Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 195 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care provides outstanding, personalised homecare in East Suffolk and live-in care right across England. Rated 'Outstanding' by CQC twice in a row (July 2019, December 2016), it has been owned and run by the same local family since 1991.

Christies Care has grown solely through word of mouth recommendations. Its clients are delighted by the fact that carers proactively help people to live as independently as possible, at home. Its clients therefore actively recommend the company to others.

Also, Christies Care's carers actively recommend their friends as carers; about 60% of all of its carers come through word of mouth recommendation from existing carers.

Christies Care invests in award-winning carer training and recruitment. This rigorous process means that the company selects only the best carer candidates. Because Christies Care has such well-trained and selected carers, they get on well with their clients and do an outstanding job.

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Care Provided by Christies Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Charlotte Driver-Young (Registered Manager)

Funding & Fees Guide for Christies Care Ltd

  • Prices

  • Our hourly domiciliary care starts at £30 an hour.
    Live-in care (having a carer live-in with you, giving you 1:1 care all the time) tends to be around £1,625 a week

Christies Care Ltd Reviews (195)

Total of 195, showing 1-20
9.8

Christies Care Ltd has a Review Score of 9.8 (9.765) out of 10, based on 37 reviews in the last 2 years. Over all time Christies Care Ltd has 195 reviews.

Overall Experience

  • 155
  • 34
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Date Published

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Review from Catherine B (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful respite carer for my dad when he wasn't very well, she was brilliant with him and he has asked if she can come back again. Overall our experience with live in care and hourly care has been excellent and I cannot recommend Christies Care enough.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for your review. The feedback you have given on our carer is lovely. I am very pleased we have been able to help your dad.


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Review from Flora G (Daughter of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by and grateful for the amazing level of care provided by two carers. Both brought such warmth, professionalism, thoughtfulness, sensitivity, good humour and utter reliability to their work. My parents' health improved greatly as a result of this continued dedicated help and
the whole family has benefited from knowing our two precious elders are in safe hands. The support team have worked at short notice to meet our needs and we could not recommend the company more highly. Thank you!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for your review. It is amazing to hear the positive impact our carers have had with your parents. The feedback you have given on our carers is lovely. I am very pleased we have been able to help your family in this way.


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Review from Abigail W (Daughter of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not talk more highly of the live in carer, who looked after my father whilst we were away for a few days. She was exemplary, she got the measure of my father straight away and made a real bond with him. When asked by Christies Care if I would be happy to have the carer again, I responded that
I would positively ask for her in future.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. It is amazing to hear your feedback on our carer and how she made a real bond with your father straight away.


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Review from Susan K (Niece of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old aunt contracted a chest infection that weakened her to the point where she fell trying to go to the bathroom. Christies Care were able to supply live-in respite care from the following day.
The carer they supplied was brilliant and my aunt was delighted with the care, support and encouragement
to regain her mobility. Her carer was an excellent companion, accompanying my aunt to lunch and social engagements to maintain her normal lifestyle.
Thank you to all at Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our carer. We are happy to be able to assist your aunt with maintaining her normal lifestyle.


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Review from Guy R (Husband of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came to look after my wife for a few days last week met or exceeded my expectations. This was the first time I was able to take a break in a couple of years and it was great to be getting positive feedback whilst away.
Christies Care Ltd's management also impressed.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our carer, management and feedback. We are happy to be able to assist you with having your break.


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Review from James A (Son of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a live in carer move into our home to care for my elderly mother for two weeks so we could go on holiday. The communication before hand with Christies Care was very good and the carer was exceptionally helpful and good humoured with my mother. The carer built up a great rapport and kept us in
the loop, enabling us to answer any quick questions whilst we were away. Our teenager was home for the second week and again, they got on very well with the carer. We have no hesitation whatsoever in recommending Christies Care 24/7 live-in care package and will certainly use them in 2025 when we go on holiday.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am so pleased to hear your feedback around our communication. We look forward to assisting your family and your mother again next year.


