Review from M A (Sister of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

My brother has had Christies Care carers for sixteen years after his aneurism in Spain. After a year in neuro-rehab in the UK, he moved into a flat with Christies carers providing support. He has made great progress over the years with the help of his carers, despite his short term memory problems.

They have been proactive in improving his brain function with outings, crosswords etc. They get on very well with the family and show initiative in overcoming any problems. They are reliable in taking him for medical appointments and reporting back any results. They are very professional and well trained and I would recommend them to others in need of home care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

This review is fantastic, thank you. In particular, I am so glad that the carers have actually managed to make your brother's life better and improve things. They are certainly there to do that. Our carers are not just there to keep someone safe and well, they are there to help their clients have a more full and active life than they would have had otherwise.

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Review from M H (Relative of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Very caring, honest and reliable carers. Happy to help with lots of things. I was anxious to have an unknown person in our house but it has worked seamlessly.
I am so grateful to have found a very genuine agency!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so glad that the care worked so well. I quite understand your anxiety about having an unknown person in your house (I would feel the same) but I am delighted that everything worked well despite this.

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Review from L F (Mother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Christies Care carers have always been professional, caring and knowledgeable. Over the last six years, they have got to know my daughter and her complex and variable needs.
They have enabled my daughter to feel safe and supported in these difficult times. They have always communicated with me when

necessary in an appropriate and professional manner.
Thank you.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for writing this review. I am glad that we have enabled your daughter to feel safe and supported for six years and I hope that we can carry on for more than another six!

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Review from Patricia M (Next of Kin) published on 3 March 2022
Submitted via Website • Report

Overall Experience

I needed seven days, 24/7 live-in respite for the friend I've been looking after post hospitalisation. Christies Care was recommended (by one of the company's ex carers) when I was unable to find a residential place for him. Everything was arranged quickly, efficiently and with a great deal of compassion

and support for me as well as being closely listened to regarding the needs of the client. My friend was very worried about being left in the total care of a stranger living in his home but quickly settled during the 24-hour handover. The carer was well versed in Korsakoff syndrome and managed to engage my friend in stimulating activities and use distraction techniques. They provided meals exactly as requested and maintained good hydration. My friend was well and happy and the house was immaculate on my return. If ever the need for live-in care arises again I won't hesitate to use this service again. Highly recommend.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for this review. I am particularly delighted that one of our ex-carers would recommend us, as we know that a recommendation from a carer (who knows exactly how things work) is worth a huge amount.
I am very happy that you had such a good experience.

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Review from R P (Mother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Christies Care carers are generally well trained, friendly people. They are experienced and empathetic and show great initiative. Christies are quick to resolve any issues that may arise if client and carer do not 'gel'.
We rarely have any issues and have been with Christies for seven years.
Recently

Christies have tried to change carers and hand over day or time at very short notice which has caused huge anxiety for my adult daughter and for me reorganising my work schedule. Due to my daughter's condition, she needs regular, consistent carers and good notice of any changes. Whilst we appreciate that crises can happen at short notice, respect should never be an issue.
That said I would recommend Christies as a good company with lovely carers.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for this review.
I am sorry that we have had to change carers at shorter notice than we would all have liked; these past few months have been particularly tough for all our sector. However, I am confident that we are out of the woods now and that we are back to our normal outstanding level of service.

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Review from Lynne C (Wife of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

I can't praise highly enough my husband's live-in carer. My husband is palliative/end of life and has a range of complex health issues. From the outset, our carer listened carefully, not only to what is required in terms of 'hands-on' care but also to our wish to give my husband the best quality of

life for however long. Our carer has been highly professional, kind and respectful.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for writing this - it is great to read this kind of review and all the praise goes to our carers, who really are special.

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Review from Penny W (Mother of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience

We have had a carer for my son for seven months and cannot wait for him to return after his holiday. He has been with us for a few years. My son finds short-term carers very hard to get used to. As he goes out six days a week the carer has to become familiar with where he goes as it is different every

day. By the time a short-term carer has got used to everything they leave. I find Christies are not very good with short-term care. We have been using Christies for over sixteen years.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your review. I am very sorry that you find that our carers leave after they have got used to things. I will dig into this and find out the root cause and will find a solution. I know that we have had quite a lot of success with regular short-term or respite carers with many of our clients.
I am particularly happy that you have been with us for sixteen years. This shows that although we are not perfect, we have certainly done well enough to get that kind of loyalty!

