Cheshire Home Care

Suite 8, 25 King Street, Knutsford WA16 6DW
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Top 20 award
10 46 Reviews
  • Cheshire Home Care, Knutsford
Cheshire Home Care is a family run care provider. With their dedicated and professionally trained team, they aim to provide the highest level of help and support to you or your family member. Cheshire Home Care prides itself on providing a personal and flexible level of care that is tailored to suit individual needs in the Knutsford and surrounding areas.

Services they provide include but are not exclusive to:

- 30 minute visits to 24 hours a day
- Personal care
- Medication assistance
- Meal preparation
- Hospital appointments
- Household support
- Social calls

The office is located in the centre of Knutsford, with a 24 hour on call service.

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Care Provided by Cheshire Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cheshire Home Care Solutions Limited
  • Person in charge
  • Amy Tod (Manager)

Cheshire Home Care Reviews (46)

Total of 46, showing 21-40
10

Cheshire Home Care has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years. Over all time Cheshire Home Care has 46 reviews.

Overall Experience

  • 45
  • 1
  • 0
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Date Published

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24

Review from Carolyn A (Daughter of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad needs minimal support at the moment but I am investing for the future as his needs will surely increase, Cheshire Home Care responded very quickly and flexibly to my request for a once per week visit to support him when he showers. The carer is friendly and is consistently the same person which
is great, they respond to his needs which are social as well as practical. I find the report using the Birdie App really great for me to check in on his physical and mental state each week and gives me a day off from concern about him.

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Review from Hannah F (Daughter-in-law of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care have been outstanding! I can’t praise them highly enough for the care they provide. Nothing is too much trouble and they go above and beyond. My father-in-law looks forward to his visits and chats. He has improved so much since their visits, despite the progressive nature of his
dementia. Communication is superb and each and every one of the carers are kind and professional, they know and understand my father-in-law really well so it gives us peace of mind that they will pick up on any issues quickly. The option of half hour visits is ideal for us too. I really don’t know what we’d do without them

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Review from P A (Wife of Client) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the month we had a variety of carers who were all very kind and considerate. Nothing was too much trouble and they all dealt with everything calmly and patiently.

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Review from Julia M (Daughter of Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Cheshire Home Care when my mum needed some support and company. She is fairly independent but recently diagnosed with early dementia and was getting a bit upset and frustrated.
Cheshire Home Care had been recommended to me and when I made contact I felt comfortable talking with them and
they really sounded perfect for my mum.
They did a thorough introduction visit, getting to know Mum and what she likes/dislikes.
Since the carers have been visiting Mum, approximately four weeks, I’ve noticed a huge improvement in Mum's mental health and she has even been out on her own (by taxi) to have her hair done!
Even though Mum doesn’t need much physical help, the regular visits by the carers have proved invaluable to her mental health and happiness
I’m so pleased we took action now and not wait for Mum to deteriorate. Her quality of life has improved dramatically.

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Review from P S (Niece of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, flexible and helpful team. They readily adapt to optimise independence and dignity. Very happy with service provided. Managed from a local base...very knowledgeable and experienced leadership.

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Review from Melanie W (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care are outstanding in all respects. The team are kind, caring, diligent and compassionate in all that they do. They do their utmost to accommodate all requests without hesitation, always putting my lovely Mother and her welfare first. My mother would not have been able to remain in her
own home after the heartbreaking loss of my father without their kindness, care and support. She really looks forward to their visits, during which they make her laugh and feel happy once again. Each and every member of the team are superb. The highest standards we could have possibly wished for whilst also being highly professional. We are very grateful to each and every one of the team.

Reply from Amy Tod, Care Manager at Cheshire Home Care

Thank you so much for your kind words, Melanie. It is our pleasure to look after your mother and she is very lucky to have such a lovely daughter.


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Review from Peter D (Son of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and very professional in their approach to the care provided. Social interaction is excellent and ensures that client wellbeing is maintained. The app allows family members to monitor the care visits which is very useful. The only improvement to make would be to allow return
communication via the app.

Reply from Amy Tod, Director at Cheshire Home Care

Thank you for your review. We are very lucky to be able to provide care to your mum. I will pass your comments on to our care monitoring system regarding the two way communication on the app.


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Review from Frances P (Daughter of Client) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be eternally thankful for the wonderful support provided by Cheshire Home Care throughout my 93-year-old mother's rehabilitation.
The manager, deputy manager and all the team are five-star and I cannot recommend them highly enough.

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Review from Jeanette W (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care are extremely professional. The care team who support my mother are wonderful. They treat her with such care and respect - nothing is too much trouble. My mother was very reluctant to have carers in her home. Now she looks forward to their visits. In addition to the care they provide
for my mother, the company makes sure that I am well informed at all times and are always there to advise. I would thoroughly recommend them.

