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Cephas Care Homecare has a Review Score of 8.3 (8.294) out of 10, based on 3 reviews in the last 2 years. Over all time Cephas Care Homecare has 9 reviews.
Review from John C (Client) published on 6 September 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Keith H (Client) published on 17 August 2023
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Overall Experience
5.0 out of 5
Reply from Ashley Noakes, Registered Manager at Cephas Care Homecare
Thank you for taking the time to complete this review and for giving us 5* for all categories! We are very happy you are pleased with our service, the carers and the management team. We love receiving feedback and acting on suggestions and improvements where they need to be made – please let us know if there is anything else we can further assist with.
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Review from M C (Client) published on 7 August 2023
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Overall Experience
4.0 out of 5
Reply from Ashley Noakes, Registered Manager for Homecare at Cephas Care Homecare
We would like to thank you for completing the review and giving open and honest feedback on the service we deliver at Cephas Care, we are glad you like the carers and they are friendly! We do appreciate your feedback on the rotas and the timings on the rota, this is something we are currently working towards to ensure service users are made aware of any updates to their rotas, including the time of the visit and carer who is visiting.
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Review from T M (Mother of Client) published on 16 March 2020
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Overall Experience
5.0 out of 5
Reply from Rhiannon Read, Deputy Home Care Manager at Cephas Care Homecare
Thank you for your comments. We pride ourselves in the service that we provide, and are so pleased that you are pleased with the service. If there is ever anything else we can do to improve the service, please let us know - we love hearing your feedback.
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Value for Money
Review from B G (Mother of Client) published on 12 November 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D W (Client) published on 7 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D H (Client) published on 26 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Audrey C (Client) published on 6 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra M (Client) published on 2 August 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.3 (8.294) out of 10 for Cephas Care Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.294 for Cephas Care Homecare is calculated as follows: ( (8 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 17 Ratings = 4.294
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Cephas Care Homecare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2022
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