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Review from S D (Next of Kin) published on 18 January 2022
Submitted via Website • Report

Overall Experience

When organising a live-in carer I was apprehensive about the service to be provided but I have found kind, caring, trained people who communicate well with me with regular updates. The encouragement given to my relative has assisted her in improving her quality of life. This in turn has given me peace

of mind as I know that there is someone living inside who is on hand to help.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review. I am so glad to hear that the team are doing the right thing which in turn means that your relative's quality of life is getting better.

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Review from Angie K (Wife of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience

I was clearly told that you had dementia experienced carers available to me when I signed up with your agency. My husband has challenging, complex late Alzheimer's needs and I had to refuse the first inexperienced carer you provided, after which we were provided with a carer that has turned out to be

kind, competent and caring so no complaints there.
However when it came time to replace him I was once again presented with newly trained carers with no ‘hands on’ experience using the Covid excuse for lack of experienced carers. There is a world of difference between newly trained carers with no prior experience and experienced dementia carers, no matter how good you feel your training is.
I am disappointed with the level of service and the lack of dementia experienced carers that you can provide and expected more from a company with a good local reputation. After reading your reviews, I can see for some less seriously ill you are doing a reasonable job. Sadly this is not true for me.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very sorry that we did not meet your expectations. While the carer we provided may not have had “hands-on” experience, to pass our 10-day programme (which includes specific Dementia training) they will have achieved the skills and competencies to be outstanding as well as having the right values and compassion to be a Christies carer.

It is something that seems intuitive; that an experienced carer will be better than a new carer who has just been trained, but our newly trained carers are just as good as our experienced carers.
How do I measure how good a carer is? I ask the client whether he or she would like that carer back.

For both newly-trained and experienced carers, the success rate is more than 90%. There is no statistical difference between them.

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Review from Eleanor F (Daughter of Client) published on 14 December 2021
Submitted via Website • Report

Overall Experience

I first engaged Christies Care to provide care for my dad in 2020 when my mum passed away. I had not had any experience in the care profession and really didn't know where to start. My dad had very complex needs, including type 1 diabetes, and it was important for me to find the right care agency that

could offer carers who could provide his insulin injections.
The staff at Christies were very helpful and arranged care very quickly, making what was a stressful time much easier. Right from the start, the carers were excellent; very professional and intelligent, which gave me confidence that my dad would be well cared for.
The booking coordinators on the Sapphire team managed to book carers that met my dad's needs perfectly and eventually we had a small group of carers that returned regularly. This continuity was really important and made things much easier for my dad to cope with. Sadly he has recently passed away but I will never forget the care that the Christies carers provided. Thank you!

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for your kind words. I am so glad that the team did their job well and did what we expect; giving your father the right team of carers.

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Review from Michael S (Son of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience

Christies Care came recommended by a family friend, and I was most impressed by the care provided for my father.
He was treated with a great deal of compassion and kindness.
Highly recommended.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am so very glad that your father was treated with the compassion and kindness that everyone deserves.

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Review from Virginia H (Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience

We were very happy with our carer who was perfect for our circumstances. She was kind and diligent and we got on very well with her. We would be delighted to have her again should the need arise.
My only criticism of Christies Care was that I was not advised of the arrangements until quite near the

time of my leaving home to go for my operation, and would have liked to have known a bit earlier.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for these kind words. I am sorry that we didn't tell you earlier about the arrangements, I will look into this and will try and make sure that this doesn't happen in the future.

