happy to hear that we have been able to help and that your move has been made easier for you. It is our pleasure to work alongside you and we look forward to continuing to do so.


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Review from Susan I (Niece of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our loved one has tasked us as a family to enable them to remain at home. We needed extra support at weekends.
Carianne Care is open, honest, and very approachable. At the initial assessment, they were thorough, collecting all information.
We have experienced excellent person-centered care enabled
by excellent communication between ourselves and the staff. They provide personal care, cooking, tidying, washing, medication, and most importantly time to chat, bringing some of the outside world, colour, and cheerfulness into our loved one's small world.
Soon we were told stories of how interesting and helpful the new ladies are. Carianne Care ensures the same ladies attend, building a rapport along with consistency of care.
Since February 2024 Carianne Care has taken the pressure off, and we know they are willing to flex their services to fit our needs.
We have experienced care for families in care homes and at home. Building a support team requires love, commitment, understanding, and openness on all sides.

Reply from Fion Cronin, Company Director at Carrianne Care Ltd

Thank you so much for your kind review, it means the world to us and we are so pleased that we are able to help.


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Review from Andy B (Son of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise or recommend Carrianne Care highly enough! Both my parents have Dementia (1 pre-diagnosis and 1 recent diagnosis). We had previously been using a large, corporate service provider to 'Care At Home' for my parents, assigned to us by Adult Social Care. There were several issues with the
level of service provided and the standard of care given. It was clear their priority wasn't the client. We made the switch to Carrianne Care on May 24 and it's honestly the best thing we did! It's the absolute polar opposite of the previous agency used. That was clear from the first visit and has remained throughout. The Carrianne team are so friendly and helpful, not only caring for parents but have also massively supported us as a family and offering us advice and guidance. They focus on person-centred care and you have your 'regular' carers to help with continuity of care and build rapport and friendship. If you want a team of professional, compassionate and friendly carers who actually care, you've found them!

Reply from Fion Cronin, Company Director at Carrianne Care Ltd

Thank you for your review we are so pleased to hear your feedback and we will continue to do our very best to support you all.


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Review from Les H (Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a pretty good service. The carers are very good and very polite to me. They are good at what they do. I'm actually quite lucky as the carer who looks after me can cook. Because I often need her to prepare and cook for me. As I find it difficult to do myself. The management is always available
to take my calls or texts if I need to contact them too. And they also contact me to let me know if/when my carer is running late for whatever reason.

Reply from Fion Cronin, Company Director at Carrianne Care Ltd

Thank you so much for your review. It is a pleasure to receive and to know that you are happy with our service. Thank you again.


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Review from Lynda R (Wife of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care agency. The management and all the carers were friendly, efficient, empathetic, well-trained and always put the client first. They would also willingly help out at very short notice. Nothing was too much trouble.

Reply from Jodie Crouch, Manager at Carrianne Care Ltd

Thank you for your review, we are so proud that we could support you both.


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Review from Mary K (Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carrianne Care has been consistently very professional. From front-line staff to behind-the-scenes staff, all have been super..and all genuinely caring in nature. I cannot fault Carrianne Care. They have empowered me and been super helpful.

Reply from Jodie Crouch, Manager at Carrianne Care Ltd

Thank you for your review, we are so pleased to hear that we have empowered and supported you. We will continue to do so.


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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Carrianne Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Carrianne Care Ltd is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) ) ÷ 47 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carrianne Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (13)

Charlie

Charlie

Job Title: Care Coordinator

Joined: 2022

Charlie has worked as a Care Coordinator since 2022 and has worked in care for 12 years.


Nicola

Nicola

Job Title: Senior Care Assistant

Joined: 2022

Nicola has been with Carrianne Care as a Care Assistant since July 2022 and has over 20 years of experience working in care.


Natasha

Natasha

Job Title: Care Assistant

Joined: 2015

Natasha has been a Care Assistant for Carrianne Care since January 2015 and has over 10 years of experience working in care.


Denise

Denise

Job Title: Care Assistant

Joined: 2017

Denise has worked as a Care Assistant for Carrianne Care since 2017 and has over 7 years of experience working in care.


Cheryl

Cheryl

Job Title: Care Assistant

Joined: 2022

Cheryl has been a Care Assistant with Carrianne Care since 2022 and has over 15 years of experience working in care.


Samantha

Samantha

Job Title: Care Assistant

Joined: 2023

Sam has worked as a Care Assistant for Carrianne Care since 2023 and has worked in care for over 10 years.


Sarah

Sarah

Job Title: Care Assistant

Joined: 2016

Sarah has worked as a Care Assistant for Carrianne Care since 2016 and has over 8 years of experience working in care.


Lauren

Lauren

Job Title: Care Assistant

Joined: 2022

Lauren has worked as a Care Assistant with Carrianne Care since 2022 and has over 5 years of experience working in care.


Sam

Sam

Job Title: Care Assistant

Joined: 2022

Sam has worked as a Care Assistant for Carrianne Care since 2022 and has been working in care for over 2 years.


Monica

Monica

Job Title: Care Assistant

Joined: 2023

Monica has worked as a Care Assistant with Carrianne Care since 2023 and has over 10 years of experience working in care.


Jan

Jan

Job Title: Care Assistant

Joined: 2024

Jan has worked as a Care Assistant for Carrianne Care since 2024 and has worked in care for 12 years.


Benedicta

Benedicta

Job Title: Care Assistant

Joined: 2024

Benedicta has been a Care Assistant with Carrianne Care since 2024 and has worked in care for 3 years.


Georgia

Georgia

Job Title: Care Assistant

Joined: 2024

Georgia has worked as a Care Assistant since 2024.


Frequently Asked Questions about Carrianne Care Ltd

What Type of Services does Carrianne Care Ltd offer?

Carrianne Care Ltd offers Home Care.

How many Carers does Carrianne Care Ltd employ?

Carrianne Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carrianne Care Ltd to verify any information. View our terms and conditions. Carrianne Care Ltd has an Enhanced Service – more info.