Review from Amanda G (Daughter of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience

Excellent service provided by Christies Care, from the initial enquiry right through to the delightful live-in carers who look after my mother. Communication is timely and relevant by all members of the Christies team and I really feel that my mother's well-being, dignity and care needs are always at

the forefront of everything the agency does. Christies Care has allowed me to return to being a daughter and I have no hesitation in recommending them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so glad that our team were able to allow you to, as you put it, "return to being a daughter" - this is praise indeed, thank you very much.

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Review from P J (Husband of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience

Organisation/administration seems quite good. Regular contact from Christies Care. Only experienced two carers so far. It is taking some time to break the ice with my wife, who is resistant to outside help, but progress is being made as carers become tuned in to what is required - what approaches work

and what do not. One carer is very limited in helping with cooking. Both have been willing and wanting to be involved.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for this review. It is always hard to get used to having outside help; it takes time to get used to it. But I am glad that progress is being made.
In terms of the cooking help, this is very interesting and thank you for pointing it out. In fact, we have a programme looking at cooking and how we can improve, which just kicked off this month. It should start to feed through to the carers in the early part of next year.

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Review from Elaine P (Sister of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

We have only been having a carer for my sister for five weeks, but I can honestly say that the carers are excellent. So far, we have had two for three weeks and one for two weeks; they have done everything that is required of them, and my sister is very well cared for by them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very pleased that the carers are excellent and that they care for your sister well. This really shows that our efforts in recruiting the right carers and giving them the best training really do work.

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Review from Andy V (Son of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience

For the last three months, my father has received live-in care with Christies Care. He is very weak and some days he finds it difficult to think and communicate. # I have been very impressed by the Christies carers. They are always there for him, they are skilful and patient and they give him time to

communicate and listen to what he says. They operate with scrupulous honesty. We feel very relieved to have found this company.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for your comments, you are right when you say that our carers are very impressive; they are the most important part of our team and we are extremely proud of them.

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Review from M G (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience

We have been very happy with the care and support both from Christies Care as a company and the individual carers they provide. My father is receiving palliative care and this time has been a roller coaster both in terms of his care needs and emotionally for all of us. The carers have all, without exception,

adjusted to the changing circumstances and have treated him with dignity and respect. They have all been incredibly caring and nurturing individuals. They make him smile.
I have no hesitation in recommending Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for such a good review and I am so very glad that the carers were so adaptable. We do emphasise this to them all but it is particularly lovely to see that it turns out to work in practice.

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Review from Judith D (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience

It was so reassuring knowing that the carer was there if Mum needed her. The organisation of the live-in carer was very efficient and prompt. The carer made contact before she arrived and had researched Mum's conditions and thought about the best way to support her when she arrived. She was very calm

and patient with Mum. It gave me a few weeks' break when I didn't need to worry about Mum.
I would definitely use Christies Care again.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for such a kind review. You have said just what I hope people will say, that we take away worry. I know that when we looked after my grandmother, my mother said that it was the first time she hadn't worried for three years. I am so glad that we can do the same for others.

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Review from K R (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience

We had an overall good experience with Christies Care. Mum seemed happy with all the care given. The carers managed with a changing and sometimes challenging situation admirably. Christies communication was clear, easy and proactive. The app helped us all keep up to date with Mum's care. We have some

nice memories from photos that were kindly taken. The company chooses the care carefully and fits to each person in need.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for the kind review, I am glad that our communication was clear and easy, as you know, communication is one of the most important things needed to make anything a success. Also, lovely to read that the carers managed admirably.

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Review from John G (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

From the moment I engaged Christies Care, I was incredibly impressed not only by the professional approach of the whole company but, more importantly, the loving care and attention the live-in carers showed to my mother. In her final days, she was in and out of hospital and both live-in carers went

above and beyond to make sure even when they were not with her they showed great dedication, love and care.
They not only kept me fully informed but were a great solace to my wife and I, in what were very trying circumstances.
My mother also had her beloved black labrador at home with her and again the carers looked after him with no hesitation.
I would recommend Christies Care to anyone who wanted live-in care of the highest quality.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that everything worked well and that your mother was able to be at home with her dog. Thank you so very much for such a kind review.

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Review from V R (Wife of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience

I care for my husband 24/7 and had a week's holiday arranged; the first in three years. Our son was due to step in for the week but got Covid.
Happily, arranged by our local surgery, Christies Care were able to arrange live-in care at a few days' notice.
I was able to avoid cancelling and enjoyed

a lovely break with my sister, knowing that my husband was being professionally cared for.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. Giving people a break from their family responsibilities is a key part of our business. It's what we are there for. I am so glad that you could have a good break and that our carer could give you that reassurance that your husband was properly looked after.

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Review from Henrietta M (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

Christie’s have been absolutely brilliant at providing a series of live-in carers to my mother following an injury. Christie’s selected a carer at short notice who was fabulous. The carers have had to deal with a series of challenging circumstances - my mother getting very ill and needing hospital,

a family weekend away with us, and a scammer targeting her. On each occasion, the carers have shown empathy and the quality of their training. They have been full of good suggestions on how we can help my mother continue to live independently. I strongly recommend them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Brilliant! I am so glad our carer did well. And it is dreadful to read that your mother was targeted by a scammer, I'm so glad that it worked out OK.

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Review from Emma R (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

Thank you Christies Care for helping me through a hellish time. My father died on 16th May, having nursed my beloved stepmother on his own. She needs 24/7 care. I live four and a half hours away. Your carer, who is wonderful, was in place within a week. She's already been there a month and we love her.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that we could help, this is just what we're meant to do. And that our carer is such a success - our carers are indeed a great bunch of people.

