Celtic Care Services Ltd

76 Curlew Drive, Cepen Park North, Chippenham SN14 6YQ
Submit a Review
8.1 7 Reviews
  • Celtic Care Services Ltd, Chippenham
Celtic Care provide home care services to people throughout Wiltshire, with a dedicated team of staff who are able to meet the individual needs of all service users in a way which respects their privacy and dignity at all times.

Show Celtic Care Services Ltd on the Map

Care Provided by Celtic Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shelley Webster (Manager)

Celtic Care Services Ltd Reviews (7)

8.1

Celtic Care Services Ltd has a Review Score of 8.1 (8.083) out of 10, based on 2 reviews in the last 2 years. Over all time Celtic Care Services Ltd has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
0
1
2
5

Review from Walford P (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mavis W (Client) assisted by family/friend published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being well looked after. I enjoy the carers coming around.

Reply from Kevin Lessells, MD at Celtic Care Services Ltd

Thank you very much for such a wonderfully positive review! It is very much appreciated by all the team at Celtic Care. I'll make sure to pass on your kind words to everyone.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet C (Daughter-in-law of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care started to care for my Mother-in-Law almost 5 years ago, always providing excellent full-on care. The carers were so positive and when she got used to them she really adored all of them. We as a family couldn't recommend Celtic Care more highly, everyone from the ladies in the office to
each and every carer who looked after my Mother-in-Law over the past 5 years. Nothing was ever too much trouble for them and often they went over and above what was needed. As all the family lived 100miles away we knew that when we weren't visiting she was having the best possible care. The whole family can't thank all at Celtic Care enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet W (Client) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are respectful and most go beyond what's called for.
I know I can ring the office anytime I have a problem and they do their best they can to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann O (Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that is given to me by the carers is excellent. I cannot speak too highly about them they all treat me with respect.

Reply from Kevin Lessells at Celtic Care Services Ltd

Thank you very much for your lovely comments, it is fantastic to read such positive reviews. The team are all delighted.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tim S (Son of Client) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic are an all-round fantastic service provider. Management team responsive and accommodating, care team engage, care and sensitive to mums requirements, reliable and on the rare occasion delayed, updates and urgency to resolve.

Reply from Kevin Lessells at Celtic Care Services Ltd

Thank you for taking the time to review Celtic Care Services. It is fantastic to receive such a positive review, it makes everyone's hard work worthwhile. I will be sure to pass on your positive comments to all the team, which I know will bring a smile to all their faces.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen G (Daughter of Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care Services very professional, never had one complaint. All the girls always have a smile on their face and do their job properly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Celtic Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Celtic Care Services Ltd is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Celtic Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Celtic Care Services Ltd

What Type of Services does Celtic Care Services Ltd offer?

Celtic Care Services Ltd offers Home Care.

How many Carers does Celtic Care Services Ltd employ?

Celtic Care Services Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Celtic Care Services Ltd to verify any information. View our terms and conditions. Celtic Care Services Ltd has a Premium Service – more info.