Visiting care from £33.50 an hour.
Live-in care from £1,533 a week.
Berkeley Home Health Somerset & Wiltshire has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Berkeley Home Health Somerset & Wiltshire has 12 reviews.
Review from Richard B (Son of Client) published on 19 March 2025
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Reply from Abigail Needs, Branch Manager at Berkeley Home Health Somerset & Wiltshire
Thank you so much for your kind words. We were very privileged to be given the opportunity to support your Mother. We wish you and your Mother all the best for the future.
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Review from David S (Nephew of Client) published on 9 April 2024
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Reply from Abigail Needs, Branch Manager at Berkeley Home Health Somerset & Wiltshire
Hello, thank you so much for your wonderful feedback. It's great to be able to pass positive comments back to the support workers who are visiting. We are so happy that you and your aunt are pleased with the service we are providing.
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Review from Mark P (Client) published on 9 April 2024
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Reply from Abigail Needs, Branch Manager at Berkeley Home Health Somerset & Wiltshire
Thank you so much. Your feedback is really important to us. I will pass on your comments to our team they will be over the moon. We really appreciate the time you have taken to fill out the review and we will continue to keep the service we provide to a high standard.
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Review from Madeline P (Client) published on 27 December 2023
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Reply from The Somerset & Wiltshire Branch team at Berkeley Home Health Somerset & Wiltshire
Thank you for taking the time to leave us a review. We are delighted to hear that you are very happy with the care your mum is receiving from our team. Best Wishes, The Somerset & Wiltshire Branch team.
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Review from Keith D (Son of Client) published on 22 September 2023
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Reply from , The Somerset and Wiltshire Branch Team at Berkeley Home Health Somerset & Wiltshire
Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum received and that it supported you in enabling your mum to remain in her own home as per her wishes.
Best Wishes
The Somerset and Wiltshire Branch Team
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Review from H B (Daughter of Client) published on 22 September 2023
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Reply from Somerset and Wiltshire Branch Team, Somerset and Wiltshire Branch Team at Berkeley Home Health Somerset & Wiltshire
Thank you for taking the time to write a review. We are pleased that we could support you and your Mum through this difficult time and you are happy with the care your Mum has received.
Best wishes
Somerset & Wiltshire Branch Team
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Review from Simon H (Son of Client) published on 22 September 2023
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Reply from The Somerset and Wiltshire Branch Team, The Somerset and Wiltshire Branch Team at Berkeley Home Health Somerset & Wiltshire
Dear Simon,
Thank you for taking the time to write a review. We are delighted to hear that your father was happy with our care and enjoyed their visits. It is also good to hear that you had peace of mind and kept up-to-date with his care, this is something we feel is very important.
Thanks again, best wishes
The Somerset and Wiltshire Branch Team
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Review from Bill W (Son of Client) published on 22 September 2023
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Reply from The Somerset and Wiltshire Branch Team, The Somerset and Wiltshire Branch Team at Berkeley Home Health Somerset & Wiltshire
Dear Bill,
Thank you for taking the time to write a review. We are very glad to hear that we were able to support your Mum to remain at home for well over 10 years. We are sorry for your loss.
Best wishes,
The Somerset & Wiltshire Branch Team
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Review from Tracey W (Daughter of Client) published on 16 May 2016
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Review from Martie H (Daughter-in-law of Client) published on 5 October 2015
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Review from C K (Daughter-in-law of Client) published on 7 September 2015
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Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.
They are an excellent and committed agency, and I have no hesitation in recommending them.
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Review from Evelyn A (Daughter of Client) published on 4 August 2015
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The Review Score of 9.8 (9.800) out of 10 for Berkeley Home Health Somerset & Wiltshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Berkeley Home Health Somerset & Wiltshire is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Berkeley Home Health Somerset & Wiltshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2023
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Job Title: Business Manager
Joined: 2022
Abigail joined as a Business Manager in August of 2022. A highly experienced care professional, she has worked over the last 7 years in both privately owned and Local Authority Domiciliary Care Management.
Abigail really enjoys working with clients on a one-to-one basis providing them with a bespoke care plan to meet their individual needs whilst promoting independence where possible. As a Business Manager, she thrives on providing support to her team enabling them to deliver outstanding in-home care.