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Review from James G (Son of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience

Our carer has been an absolute star. Our mum was completely independent, and fiercely so, before catching Covid and being hospitalised for a month. So returning home, to a carer in the house 24/7, was always going to be a challenge.
But our carer immediately settled Mum, made her feel back at home

again. Mum had been super-resistant to any help previously - refusing any help with phones, meds, doctor's appointments, eye and hearing checks, etc, etc.
But our carer has been able to take complete control, being proactive in setting Mum back up on her feet, whilst giving her agency. And our carer's reports to the family have been some of the best that I have ever seen, including from my business corporate life. Five stars. Thank you.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am so very glad that the carer has been able to be both proactive and take control while at the same time making sure that your mother keeps her agency; often a difficult balancing act.

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Review from Sarah P (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Although relatively new to working in partnership with Christies Care the experience to date has been wholly positive. From the initial telephone enquiry, our queries have all been addressed swiftly and professionally. It was clear from the initial assessment process prior to care commencing for my

mother that they aim to provide individualised care for clients and this has proved to be the case. We were looking for a quick start to live-in care as my mother was being discharged from hospital and whilst Christies were understandably unable to provide this immediately they were very clear with expected time frame which was accurate. Since care for my mother has been in place, one month, she has received support and encouragement in her rehabilitation from her carers who have worked very collaboratively with her to meet her needs with very positive results, providing some peace of mind not just for my mother but for the family as a whole.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review, I am so very glad that our team have worked collaboratively - collaboration is part of our commitment and a key to success.

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Review from David G (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Christies Care have provided live-in carers for my mother from 2008 to 2022. The carers have been trained and capable and many have become good family friends. Christies administration has been excellent.
Mother lived to be 104, staying in her own home with daily outings for morning coffee and sometimes

cake.
From our personal experience, I can recommend Christies Care and take this opportunity to thank them for the love and care given to my mother.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for such a kind review. I am very proud of and grateful to our carers who really do make a huge difference to our clients and their families.

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Review from S D (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

We had to put care in place at short notice for my mother during the pandemic and Christies Care helped us with efficiency and support. We find their carers to be of a consistently high level and the team are keen to receive feedback when things don't quite 'gel' for one reason or another and take this

into account when fixing future rotas. From the top down it feels as if the team are always looking for ways to improve their service. Because of my mother's needs, she finds the changeovers difficult but we are all learning how to manage this and Christies have been happy to leave the main (and utterly exceptional) carer in situ for good periods of time to help with this. I find the carers very good at working with us and keeping us updated so that we can hopefully have a sense of mutual support. The responsibility they shoulder for their clients and their daily care with limited break times is admirable and so much appreciated. I am very happy to recommend Christies to others.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am very glad that you have found us to be efficient and effective. In particular, thank you very much for agreeing to recommend us to others. This is the standard we are proud of: if someone will recommend us, we must be good.

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Review from J R (Son of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

The service Christies Care have provided has been first-class in every respect. The last two years can’t have been the easiest environment in which to operate; nonetheless, Christies have provided our dear, demented, mother (93) with a succession of excellent live-in carers. Where there have been issues

- and there have been few - the company has resolved them quickly and without fuss. Critically, they have put in place a team that is well suited to our mother’s needs, which is very reassuring for our father (91) and my brothers and me.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that we have done the right thing, that our carers have been the right sort of people to do what we believe in, which is to make life better.
Thank you very much indeed for writing this review.

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Review from I R (Relative of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

All carers have been excellent. Only complaint is that carers change after a few weeks - not good for a dementia sufferer whose short term memory is gone. Otherwise, I can't fault the care given. We couldn't manage without it. My husband's aunt is 96, seems a lot healthier than before she had care.

The carers look after her well and go beyond the call of duty to make arrangements, such as appointments, that we would have had to deal with before. They also prepare meals, administer medication, do the shopping and washing and keep the house clean as well as providing company and mental stimulation. Many thanks to them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am really glad that this works well and that the carers go beyond the call of duty. It is unfortunate that the carers change after a few weeks but we find that it is essential that the carers have a good rest. A well-rested carer is miles more effective than one who is exhausted. Thank you very much indeed for this review.

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Review from Simon H (Brother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Very good communications (by phone) with the care setting up team. Details followed up and confirmed by emails. All very efficient. Care provided is reliable and to a high standard. Easy to contact the main office and speak to a member of staff.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am really happy to read this review - we spend a huge amount of time and effort to set up a team well and to make sure that the background work is efficient and effective.
The most important though is that the care is of a high standard, I'm very glad that it has been.

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Review from Mark F (Son of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

The carers have all been fantastic with my parents and have coped with changes of plan at short notice because of people testing positive for Covid. Living three-hours drive away, I have not been worried about their care in the two years since we took on our first Christies Care carer. Superb!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for this. Covid has been a nuisance, especially when carers test positive. But we have (thanks to our fantastic carers who have been amazingly adaptable) managed to cope and always make sure that our clients have the care they need.
I am particularly pleased to read that you have not been worried since our carers came. That is one of the things our carers do - they stop our clients' relations from worrying.

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Review from M A (Sister of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

My brother has had Christies Care carers for sixteen years after his aneurism in Spain. After a year in neuro-rehab in the UK, he moved into a flat with Christies carers providing support. He has made great progress over the years with the help of his carers, despite his short term memory problems.

They have been proactive in improving his brain function with outings, crosswords etc. They get on very well with the family and show initiative in overcoming any problems. They are reliable in taking him for medical appointments and reporting back any results. They are very professional and well trained and I would recommend them to others in need of home care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

This review is fantastic, thank you. In particular, I am so glad that the carers have actually managed to make your brother's life better and improve things. They are certainly there to do that. Our carers are not just there to keep someone safe and well, they are there to help their clients have a more full and active life than they would have had otherwise.

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