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Review from S G (Son of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of using Christies Care to provide respite care for my father several times over the last 18 month. In all cases, the carers were all fabulous and embraced the needs to adapt to my mum and dads unique requirements. The back office team also kept in contact regularly making sure
the next block of care was timed perfectly. All in all a perfect service that made mum and dad feel confident and secure in the care provided.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this kind review. It is good to hear our carers and office team provided a great service. I am particularly glad to read how our carers and office team had the ability to enhance confidence and security within your mum and dad in the care we provided.


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Review from D B (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a live-in Christie's carer for about two months now. She was initially very reluctant, but soon responded to the well-trained, tactful, discreet, and friendly carer. After two weeks she had to move to another pre-arranged booking and we were very sorry to lose her, but the new lady
was equally good and had to cope with a deterioration in my mother's condition after a fall while out with my brother. The carer has been very flexible and has been quick to find ways to calm and reassure my mother. She has also been very tactful and flexible in her dealings with the wider family. Christie's new client team are quick to respond and have provided very sensible and useful advice. I chose Christie's because of their commitment to training and their outstanding CQC rating. The carers also report that they are well looked after and I am sure this is reflected in the care they are then able to provide to much loved family members. I have been very impressed.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so happy to hear this, and thank you very much indeed for the review. I am particularly glad that our carers were able to overcome your mother's quite understandable reluctance and make it a success.


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Review from Robert W (Son of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been a strange year since my dad passed away leaving Mum on her own in their house. However with these guys giving Mum the best possible care and attention it's been a bit easier. Having the updates from the care team has put our minds at rest on countless occasions. They've shown compassion and
the highest professionalism many times. I can recommend these guys enough.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for such a kind review, especially having gone through a difficult time.


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Review from B R (Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was trustworthy, very personable, and easy to be around. She was highly adaptable and fully responsible. The carer was not intrusive but empathetic. She was flexible and relaxed. Her response to the circumstances and environment of the client was excellent. She reacted positively to many frequent
visitors and the general comings and goings of employees, neighbours, and friends. The carer was highly organised and ensured that both the client and the house were left in good order when she left.
The carer was a perfect fit for this client!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very glad that the carer was empathetic and easy to be around - that's something we pride ourselves on and carefully select and train the right people.


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Review from I P (Daughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service we received from Christie's. Both carers they provided were very well matched to my mother's temperament. They were good company for my mother but respectful of her wishes, in particular understanding that they were living in her house. They dealt with her medication correctly
and knew when to seek help when her condition deteriorated. We all loved having them around. The Christie's team was always easy to get hold of on the telephone and checked in with us on a regular basis though not too often. Would definitely recommend it.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Lovely to read. I am particularly glad that the carers fitted your mother's temperament. In fact we measure this success rate, which hovers around just above nine out of ten.


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Review from W S (Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been a client of Christies for 12 years, in that time majority of support workers I've had have helped me to live my life on my terms. I have found most support workers to be well-trained, calm, empathetic, and understanding of my needs. On the rare occasion when I do have an issue office staff/local
area managers are always keen to listen and understand what the issue may be and work with me to provide a resolution satisfactory to all parties. Support staff have made a real difference to me and many enable me to thrive not just survive. Most support workers provide a high standard of support that meets all of my needs including my wider emotional and social needs. What sets Christie's apart is their high-quality training, furthermore, I have regular contact with the office and local area manager and this is the key to a good working relationship, keeping those communication channels open. This enables me to be honest with them and know that what I say will be taken seriously.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review. I'm delighted to read that your support workers have let you live your life on your terms; exactly what they should do!


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Review from R E (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christie's carer was very kind with a great sense of humour. She was very skilled at supporting my mother in a gentle and discreet way whilst making her smile. She also got on well with my mother's partner and was very good at providing detailed records which reassured me that everything was going
to plan.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

This is lovely to hear. I am particularly glad to read that our carer was good at giving gentle and discreet support; that's something we pride ourselves on.


