Cera - Prescot

Floor 3, Central House, Norwich Way, Liverpool L32 8UY
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2 Reviews
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Care Provided by Cera - Prescot

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lindiann Sutton (Branch Manager)
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Cera - Prescot Reviews (2)

Over all time Cera - Prescot has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 0

Date Published

2
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0
0
2

Review from Bev F (Niece of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank and praise this home care service enough. The care my auntie receives from all the carers especially from the care assistant has been amazing, they are not just carers they are also friends. They have supported us and my aunt through a difficult time and not living near to my aunt I
have peace knowing that CRG Homecare are caring for her. Thanks also to the management team for their support and understanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F B (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This is not a care provider I would recommend.
No clear guidance on times the carer can arrive and leave.
My dad's lunchtime was scheduled for 1.30pm. But lunchtime visit was getting earlier and earlier to the extent of it being done at 11am! Tea time scheduled for 5.30pm, known to have it at 4pm!
Only
ironed shirts. Bedding folded and put away. I took them home to be ironed properly.
Out of date food left in the fridge. Food left uncovered and not wrapped in cling film. My Dad served a bread roll with green mould on.
Dining table covered in crumbs, never wiped. Carer rushed all tasks and forgot to put things back in their original place. My dad is blind.
Consent form not completed to take my dad's card to withdraw cash. Docs in file incorrectly completed.
Those who did my dad's lunch and tea times visits, my dad liked. These staff I felt were overstretched and worked hard. I reported numerous concerns, but felt wasn't interested. No information was provided on how the service is to be provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 11 Oct 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Cera - Prescot

News (0)

News

Previous Events

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Meet the Team (0)

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Frequently Asked Questions about Cera - Prescot

What Type of Services does Cera - Prescot offer?

Cera - Prescot offers Home Care.

How many Carers does Cera - Prescot employ?

Cera - Prescot employs 135 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Prescot to verify any information. View our terms and conditions. Cera - Prescot has a Basic Service – more info.