Cheshire Home Care

Suite 8, 25 King Street, Knutsford WA16 6DW
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Top 20 award
10 46 Reviews
  • Cheshire Home Care, Knutsford
Cheshire Home Care is a family run care provider. With their dedicated and professionally trained team, they aim to provide the highest level of help and support to you or your family member. Cheshire Home Care prides itself on providing a personal and flexible level of care that is tailored to suit individual needs in the Knutsford and surrounding areas.

Services they provide include but are not exclusive to:

- 30 minute visits to 24 hours a day
- Personal care
- Medication assistance
- Meal preparation
- Hospital appointments
- Household support
- Social calls

The office is located in the centre of Knutsford, with a 24 hour on call service.

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Care Provided by Cheshire Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cheshire Home Care Solutions Limited
  • Person in charge
  • Amy Tod (Manager)

Cheshire Home Care Reviews (46)

Total of 46, showing 1-20
10

Cheshire Home Care has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years. Over all time Cheshire Home Care has 46 reviews.

Overall Experience

  • 45
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Date Published

46
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24

Review from P W (Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind, very helpful and very caring. They all support you in every way. I am so very pleased. I do not know how I would manage without them all, so a big thank you for everything. I am so very grateful.

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Review from John P (Husband of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been a client of Cheshire Home Care since July 2023. My wife has a very rare neurological condition and the whole team has been first class in caring for her. They are all professional people who care and the management team is always there to help and advise. Their reliability is impressive
and as long as we have been a client, they have never let us down.

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Review from J B (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the hundreds of little things, above and beyond tasks negotiated on our original contract that make all the difference, eg recognising mum had run out of paracetamol and rushing across to supermarket to get some. Last week I popped in unexpectedly; mum was worrying about something; it was so lovely
to find the carer kneeling by her side and holding her hand and gently reassuring her. We really care about each and every person we visit was her response when I thanked her and this ethos clearly runs through the heart of the company. I cannot thank them enough for all they do to help mum live as independently as possible by being both proactive and reactive to ensure all her care needs are met

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Review from D F (Friend of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has carers from Cheshire Home Care 5 days a week. Having had dealings with other care services previously, I can honestly say they provide reliable and outstanding service that is professional but done with genuine care. I have often had to call them to update information or to ask for extra
assistance, they are always willing to help and approachable. Several carers have gone above and beyond over the last few months and I have absolute confidence that any needs or requirements my friend has will be made known to me so I can act.

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Review from Roger E (Son of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Cheshire Home Care since early 2024 to help look after our proud and private elderly parents. Since meeting the team they have been nothing less than professional, caring, proactive and supportive.
Like most customers, we were not sure what support was needed with requirements changing
on a regular basis. The whole team have been very helpful, flexible and understanding and keen to ensure the right level of care was provided as and when requirements changed, sometimes at very short notice.
We have been through and are still going through difficult times as our parent's health conditions change, it's great to know that the team are there to listen and help, this not only applies to the management team but also importantly the visiting carers.
It's reassuring to have regular feedback through the app on how our parents are managing, proactively highlighting any issues or concern and also sharing good times and making these good times even better for our parents.

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Review from S D (Daughter of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, friendly manner from all the carers who are also very competent and knowledgeable. Well timed visits good communication. Great support from the office and help with any queries.
Would recommend without hesitation.

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Review from P H (Niece of Client) published on 18 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Cheshire Home Care to be caring and reliable. They looked after my aunt for over 6 months and I would recommend them without reservation. My aunt isn’t the easiest of clients but they always treated her with kindness and patience and were quick to contact me with any concerns. We used other
caring agencies but found Cheshire Home Care to be the best.

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Review from A L (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care Services Knutsford and the care nurses who visit my mum each day are caring, supportive and provide an excellent home support service. I am kept updated daily through their app and when necessary am contacted by phone or messaging apps with any additional updates or questions or anything
my mum may need or has raised during a visit.

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Review from Geoff G (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care package for my mother with Alzheimer's has been difficult. The Cheshire Home Care team did a thorough assessment of my mum's needs and discussed how best they could help. My mum now has a fantastic care package helping her every morning and evening. The team prepare food, tidy,
administer her medication (from blister pack), chat to her and make sure she is comfortable when they leave. There is an app they update after every visit detailing how the visit went, what was done and how my mum was. This is really helpful. The Cheshire Home Care team and very friendly and responsive to any changes in my mum's care plan and very accommodating to any changes in care day/time requirements. The team are very approachable and always contactable which is very helpful. I also appreciate if the team have any concerns they will reach out to me for a chat. The care provided has improved my mum's life and given me that extra help I needed.

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Review from S L (Daughter-in-law of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law speaks highly of the care team. She often says ‘they are kind and we have a laugh’ which is reassuring to hear. Initially, it was a big change for her to accept outside support, however, it’s been lovely to see the home care team develop a lovely relationship with her over the past few months,
not only as individuals but as a team and provide her with the quality care she benefits from every day. Highly recommend.

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Review from D G (Son of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's dearest wish was to spend the remainder of his life at home. Cheshire Home Care provided excellent care which allowed this to happen. All of their staff were extremely professional, efficient and also provided additional social interaction which meant Dad looked forward to their visits.
All tasks were completed with dignity, to a high standard and at a time which suited. The carers' interaction with both my father and the rest of the family was exemplary.

