Cheshire Homecare Services Ltd

Fidelity House, 12A Stocks Lane, Chester CH3 5TF
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8.0 2 Reviews
  • Cheshire Homecare Services Ltd, Chester
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Care Provided by Cheshire Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Cheshire Homecare Services Ltd
  • Person in charge
  • Debbie Baker-Leigh (Manager)
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Cheshire Homecare Services Ltd Reviews (2)

8.0

Cheshire Homecare Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Cheshire Homecare Services Ltd has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
1
1
1

Review from L M (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Cheshire Homecare Services provided for my mum was outstanding. She had motor neurone disease and as she cruelly declined in every way, she was mentally totally aware of what was going on. The carers started when her ability to wash and feed herself reached a point where we needed help, through
until she lost all mobility and all speech. The carers genuinely seemed to care for her and came in bright and cheerful, talking to her even when she could no longer talk back. By the end, when she couldn't even write or text, they still gave her their time and attention. As Mum's final days approached, CHS helped us tremendously with Social Services as SS refused to revisit her care package. CHS helped us to get her in the final respite care home. Mum died a few weeks later but throughout her dreadful illness, the carers treated her with kindness, consideration and respect. I would highly recommend them to anyone looking for a more personal approach to care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley (Daughter of Client) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Full of broken promises, do not follow instructions of care needed, absolutely appalling, wouldn't pay milk bottle tops, let alone £16 for half an hour care! I would really like to tell everyone what made us as a family not use this company, but because we challenged their competency, they withdrew
care. I would have thought it was more professional to resolve the issues with the family. But, they prefer to bin you off and move on to the next poor client!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Cheshire Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cheshire Homecare Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cheshire Homecare Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cheshire Homecare Services Ltd

What Type of Services does Cheshire Homecare Services Ltd offer?

Cheshire Homecare Services Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cheshire Homecare Services Ltd to verify any information. View our terms and conditions. Cheshire Homecare Services Ltd has a Basic Service – more info.