Castle Care Teesdale Ltd

17 Harelands Courtyard, Moor Road, Melsonby, Richmond DL10 5NY
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3 Reviews
  • Castle Care Teesdale Ltd, Richmond
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Care Provided by Castle Care Teesdale Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Castle Care Teesdale Ltd
  • Person in charge
  • Tracey Elliott (Registered Manager)
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Castle Care Teesdale Ltd Reviews (3)

Over all time Castle Care Teesdale Ltd has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
0
0
3

Review from Barry C (Son of Client) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castle Care has provided a daily visit to my father for the past 2 months.


He was, and is, very reluctant to accept any kind of help but he genuinely looked forward to his carer's daily visit.


We live a long way away but knowing that there was a caring person visiting every day lessened our concerns

considerably.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Son of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For 3 years my Father had excellent care from all carers.They were supportive to the family and willing to go the extra mile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol N (Wife of Client) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I was offered 12 hours of free care which I gladly accepted. However, this care company should be shut down. Twice they have left my husband unattended for a full day. The excuses are endless, and as far as "management" are concerned they are blameless. When they did show up, no records
were left of their call and my husband left in his incontinent state. No pads were changed, no records left.
My advice: don't trust them with your loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Castle Care Teesdale Ltd

What Type of Services does Castle Care Teesdale Ltd offer?

Castle Care Teesdale Ltd offers Home Care.

How many Carers does Castle Care Teesdale Ltd employ?

Castle Care Teesdale Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Castle Care Teesdale Ltd to verify any information. View our terms and conditions. Castle Care Teesdale Ltd has a Basic Service – more info.