Cera - Prescot

Floor 3, Central House, Norwich Way, Liverpool L32 8UY

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2 Reviews

Cera - Prescot, Liverpool

Care Provided by Cera - Prescot

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Call in Service
Cancer Care
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Learning Disability
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Home Care for Children
Hospital Discharge
Live in Carer
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Group/Owner
Cera

Person in charge
Lindiann Sutton (Branch Manager)

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Review from Bev F (Niece of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience

I can not thank and praise this home care service enough. The care my auntie receives from all the carers especially from the care assistant has been amazing, they are not just carers they are also friends. They have supported us and my aunt through a difficult time and not living near to my aunt I

have peace knowing that CRG Homecare are caring for her. Thanks also to the management team for their support and understanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F B (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience

This is not a care provider I would recommend.
No clear guidance on times the carer can arrive and leave.
My dad's lunchtime was scheduled for 1.30pm. But lunchtime visit was getting earlier and earlier to the extent of it being done at 11am! Tea time scheduled for 5.30pm, known to have it at 4pm!
Only

ironed shirts. Bedding folded and put away. I took them home to be ironed properly.
Out of date food left in the fridge. Food left uncovered and not wrapped in cling film. My Dad served a bread roll with green mould on.
Dining table covered in crumbs, never wiped. Carer rushed all tasks and forgot to put things back in their original place. My dad is blind.
Consent form not completed to take my dad's card to withdraw cash. Docs in file incorrectly completed.
Those who did my dad's lunch and tea times visits, my dad liked. These staff I felt were overstretched and worked hard. I reported numerous concerns, but felt wasn't interested. No information was provided on how the service is to be provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Inadequate

Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Inadequate
Well-led
Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Prescot

What Type of Services does Cera - Prescot offer?

Cera - Prescot offers Home Care.

How many Carers does Cera - Prescot employ?

Cera - Prescot employs 135 carers.

Cera - Prescot

Care Provided by Cera - Prescot

Good to Know

Cera - Prescot Reviews (2)