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Review from Colin P (Friend of Client) published on 12 October 2021
Submitted via Website • Report

Overall Experience

A dear friend, who is suffering from cancer, was in hospital undergoing treatment and was desperate to get home but could not be discharged as she required 24-hour live-in care. The care team at the hospital were unable to provide the care immediately on discharge, we approached Christie's Care, who

pulled out all the stops at very short notice to ensure a carer was waiting at our friends home, to see her safely in on arrival from hospital.
The carer was thoroughly professional and familiar with all medication and ensured visits were carried out by the district nurse. She also tenderly attended to our friend's personal needs. She has also prepared and cooked all meals from scratch - all fresh and tasty produce and together with stimulating conversation has increased our friend's wellbeing and continuing interest in life. Nothing was too much trouble for the carer. She obtained mobility equipment and even did some light housework when time allowed.
Well done Christie's.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

It is lovely to hear this, I am so glad that we were able to help in what must have been such a tough time.

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Review from Valerie T (Sister of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience

Due to my brother's wife dying unexpectedly, Christies Care were so efficient in providing emergency care for my brother in very difficult and emotional circumstances. They continued to provide services up until we moved my brother to a care home.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am so glad that the carers were able to help in such a difficult time, at such short notice.

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Review from Karen Y (Daughter of Client) published on 5 August 2021
Submitted via Website • Report

Overall Experience

My mother was suffering from advanced Parkinson's disease and blindness when we contacted Christies Care Ltd about live-in care. The office provided a very swift response and arrangements were made very quickly. Both live in carers were attentive, caring and flexible, provided excellent care under difficult

circumstances. The communication between the carers, myself and local support services was also exemplary. I'm certain that Mum would not have been able to spend her last few weeks at home without such high-quality care. We will always be grateful to Christies and these carers.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review and I am very proud of the team and carers who did such a good job.

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Review from Sarah B (Daughter of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience

A very good experience from booking the carer through to the time the carer spent with my mother. The carer was attentive, patient and kind. Altogether a very professional service. I would use this company again if further care was required.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am glad that our carer was (and is) attentive, patient and kind. Just the characteristics we recruit for.

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Review from Karen W (Daughter of Client) published on 10 May 2021
Submitted via Website • Report

Overall Experience

My father has Parkinson's and after a spell in hospital needs an increase in care which Mum can't provide on her own. Live-in care wasn't something we had ever considered but is working really well, supporting both my parents and enabling them to both have as much quality of life as possible. We had

no idea how it would work but the Christie's carer fitted straight in and turns her hand to anything and everything and is very respectful of Mum's space. We contract directly with the carer and find the cost comparable with multiple day-time care visits. Day visits are timed and it is inevitable that help is needed between these visits or in the night. After seeing it as a temporary solution when Dad came back from hospital we now envisage it will continue for the long term and would recommend it to others.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review and your kind words about our carer. As we all know, success is all due to the carers, who have the combination of a proper caring attitude and the ability to bring some positive energy and try new things.

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Review from Catherine W (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience

Both the recent Christies' carers for Mum, 92, and Dad, 101, have fitted in extremely well.
They have taken the time to understand my parents' routines and cater for their preferences.
I am impressed with the kindness and the high standard of care provided.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for taking the time to do this review. I am delighted to see that our carers are properly understanding and are bringing that bit of kindness that everyone needs.

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Review from Paul J (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience

We are delighted with the level of professional service that our Mother received from Christies Care Ltd. All the staff were reliable, competent, helpful and caring. We would call upon their services again without hesitation. This service comes with our highest recommendation when the need arises.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review, and for giving us a review like this; the team love to get praise!
In particular, I am glad that the team were caring. Recruiting and keeping people who are genuinely caring is something we really concentrate on, so I am glad this works.

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Review from Lizzi T (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience

Right from the moment I first called Christies Care Ltd they have been helpful and reassuring. A carer came the same day I picked my mother up from hospital and fitted in straight away. I felt completely confident and happy leaving mum in her care. The house now looks clean and cosy and mum looks wonderfully

well looked after. My mum now recognises that she needs full time care going forward, rather than just for six weeks whilst convalescing. Christies Care Ltd have been efficient and kind in setting all this up for us. I cannot thank you enough.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am very glad that things have gone well. I am particularly glad that you describe the team as efficient and kind, as this is just how we want to be perceived and your review shows us that we are doing what we should.

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Christies Care Ltd

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Funding & Fees Guide for Christies Care Ltd