Abigail won the Home Care Registered Manager Award at the 2023 South West Great British Care Awards.
Job Title: Care Coordinator
Joined: 2022
Angela has worked within the care industry for 8 years.
Before starting with Berkeley Home Health in September 2022 she worked within a residential care setting in Castle Cary as a lifestyle manager and senior supervisor.
Angela enjoys meeting new people and supporting them to establish their care requirements. Angela's knowledge within the sector is phenomenal and she is always looking for new ways to develop her skills.
Angela won the Regional Finals for Home Care Coordinator in 2023 for the Care Awards. Which shows her ongoing commitment to the industry.
Job Title: Support Worker
Joined: 2023
Jenna has been with Berkeley Home Health since April 2023, and her experience within the care sector has been a real asset to the team. Jenna says "I have over 10 years experience within the care industry. Starting as a domestic assistant in a care home, worked my way up to a care assistant. I have worked within a few different settings including adults with autism and challenging behaviour, to visiting care. I took a little break from care work in 2016, but when the pandemic hit, I just had to come back to it! I have worked with Berkeley now for just over a year and really enjoy every part of the job but the best bit is seeing the clients smile when I walk in their door.
Job Title: Support Worker
Joined: 2023
Sophie has been working with Berkeley Home Health since April 2023, she is a really bubbly character and very popular with everyone she visits. Sophie says "Before this, I have never worked in care before. Berkeley welcomed me onto the team and has supported me grow into the carer I am with all of my training and constant support. I truly love my job and seeing all of our clients when I’m on shift.
Job Title: Support Worker
Joined: 2023
Ulanda came over to Berkeley in July 2023, Ulanda already had 4 years of experience in domiciliary care at this point so we were happy to welcome her to the team. Ulanda Says "I started to care after being furloughed from McDonald’s and when my blacksmith course was cancelled during Covid in 2019. It’s not a career I thought I’d be in but now I enjoy it very much and have completed my NVQ 2 and 3 in health and social care".
Job Title: Support Worker
Joined: 2023
April started with us in May 2023 and she has taken to it like a duck to water. April says;
"I've been doing care work for roughly a year now. I really value what we do, as we enable our clients to stay in their own homes and be as independent as possible. I enjoy visiting clients in their homes because you really get to know each client well while learning about them and their lives."
Job Title: Support Worker
Joined: 2022
Joyce started with Berkeley Home Health in November 2022. Joyce enjoys going out to see her regular customers and provides a high standard of care to all of those she visits. Joyce says "I work in care because I view myself as having the love, kindness and passion for others. I found Berkeley on the Internet, and I was interested because their client's location was close to mine. I checked their reviews, and they are highly positive."
Job Title: Support Worker
Joined: 2023
Pauline has been a Support Worker with Berkeley Home Health since May 2023. She has built some great relationships with her customers. Pauline has worked previously in residential care homes and has cared for family members when they have become unwell. Pauline saw the Berkeley job ad in the local paper so gave us a call, and we are so glad she did.
Job Title: Support Worker
Joined: 2020
Donata started with Berkeley Home Health under the previous company by the name of Castle Care (before Trinity purchased the company) back in March 2020. Donata has seen many changes here (hopefully for the better). Donata is a very capable carer who picks up routines quickly, she is efficient and thorough.
Job Title: Support Worker
Joined: 2023
Debs started with Berkeley Home Health in May 2023 and has brought many years of experience and knowledge within the care sector. Debs says " I've been working as a carer for 15 years. I love making a difference in someone's day. Even the smallest thing I do for a client can make a huge difference to their day."
Job Title: Support Worker
Joined: 2024
Patience started with Berkeley Home Health in February 2024. Patience is primarily a waking/sleeping night carer so she covers 10 pm-7 am shifts in customers' homes to support them during the night. Patience came to us with experience in a residential care home setting and she was also a nursing assistant in a private hospital in Zimbabwe. Patience also covers day visits when needed to help out for which we are very grateful.
Job Title: Support Worker
Joined: 2023
Jess has come to us with previous experience and knowledge within the care sector. She is a regular evening worker and also picks up visits during the day when she can. She is happy to help wherever she can and picks up routines and customer preferences very quickly.
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