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Review from Nicola B (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of doing Mum’s assessment to the day she transferred into a nursing home, we were impressed with the care, respect and compassion shown by everyone. All the carers looked after Mum in a very appropriate way and were courteous and respectful in all their actions. The support given to
our family was outstanding and all the information and help given to us was appropriate and well timed. We felt supported and reassured during some extremely difficult and challenging times. Nothing was too much trouble and everyone really did go above and beyond so that Mum had the care she needed. I highly recommend Cheshire Home Care and will not hesitate to use them again. Words really do not do justice to the very high standards set and maintained and we will always be grateful.

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Review from Shaunagh C (Stepdaughter of Client) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. From first enquiry to support with transfer to residential care, all of the staff, both office and carers, were absolutely fantastic. The respect, courtesy and care shown was exactly what you want for a loved relative. This was also apparent when dealing with the family members -
the support and information provided was all helpful, but more so, correct and appropriate. If needing this type of service again I would not hesitate in returning to Cheshire Home Care.

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Review from Doris H (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the girls coming in to see me. We have lots of laughs and it is a pleasant time for me.

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Review from Cheryl H (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Cheshire Home Care enough. My mum recently moved into a bungalow in the area and I needed care for her once a day to give her her medication and to reheat a meal I provide. The whole team are fantastic, nothing is too much trouble. The carers are brilliant with Mum. She is 88 with dementia
and wasn't too keen on having any help to start with. Now she looks forwards to them coming and waves them off when they leave.

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Review from H S (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care are outstanding in all respects.
The initial introductory meeting was comprehensive and respectful of my mother's dignity.
The team are kind, caring, diligent and compassionate in caring for Mum.
They found Mum on the floor just before Christmas and Cheshire Home Care ensured
Mum had company until the ambulance arrived. They have also been excellent with the post-hip repair rehabilitation care for Mum.
They have proactively taken urine samples to the surgery when they have correctly suspected a UTI and communicate to the district nurse when another visit is required. Very disciplined medication management.
Social interaction with Mum is excellent and ensures that both physical and mental well-being is maintained.
The app allows family members to monitor the care visits which is very useful. The manager is very responsive to any questions or discussions about Mum's ongoing care.
Highly recommended and we are so pleased that we found them for Mum.

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Review from Jane W (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care have provided my mother with outstanding care over the last year. I cannot fault their dedication and consistency. I have been reliant on their support as I do not live near my mother and the care and support have meant so much to us all. Mum looks forward to their visits every day
and I have the relief and peace of mind knowing that she is being cared for both mentally and physically. The staff and carers get to know their clients and are able to gauge when intervention from doctors/hospitals are needed. They recently contacted me to say that my mum was ill and was able to up her daily visits from one to four a day at such short notice. They even sat and waited with her for doctors visits and an ambulance. I am so grateful for their care and attention. It is a hard time when your parents need care but they have taken all the stress and worry away and I know that she is having the best care possible.

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Review from Michelle H (Great-Niece of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Cheshire Home Care and explained that my great-uncle needed assistance after having COVID at Christmas and that his wife (my great-aunt) was struggling trying to cope with managing his ADLS. From first speaking to the manager and everything since nothing is too much trouble and they
are completely in tune with my uncle's needs and have been in contact with other services on his behalf when required (district nurses, podiatrist, GP, continence team) have a robust care plan and although my uncle's needs may not be as comprehensive as others at this point he looks forward to each visit and enjoys the interactions with the team.

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Review from Ian B (Son of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would strongly recommend Cheshire Home Care Solutions (CHCS) as a care provider. My mother has dementia and now requires 3 visits per day to help maintain her independence in a small flat. I live an hour away from Mum, and cannot be on hand to manage her daily needs myself. It was therefore crucial
to find a care company that communicated well and Cheshire Home Care Solutions do so to a very high standard. The carers are all lovely, personable individuals that go above and beyond to help Mum in her ever more confusing world. Over the course of nearly 2 years she has built good, strong relationships with her carers and they with her. Being a small company Cheshire Home Care Solutions has the ability to focus on details and offer direct access to managers if necessary. It has lifted a huge weight of stress and worry from my shoulders since Cheshire Home Care Solutions started to help Mum and improve her quality of life. An excellent, truly caring company.

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Review from Chris S (Son of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one Cheshire Home Care have given a first-class, professional caring service. Both carers and office staff are extremely understanding and helpful and are willing to ‘go the extra mile’ when necessary. They are highly recommended and I cannot thank them enough for the work they have done for
my mother.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Cheshire Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cheshire Home Care is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cheshire Home Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Amy

Amy Tod

Job Title: Care Manager and Director

Joined: 2008

Amy has worked for CHC for over ten years. She started as a care worker whilst at University. Amy is different than a lot of care managers in her approach to her role. She makes sure that she knows each of our clients personally, she assists in their care plans being written and will ensure she sees our clients very regularly. Amy takes her role very personally, she is available to clients and her staff 24 hours a day, via an on-call service.
She likes care to "make a real difference", she enjoys being out of the office and working in the community.
"Cheshire Home Care is lucky to have someone like Amy", "We know if we need to contact her we always can" "My mum feels safer knowing Amy will always do her best for her" are just a few of comments we have had about Amy's tireless work and we agree.


Qualifications:
LLB (Law degree) Hull University 2011
PGCE (Teaching degree) Chester University 2013
Level 5 Diploma in Leadership of Health and Social Care - The Growth Company - 2018


Frequently Asked Questions about Cheshire Home Care

What Type of Services does Cheshire Home Care offer?

Cheshire Home Care offers Home Care.

How many Carers does Cheshire Home Care employ?

Cheshire Home Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cheshire Home Care to verify any information. View our terms and conditions. Cheshire Home Care has a Platinum Service – more info.