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Review from James M (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christie's were wonderful looking after my mother after a bad fall and several weeks in hospital. The care arranged by social services was clearly inadequate and we were at our wit's end trying to look after her. We were recommended Christie's by a family friend and they sorted everything out, after
a phone call on Tuesday they were able to get a live-in carer in on Thursday ahead of the long Easter weekend. Both carers we had were extremely professional and took care of all Mum's needs. The agency kept in touch constantly and sent various staff rounds to check how everything was going.
A very good service would not hesitate to use them again.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for such a kind review. I am particularly glad that the team was able to get you a carer so fast; it is something we can pretty much guarantee, because people do tend to want care in an emergency and our job is to get them that care when they want it.


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Review from J R (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had a waking night carer for two weeks. She was absolutely lovely and very friendly and caring. She always reported to me in the morning about how my father had been at night. I can thoroughly recommend.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that it worked and that our carer was indeed friendly and caring, thank you very much for this review.


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Review from K B (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly we had a terrible experience with Christies Care. We chose them as they are local, family run and we felt that they would ensure we had well-trained carers that lived their values.
From the beginning things weren't great, Christies kept reducing the hours they were prepared to work at night,
and whilst two of the carers were good, the other three were not: one expected my mum to clear up after her; one let my dad have a nasty fall that was avoidable and spoke to him in a very uncaring way (right up in his face, pointing viciously and having a go at him - he looked terrified), and the third carer ignored him when he needed help.
My dad was a lovely man and would do anything to help anyone; yet when he needed help he was treated so badly by Christies. When I complained to Christies, they said they didn't believe me and would do nothing about it, therefore these carers are still working within Christies. I cannot recommend Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very sorry that you cannot recommend us. Thank you very much for letting me know your feelings. I believe you know my direct contact details, so if it would be useful, we can discuss our differences of opinion, whenever you want. It is extremely unusual that we have an unhappy client, so thank you again for sharing your feelings.


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Review from Patricia D (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After being unexpectedly readmitted to hospital postoperatively in early March 2024 it rapidly became impossible for me to rely on village friends and thus I requested professional help with domestic, pet care, and driving. Christie's Care Company was recommended to me by two villagers already using
care support. The speed with which I was visited, assessed, and then offered a carer was 48 hours, which I thought was incredible. My first carer arrived three days later. I was phoned by Christies Care on my birthday to congratulate me and I felt this was extraordinary attention. I have had three 24/7 carers to enable me during my convalescent stages and a couple more hospital readmissions. My needs have been managing the house and domestic responsibilities in my absence, which includes total pet care, and driving me whenever needed. The last two carers were lovely people - attentive, reliable, good drivers, easy company, and shared a similar sense of humour so we laughed a lot together.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for such a wonderful review, I'm very glad that everything worked so well and that our carers were right for you.


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Review from J D (Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christie's was responsive and helpful when we contacted them and put all the arrangements in place with professionalism. We were very pleased with the service provided and have used Christie's in the past for our family.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I'm glad that we were responsive; it is something we have worked on for years, and pride ourselves on. And most importantly, I'm very glad that you were pleased.


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Review from J C (Husband of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout. We were at first disappointed not to have a carer whom we had used before, but the 'substitute' carer was equally good - relatively new to Christies, but clearly well-trained. She adopted just the right approach to dealing with my wife, who has mild dementia.

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Review from Sara I (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was wonderful to my mother and father. They described her as 'perfect in every way'. She took time to get to know them both as people and what was important in the care regime to them and how they liked to live. She quickly worked out the deal breakers, the ways to a quick win with both parents
and, as a family, we could not fault her. Big thanks to her and the Christies team.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Christies Care Ltd is calculated as follows: ( (186 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 217 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (1)

Charlotte

Charlotte Driver-Young

Job Title: Operations Manager and Registered Manager for Christies Care Ltd

Joined: 2020

Charlotte Driver-Young
OPERATIONS MANAGER AND REGISTERED MANAGER FOR CHRISTIES CARE LTD


Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”


Frequently Asked Questions about Christies Care Ltd

What Type of Services does Christies Care Ltd offer?

Christies Care Ltd offers Home Care.

How many Carers does Christies Care Ltd employ?

Christies Care Ltd employs 750 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Christies Care Ltd to verify any information. View our terms and conditions. Christies Care Ltd has a Platinum Service – more info.