Cheshire Home Care

Suite 8, 25 King Street, Knutsford WA16 6DW
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Top 20 award
10 46 Reviews
  • Cheshire Home Care, Knutsford
Cheshire Home Care is a family run care provider. With their dedicated and professionally trained team, they aim to provide the highest level of help and support to you or your family member. Cheshire Home Care prides itself on providing a personal and flexible level of care that is tailored to suit individual needs in the Knutsford and surrounding areas.

Services they provide include but are not exclusive to:

- 30 minute visits to 24 hours a day
- Personal care
- Medication assistance
- Meal preparation
- Hospital appointments
- Household support
- Social calls

The office is located in the centre of Knutsford, with a 24 hour on call service.

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Care Provided by Cheshire Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cheshire Home Care Solutions Limited
  • Person in charge
  • Amy Tod (Manager)

Cheshire Home Care Reviews (46)

Total of 46, showing 41-46
10

Cheshire Home Care has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years. Over all time Cheshire Home Care has 46 reviews.

Overall Experience

  • 45
  • 1
  • 0
  • 0
  • 0

Date Published

46
6
6
22
24

Review from Winifred R (Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of girls who come to me, I don't know how I could manage without them all. They never let me down, always ready to help. I class them as my friends, not just my carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V H (Daughter of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheshire Home Care Solutions have provided and still provide excellent care for my mother. All the staff are professional, experienced, pleasant and very caring. Communication with all staff is excellent, either in the book or by phone or personally. Thank you to the manager and team.

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Management

Treated with Dignity

Value for Money

Review from B R (Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and reliable.

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Management

Treated with Dignity

Value for Money

Review from Gwendoline B (Client) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the most caring thoughtful ladies. I look forward to team visits.

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Review from Lynn G (Daughter of Client) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and support my mother has received. All the staff are lovely - very helpful, friendly and caring. There is always someone on hand to discuss any problems or worries.

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Management

Treated with Dignity

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Review from Judith (Niece of Client) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Cheshire Home Care for our aunt, the carers were so lovely and caring, they made a huge difference to her daily life. I can’t thank them enough for their support and professionalism. I would definitely recommend them!

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Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Cheshire Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cheshire Home Care is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cheshire Home Care is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Amy

Amy Tod

Job Title: Care Manager and Director

Joined: 2008

Amy has worked for CHC for over ten years. She started as a care worker whilst at University. Amy is different than a lot of care managers in her approach to her role. She makes sure that she knows each of our clients personally, she assists in their care plans being written and will ensure she sees our clients very regularly. Amy takes her role very personally, she is available to clients and her staff 24 hours a day, via an on-call service.
She likes care to "make a real difference", she enjoys being out of the office and working in the community.
"Cheshire Home Care is lucky to have someone like Amy", "We know if we need to contact her we always can" "My mum feels safer knowing Amy will always do her best for her" are just a few of comments we have had about Amy's tireless work and we agree.


Qualifications:
LLB (Law degree) Hull University 2011
PGCE (Teaching degree) Chester University 2013
Level 5 Diploma in Leadership of Health and Social Care - The Growth Company - 2018


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