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Review from Christine T (Wife of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is fabulous, the staff are knowledgeable, kind, helpful and friendly. Always on time, phone if going to be late. The management are wonderful, no problem too small or large that they will try their utmost to sort out.

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Review from Rosemary P (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care really are an outstanding company and I wouldn't hesitate to recommend to anyone. The management skills are top class meaning that from the start, the staff feel valued and cared about. The carers themselves are the most amazing, caring individuals I have ever had any contact with.
Every single person has helped our family to care for my dad and keep him in his own home. They regularly go beyond their duty and nothing is too much trouble for them. The main thing is that they make my dad happy, they genuinely care for him and he always has a smile for them. His welfare and happiness are paramount to each and every one of the staff every single visit.

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Review from Pauline H (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team do everything they can to look after my mother and go out of their way to care for her. For example, when her central heating broke down they did lots of beyond the call of duty to ensure she was kept warm and safe.

Reply from Amy Tod, Managing Director at Cheshire Home Care

Thank you so much for your lovely review Pauline. Your mother is a delight to care for and our staff really enjoy their time with her.


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Review from Marguerite M (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cheshire Home Care are wonderful. I have had a couple of occasions when I had to change the times of the visit due to certain circumstances and they have been so accommodating. The care staff are great.

Reply from Amy Tod, Managing Director at Cheshire Home Care

Many thanks for your lovely review Margo. Your father is a pleasure to look after.


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Review from Dorothy S (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are wonderful I really can't thank them enough. The managers keep me well informed about my mother's health and well-being and the new app is also a lovely extra to feel more in touch with my mother when I can't be there to visit. My mother is so comfortable and happy with her care and
it enables her to stay in her own home as she wishes. Thank you all so much.

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Review from Ross T (Friend of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love consistently delivered by the manager and her team is beyond exceptional. They have been there for us 24/7 and we couldn’t ever be without them. The attention to detail, love, friendliness and care we receive off them is incredible. They have transformed our lives and they are always
there to help or reassure us with any concerns. Always thinking ahead, this care team are the best in their field. Every carer has a fantastic personality and is consistent with time-keeping, standards and professionalism. Most of all, dignity and compassion are forefront in their care. We are blessed to have time team in our lives.

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Review from Joanne P (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers are lovely people and they strive to offer a fantastic service to all of their customers. They always go above and beyond to make sure every task is complete to a very high standard. They always contact you if something isn’t right being the medication or any concerns about your loved one.
My mum wasn’t happy to have carers put in place but now they are we think of the staff to be part of the family. There is only a small team and all the staff are lovely and kind. If you need help I would totally recommend this team.

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Review from Lynne (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed by all aspects of the professional service provided by Cheshire Home Care. The team is very well-organised, reliable, flexible and extremely responsive. There have been several occasions when a member of the team has "gone the extra mile" for us. I would have no hesitation
in recommending this care provider.

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Review from Valerie T (Daughter of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Cheshire Home Care. Everyone is friendly, professional, caring and approachable. My mother currently only has a small amount of care which is undertaken with care, compassion and dignity. Very happy to recommend them to any family about to undertake this 'journey'.

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Review from R B (Granddaughter of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Cheshire Home Care Solutions provided to my grandmother was excellent.
All of the care staff and management team really did care about her and allowed her to remain at home for as long as possible. The care she received made a huge difference to her last few months of life and all of the
family are very grateful for this.

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Review from Linda H (Daughter of Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You provide an excellent service and allow me to be flexible with mum's care to fit in with her and my needs.
Lovely staff that you have given me peace of mind.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Cheshire Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cheshire Home Care is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cheshire Home Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Amy

Amy Tod

Job Title: Care Manager and Director

Joined: 2008

Amy has worked for CHC for over ten years. She started as a care worker whilst at University. Amy is different than a lot of care managers in her approach to her role. She makes sure that she knows each of our clients personally, she assists in their care plans being written and will ensure she sees our clients very regularly. Amy takes her role very personally, she is available to clients and her staff 24 hours a day, via an on-call service.
She likes care to "make a real difference", she enjoys being out of the office and working in the community.
"Cheshire Home Care is lucky to have someone like Amy", "We know if we need to contact her we always can" "My mum feels safer knowing Amy will always do her best for her" are just a few of comments we have had about Amy's tireless work and we agree.


Qualifications:
LLB (Law degree) Hull University 2011
PGCE (Teaching degree) Chester University 2013
Level 5 Diploma in Leadership of Health and Social Care - The Growth Company - 2018


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cheshire Home Care to verify any information. View our terms and conditions. Cheshire Home Care has a Platinum Service – more info.